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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
AeroméxicoDelay · Cancellation · Overbooking

Aeroméxico compensation: up to €600 per passenger

Aeroméxico flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Aeroméxico pays: out of €400 you receive €278.
  • All the way to courtIf Aeroméxico does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,695 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Aeroméxico owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Aeroméxico pays, you keep €173.75 out of €250 or €278 out of €400.

Aeroméxico claims in numbers

Figures from the Aeroméxico claims we have handled for our customers, updated daily.

198Aeroméxico passengers have trusted us
59%of claims concern delayed flights
32%concern cancelled flights
10%concern overbooking and denied boarding

Aeroméxico routes with the most claims

Aeroméxico routes with the most claims
RoutekmOwed
RomeMexico City10,233600 €Check
ParisMexico City9,207600 €Check
Mexico CityMadrid9,074600 €Check
MadridMexico City9,074600 €Check
Los AngelesDenver1,386250 €Check
AmsterdamMexico City9,214600 €Check
MadridGuadalajara9,332600 €Check
LondonMexico City8,912600 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

Aeroméxico compensation: up to €600 on flights from Europe to Mexico

Aeroméxico, Mexico's flag carrier, flies from Mexico City to London Heathrow, Madrid, Barcelona, Paris, Amsterdam and Rome. We have handled more than 120 Aeroméxico claims, nearly all on long-haul routes such as Rome–Mexico City, Paris–Mexico City and Madrid–Mexico City. If your departure from Europe reached its destination at least 3 hours late, was cancelled at short notice or you were bumped, you may be owed €600 per passenger.

There is an important catch. Aeroméxico's legal entity, Aerovías de México, is based in Mexico City, so it is a non-EU airline. Regulation (EC) 261/2004 binds it only on flights taking off from the EU, Iceland, Norway or Switzerland. Your return flight from Mexico to Europe is not covered.

Delay

A flight out of Europe that reached your final destination 3 or more hours late.

EU departures only

Cancellation

You heard less than 14 days ahead and the replacement did not run close to the original times.

Under 14 days' notice

Bumped

A valid ticket, at the gate on time, and still refused a seat on a full flight.

Payable at once

Not covered

Flights from Mexico back to Europe, and disruption caused by genuinely extraordinary events.

Inbound flights and outside causes

Tell us your date and airports and we will confirm whether you qualify. Check your Aeroméxico flight.

How much Aeroméxico pays: €600 on every transatlantic route

All Aeroméxico flights from Europe are longer than 3,500 km, so the top rate applies whatever cabin you flew or fare you paid.

Aeroméxico flight leaving the EU Distance Compensation
Rome–Mexico City 10,224 km €600
Barcelona–Mexico City 9,481 km €600
Amsterdam–Mexico City 9,206 km €600
Paris–Mexico City 9,199 km €600
Madrid–Mexico City 9,066 km €600

Each passenger claims separately, including children with their own seat, so four people on a Paris–Mexico City flight landing 3½ hours late could claim €2,400. If you were connecting onwards to Cancún, Guadalajara or Monterrey, the final destination counts and the distance still exceeds 3,500 km.

Aeroméxico flight delayed: what to do

Nearly 6 in 10 Aeroméxico claims we receive are about delays. On a 12-hour crossing, one problem before boarding in Europe can cost you most of a day in Mexico. While you wait:

  1. Save your boarding pass in the Aeroméxico app or keep the printed copy.
  2. Screenshot every notification showing the new time and the stated reason.
  3. Record your arrival time at the final stop, not just in Mexico City.
  4. Ask the desk for meal vouchers and keep receipts for anything you buy.
  5. Do not swap your claim for Aeroméxico Rewards points without checking what you are owed.

Care at the airport before departure

On a long-haul flight, the duty of care starts after a 4-hour wait: meals, drinks and, if departure slips to the next day, a hotel and transfers.

Situation What you get
Wait of 4 hours or more (flights over 3,500 km) Meals and drinks
Departure moved to the next day Hotel and transfers
Delay over 5 hours You can drop the flight and have your fare refunded

Missed connection in Mexico City

Mexico City's Benito Juárez airport is where onward flights to the rest of Mexico and Latin America start, often on Aeroméxico Connect. If you left Europe on a single booking and reached your final stop 3 hours or more late, you are owed compensation even if the first flight was almost on time. More on our page about Aeroméxico delay compensation.

Does your Aeroméxico flight qualify?Check in 2 minutes, with no obligation.
Check your flight

Aeroméxico flight cancelled

About 3 in 10 of our Aeroméxico claims involve a cancellation. Getting your money back and being compensated are two separate rights.

Refund or rerouting

Choose between your fare back and another flight to the same destination.

€600 compensation

If the flight left from the EU and you were told less than 14 days ahead.

Notice received Compensation
14 days or more Not due; refund or new flight still apply
7 to 13 days Due, unless the alternative leaves up to 2 hours early and lands within 4 hours of the original time
Under 7 days Due, unless the alternative leaves up to 1 hour early and lands within 2 hours of the original time

Rescheduled flight. If Aeroméxico shifts your Madrid–Mexico City flight by many hours just days before travel, it may count as a cancellation. See our page on Aeroméxico cancellation refunds.

Aeroméxico overbooking

At around 1 claim in 10, denied boarding features more often with Aeroméxico than with many airlines we deal with. If you were left at the gate in Paris or Amsterdam with a valid ticket and on-time check-in, the €600 is owed immediately, as well as a new flight. Nothing is due if your passport or travel documents were not in order. Read more on Aeroméxico overbooking and denied boarding.

Strikes and Aeroméxico

If your flight is cancelled because Aeroméxico pilots or cabin crew strike, compensation is normally payable: the EU Court of Justice regards a strike by an airline's own employees as an internal matter (case C-28/20). An air traffic control strike in France or Spain, by contrast, is extraordinary.

Aeroméxico turned down your claim? Typical replies

Often not owed
"EU rules do not apply"

True if you flew out of Mexico. Wrong if your flight took off from Madrid, Paris or Rome.

Usually owed
"Aircraft technical issue"

Breakdowns are part of running an airline. Only hidden manufacturing defects disclosed by the manufacturer or authorities are exempt.

EU Court of Justice, case C-549/07
It depends
"Late inbound aircraft from Mexico"

A late arriving plane is not enough on its own: Aeroméxico must prove an extraordinary event at the root of it.

Often not owed
"Weather"

A valid excuse if it really stopped the departure; a vague reference is not.

Has Aeroméxico already said no? Rejections often mix up outbound and return flights. Send us the reply: if your flight left the EU, we push on with a formal demand and court action if needed. Check your Aeroméxico flight.

What EU261 does not cover on Aeroméxico

Many travellers contact us about the Mexico City–Madrid return or flights within North America. These fall outside the EU Regulation:

  • flights from Mexico to Rome, Madrid, Paris, Amsterdam or Barcelona
  • Mexican domestic flights booked separately
  • flights between Mexico and the US, including those under the Delta partnership
  • flights from Mexico to London

UK departures and codeshares. Heathrow–Mexico City is covered by UK261, the British version of the rules, with amounts in pounds. If a flight sold with an AM code is operated by another SkyTeam airline, the operating carrier counts: if it is European, you are also covered on the way back.

How to claim from Aeroméxico

You can write to the airline yourself through the customer service section of aeromexico.com, quoting your booking reference and Regulation 261/2004.

On your own

Free, but the airline often replies citing Mexican rules. If it refuses, you turn to the national enforcement body of the country where the flight departed (the CAA for UK departures) or the courts.

With DelayFlight24

A 2-minute form. We handle the claim, formal demand and court case with our own lawyers. Our fee is 25% + VAT, only if you get paid; legal costs are ours even if the case is lost.

Claim already rejected

If Aeroméxico has already said no, we can start from that letter and challenge it with the flight data.

Useful documents

  • E-ticketWith the booking reference and full itinerary, connections included.
  • PassportThe photo page for each traveller.
  • Evidence of the disruptionAeroméxico emails, departure board photos, receipts.

Deadlines for an Aeroméxico claim

The Regulation has no deadline: the limitation period of the country where you claim applies, as the EU Court of Justice confirmed in case C-139/11. A trip to Mexico some time ago may still be recoverable: check the date.

How long Aeroméxico takes to pay

If the airline accepts, the money usually arrives within a few weeks. Where a formal demand or a court case is needed, allow a few months. Out of €600 you keep €417, transferred as soon as we receive it.

Lost or damaged luggage on Aeroméxico

On long-haul flights your bag is covered by the Montreal Convention. File a PIR at the baggage desk on arrival and claim from Aeroméxico within 7 days for damage, or within 21 days of delivery for a delayed bag.

Aeroméxico contact details and flight status

Head office
Aerovías de México, S.A. de C.V., Mexico City, Mexico
Hubs
Mexico City International Airport; Guadalajara and Monterrey as secondary hubs
Complaints
Customer service section of aeromexico.com
Flight status
Aeroméxico app or official website
Pay only if you win. No upfront costs, and legal fees are ours even if we lose. Check your Aeroméxico flight.

What if Aeroméxico does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Aeroméxico compensation: frequently asked questions

Does EU Regulation 261/2004 apply to Aeroméxico?
Yes, but only on flights departing from an airport in the EU, Iceland, Norway or Switzerland, such as Madrid–Mexico City or Paris–Mexico City. Aeroméxico is a Mexican airline, so flights from Mexico to Europe are not covered.
How much does Aeroméxico pay for a delayed Paris–Mexico City flight?
€600 per passenger, because the route is longer than 3,500 km. You qualify if you reach your final destination 3 or more hours late and the cause was not an extraordinary circumstance.
My flight from London Heathrow to Mexico City was delayed. Can I claim?
Yes, under UK261, the British version of the rules, which covers departures from the UK with amounts in pounds. We can handle the claim for you.
My return flight from Mexico City to Madrid was late. Am I entitled to compensation?
Not under the EU Regulation, because the flight left a non-EU country on a non-EU airline. If it was operated by a European airline under a codeshare, it may be different: send us the details and we will check.
I missed my connection in Mexico City to Cancún. What can I claim?
If you left Europe on a single booking and reached Cancún 3 or more hours late, you are owed €600 per passenger, based on the distance to your final destination.
Aeroméxico offered me Rewards points instead of cash. Should I accept?
You do not have to. Compensation under the Regulation is paid in money; points or vouchers only count if you agree to them in writing. Check what you are owed before signing anything.
Who can I turn to if Aeroméxico ignores my claim?
The national enforcement body of the country your flight left from, or the courts. Alternatively, pass the case to us: we send the formal demand and, if needed, take the airline to court with our own lawyers.
How long do I have to claim from Aeroméxico?
The Regulation sets no deadline. The limitation period depends on the country where you claim, so it varies. Even older flights are often still claimable.
What does DelayFlight24 charge for an Aeroméxico claim?
Nothing upfront. When we recover your compensation we keep 25% + VAT, so out of €600 you receive €417. For comparison, you would keep €278 out of €400 and €173.75 out of €250. Legal costs are ours even if we lose.

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Aeroméxico flight delayed or cancelled?

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