easyJet cancelled flight: hotel and expenses claim

If easyJet cancels your flight, you can switch to another flight for free, take a voucher or get a refund; if you keep travelling with easyJet, it offers a hotel when the next available flight is the following day and reimburses reasonable meals, hotel and transport costs through its expenses form, with itemised receipts. Be careful: if you choose a voucher or a refund, easyJet no longer pays for a hotel or expenses. Compensation of €250, €400 or €600 is claimed separately.

Free 2-minute check · Nothing to pay upfront · You only pay 25% + VAT if you get compensated

easyJet cancelled flight: your three options

According to easyJet's help pages, after a cancellation you can choose in Manage Bookings or the app:

EU rules give you the right to a cash refund: the voucher is only an option. If you still need to get to your destination, switching flights is the choice that also keeps your right to care. The general rules are on DelayFlight24's easyJet page.

easyJet hotel when your flight is the next day

If the next available flight is the following day, easyJet says it can offer you a room for the night: you request it in the app or in Manage Bookings after moving to a new flight, or ask the ground crew if you are at the airport without internet. For delays that push departure to the next day, the ground crew arranges the hotel and transport where possible, along with an evening meal and breakfast at the hotel.

Two rules worth knowing:

• If you book and pay for a hotel yourself when easyJet could have provided one for free, that cost is not reimbursed.
• If easyJet asks you to find your own accommodation, as can happen with widespread disruption, it tells you to choose a 3-star hotel or equivalent and keep the VAT invoice.

If you live in the city you are flying from and would rather sleep at home, easyJet says it may reimburse reasonable transport to a local address, such as public transport or a shared taxi. The EU hotel rules are covered in our guide on who pays for the hotel when your flight is delayed overnight.

Alternative transport if there are no easyJet flights

After a cancellation, easyJet tries to get you on one of its own flights to your destination within 24 hours of the original time. If there are none within 24 hours, you can switch to another airline or take a train, bus or hire car to complete the journey within that time, in comparable conditions (economy or standard class), and claim reasonable costs back with an itemised receipt. You cannot, however, claim both a refund for your flight and the cost of alternative transport.

How to claim expenses from easyJet

Expenses go through easyJet's Expense Claim Form, which is separate from its compensation form. easyJet reimburses standard-class or shared transport, a 3-star or equivalent hotel and reasonable food and drink, excluding alcohol.

1. Collect itemised receipts or invoices on headed paper for every expense: easyJet does not accept a card receipt on its own as proof of payment.
2. Fill in the form with your booking reference, flight number and date, and a name, email and phone number that match the booking.
3. Add one line per expense (meals, hotel, alternative transport, local transfers, phone calls) with the same amount and currency as the receipt.
4. Attach one receipt per line as a PDF or image under 5 MB.
5. Give a bank account in the name of the person making the claim: payment only goes to that account.

If you also claim for other passengers on the booking, add them to the same form: they will not be able to claim separately. A single receipt for several people is split between the passengers. The general rules are in our guide on claiming expenses.

Expenses easyJet does not reimburse

easyJet says it does not cover pre-booked hotel stays, airport parking, car hire or missed activities and excursions, nor costs before or after travel, such as a hotel at your destination or transport from the arrival airport to your hotel. Travel insurance may cover those losses, or you can make a claim under the Montreal Convention if you can prove the damage.

Compensation for a cancelled easyJet flight

On top of expenses, if easyJet told you less than 14 days before departure and the cause was not an extraordinary circumstance, you are owed €250 up to 1,500 km (such as Berlin–Amsterdam), €400 from 1,500 to 3,500 km (such as Amsterdam–Lisbon) and for flights within the EU over 3,500 km, and €600 over 3,500 km outside the EU. Flights from the UK follow the UK's version of these rules. easyJet rules out compensation for bad weather, industrial action or air traffic control restrictions; remember, though, that a strike by the airline's own staff is not an extraordinary circumstance (judgment C-28/20).

With DelayFlight24 you can check for free in 2 minutes whether you are owed it: enter your details on the cancelled flight compensation page and we handle the claim, reminders and, if needed, court action. Nothing to pay upfront, and you only pay 25% + VAT if you get compensated.

Frequently asked questions about easyJet hotels and expenses

Will easyJet pay for a hotel if my flight is cancelled?

Yes, if the next available flight is the following day and you choose to keep travelling with easyJet. You request it in the app or in Manage Bookings.

I chose a refund: can I still claim expenses?

According to easyJet, no: with a voucher or refund you can no longer claim for a hotel or expenses. Compensation, if due, is still owed.

Does easyJet accept credit card receipts?

Not as the only proof: you need itemised receipts or invoices. A cardholder copy only counts as supporting evidence.

I booked a hotel myself without asking easyJet: will they pay me back?

Not if easyJet could have provided one for free. Always ask the airline for a hotel first.

Do I claim easyJet expenses and compensation together?

No, they use two different forms. You can get both.

Find out more

• Air passenger rights
• Delayed flight: when you can claim compensation
• Cancelled flight: refund and compensation
• Overbooking: what you are owed
• What our service costs

Article updated on 11/11/2026 by the DelayFlight24 editorial team.