GB
Check your compensation
Delayed flightCancelled flightOverbookingAirlinesService pricesLog inCheck your compensation
✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Tui AirwaysDelay · Cancellation · Overbooking

Tui Airways compensation: up to €600 per passenger

Tui Airways flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
Step 1 of 3

Check your Tui Airways flight

Free and with no obligation, in 2 minutes.

BYAirline:Tui AirwaysChange
Flight date
Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Tui Airways pays: out of €400 you receive €278.
  • All the way to courtIf Tui Airways does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,761 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Tui Airways owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Tui Airways pays, you keep €173.75 out of €250 or €278 out of €400.

Tui Airways claims in numbers

Figures from the Tui Airways claims we have handled for our customers, updated daily.

129Tui Airways passengers have trusted us
61%of claims concern delayed flights
26%concern cancelled flights
13%concern overbooking and denied boarding

Tui Airways routes with the most claims

Tui Airways routes with the most claims
RoutekmOwed
CancúnManchester7,802600 €Check
DalamanManchester3,026400 €Check
LondonEspargos4,330600 €Check
RabilLondon4,390600 €Check
PaphosBournemouth3,282400 €Check
LondonCancún7,985600 €Check
ManchesterHeraklion2,932400 €Check
MálagaLiège1,744400 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

TUI Airways compensation: UK261 and EU261 explained

We have handled 80 claims against TUI Airways, mostly holiday flights from Gatwick and Manchester to Cancún, Dalaman and Heraklion. If your TUI flight landed 3 hours or more late, was cancelled within two weeks of departure or you were refused boarding, you could be owed £220 to £520, or €250 to €600, per passenger, depending on where you flew from.

TUI Airways Limited, known as Thomson Airways until 2017, is based at Wigmore House in Luton and flies under the codes BY and TOM. It is a separate airline from TUI fly Belgium. Since Brexit it is a UK carrier, so two sets of rules apply. The UK's own version of the passenger rights law (often called UK261) covers every flight leaving a UK airport and TUI Airways flights coming back to the UK. Regulation (EC) 261/2004 covers flights departing from the EU, such as Tenerife to Manchester, and pays in euros.

Arrived late

Your TUI flight reached its destination 3 or more hours after the time on your booking.

3 hours plus

Cancelled

You heard from TUI less than 14 days before you were due to fly.

Short notice

Refused boarding

You checked in on time with a confirmed seat and were still left behind.

Paid on the day

Exceptions

Genuinely outside events, such as a French air traffic control strike or a severe storm.

Extraordinary circumstances

Not sure whether UK or EU rules apply to your holiday flight? We work it out for you. Check your TUI Airways flight.

The price of your package is irrelevant. The distance and direction of the flight decide the amount.

TUI Airways route Rules Amount
Manchester–Heraklion, Manchester–Dalaman, Dalaman–Manchester UK261 £350
Gatwick–Cancún, Cancún–Manchester UK261 £520
Palma–Gatwick (under 1,500 km) EU261, departing the EU €250
Heraklion–Manchester, Tenerife–Manchester EU261, departing the EU €400

Short UK departures under 1,500 km pay £220 under UK261. Each passenger claims separately, children with a seat included: a family of four flying home from Cancún to Manchester 3 hours late could claim £2,080.

TUI Airways delay: what to do at the airport

Roughly 6 in 10 of our TUI Airways claims are delays, typically on late-night returns from Turkey, Greece and Mexico after the aircraft has fallen behind through the day. While you wait:

  1. Keep your TUI booking confirmation with the BY or TOM flight number; on a package it may be your only travel document.
  2. Ask the TUI rep or check-in desk what caused the delay.
  3. Note when the doors open on arrival back home.
  4. Keep receipts if no meal vouchers are given.
  5. Turn down holiday vouchers offered instead of cash.

Meals and hotels while you wait

Care is owed even when no compensation is due.

Distance Care after
Up to 1,500 km 2 hours
1,500–3,500 km 3 hours
Over 3,500 km 4 hours
Over 5 hours You can choose not to travel and get a refund

Missed connections

TUI Airways mostly flies direct, but if your flight was part of a single booking with a connection, the delay at the final destination is what counts. Read more about TUI Airways delay compensation.

Does your Tui Airways flight qualify?Check in 2 minutes, with no obligation.
Check your flight

TUI Airways cancelled flight: refund and compensation

About a quarter of our TUI Airways claims are cancellations. Accepting the new date your package was moved to does not cancel your right to compensation.

Refund or alternative flight

Always due: your money back or another flight to your destination.

Compensation as well

Payable when notice came under 14 days before departure and the cause was not extraordinary.

Notice Compensation
14 days or more No; refund or new flight remain
7 to 13 days Yes, if the new flight left over 2 hours earlier or landed 4 hours or more late
Under 7 days Yes, if the new flight left over 1 hour earlier or landed 2 hours or more late

Charter retiming. Holiday flights are sometimes moved by several hours a few days before departure. EU case law can treat this as a cancellation. See TUI Airways cancellation compensation.

TUI Airways overbooking

More than 1 in 10 of our TUI Airways claims involve denied boarding, a high share for a holiday airline. If you were left behind without agreeing to it, compensation is due straight away, plus a new flight and care. Find out more about TUI Airways overbooking.

TUI Airways and strikes

Many TUI Airways flights to Spain, Greece and Turkey cross French airspace. A French air traffic control strike is outside the airline's control, so no compensation, though meals and rerouting are still owed. A strike by TUI Airways' own pilots or cabin crew is a different story: compensation is normally payable (case C-28/20).

TUI Airways rejected your claim? What holds up

Usually payable
"Technical issue with the Boeing"

Faults and maintenance are normal airline risks, unless the manufacturer flagged a hidden defect.

EU Court of Justice, case C-549/07
Usually payable
"Late inbound aircraft"

A rolling delay is not enough by itself: TUI Airways must name the extraordinary event behind it.

Depends
"Strike action"

TUI Airways staff: usually payable. Air traffic controllers or airport workers: not.

EU Court of Justice, case C-28/20
Often not payable
"Air traffic restrictions"

Only if they genuinely hit your flight, which we check before replying.

TUI Airways already said no? Send us the reply: if the reason is weak, we challenge it in writing and then in court. Check your TUI Airways flight.

TUI Airways, TUI fly and other TUI flights

The TUI brand covers several airlines, and the claim goes to the one that operated your flight:

  • TUI Airways (BY/TOM): UK departures, with bases including Gatwick, Manchester, Birmingham, Bristol, Glasgow and Newcastle
  • TUI fly Belgium (TB): a Belgian carrier, covered by EU rules on return flights too
  • TUI Airways long haul on Boeing 787s to Mexico, the Caribbean, Mauritius and Thailand
  • in peak summer some flights may use aircraft and crew from other airlines: check the operator on your booking

How to claim from TUI Airways: on your own or with us

TUI offers TUI Airways customers an online compensation claim form, linked from the help pages on tui.co.uk.

On your own

Free, but you have to work out whether UK or EU rules apply. If refused, you can contact the CAA for UK flights, the national enforcement body of the country where the flight departed for EU departures, or go to court.

With DelayFlight24

Two minutes and an online signature. We pick the right rules and handle the claim, the formal demand and any court case with our lawyers. You pay only if you win: 25% + VAT. Legal costs are ours even if the case is lost.

Already turned down by TUI Airways?

Forward the reply to us: we review the reason and, if you are owed money, start again with a formal letter before action.

Documents to keep

  • Package or flight confirmationShowing the TUI flight number.
  • PassportsFor every traveller, children included.
  • TUI messagesTexts, emails or notes from your resort rep.

Time limits

The deadline comes from national law, not the Regulation (EU Court of Justice, case C-139/11), so it depends where the claim is brought. A holiday from a few summers ago may still qualify: enter the date.

How long TUI Airways takes to pay

When TUI Airways accepts a claim, payment usually follows within a few weeks; a formal demand or court case adds several months. We transfer your share once we receive it.

Lost or damaged luggage on TUI Airways

Bags are covered by the Montreal Convention. Fill in a PIR at the airport before leaving, then write to the airline within 7 days for damage or within 21 days of delivery for a delayed case.

TUI Airways contacts and flight status

Head office
TUI Airways Limited, Wigmore House, Luton, United Kingdom
Claims
Compensation claim form via the help pages on tui.co.uk
Flight status
TUI app or tui.co.uk
No win, no fee. Legal costs are on us even if the case is lost. Check your TUI Airways flight.

What if Tui Airways does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Tui Airways compensation: frequently asked questions

Does UK261 or EU261 apply to my TUI Airways flight?
Flights leaving a UK airport, and TUI Airways flights returning to the UK from outside the UK, fall under UK261 with amounts in pounds. Flights leaving an EU airport, such as Tenerife or Heraklion to Manchester, fall under EU Regulation 261/2004 with amounts in euros. You cannot be paid twice for the same flight.
How much is TUI Airways delay compensation under UK261?
£220 for flights up to 1,500 km, £350 between 1,500 and 3,500 km, such as Manchester–Dalaman, and £520 above 3,500 km, such as Gatwick–Cancún, if you arrive 3 hours or more late and the cause was not extraordinary.
Is TUI Airways the same as TUI fly?
No. TUI Airways (BY/TOM) is the UK airline based in Luton. TUI fly Belgium (TB) is a separate Belgian airline in the same group. The claim goes to whichever airline operated your flight.
My return flight from Cancún to Manchester was 4 hours late. Can I claim?
Yes. UK261 covers flights into the UK operated by a UK airline such as TUI Airways. On a distance of over 3,500 km the amount is £520 per passenger.
TUI moved my package holiday flight by several hours. Am I owed anything?
Possibly. If the flight was brought forward or pushed back significantly with less than 14 days' notice, it can be treated as a cancellation. Send us the details and we will check.
Is a French air traffic control strike grounds for compensation?
No, it is outside the airline's control. You are still entitled to meals, accommodation if needed and an alternative flight or refund. A strike by TUI Airways' own staff, however, normally does lead to compensation.
TUI offered me a holiday voucher. Should I take it?
You do not have to. Compensation is owed in cash unless you agree in writing to a voucher. Check what you are owed first.
How long do I have to claim from TUI Airways?
There is no deadline in the Regulation itself; national law applies, as confirmed by the EU Court of Justice in case C-139/11. Enter your flight date and we will tell you if you are still in time.
What does DelayFlight24 charge for a TUI Airways claim?
Nothing upfront. If we recover the money, our fee is 25% + VAT: on €250 you keep €173.75, on €400 €278 and on €600 €417. Legal costs are on us even if the case is lost.

Other airlines and other cases

Did you fly with another airline or want to know more about your case?

Other airlines

RyanairWizz AirVuelingV7VoloteaAZITA AirwaysLHLufthansaAFAir FranceIBIberia

By type of problem

Tui Airways flight delayed or cancelled?

Find out in 2 minutes how much you are owed. Nothing upfront: you only pay if you get compensation.

  • Check in 2 minutes
  • Nothing upfront
  • Up to €600 per passenger
Check your compensation
Check your Tui Airways flight