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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
AeroflotDelay · Cancellation · Overbooking

Aeroflot compensation: up to €600 per passenger

Aeroflot flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Aeroflot pays: out of €400 you receive €278.
  • All the way to courtIf Aeroflot does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,657 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Aeroflot owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Aeroflot pays, you keep €173.75 out of €250 or €278 out of €400.

Aeroflot compensation: which flights the EU rules still cover

Aeroflot, Russia's flag carrier, is based in Moscow and runs its network through Sheremetyevo airport. It stopped flying to Europe at the end of February 2022, after the European Union closed its airspace to Russian aircraft, and the UK did the same. If your Aeroflot flight from London, Paris, Rome or another European city went wrong before then, you may still have a claim, and this page sets out where the line falls.

Aeroflot is a non-EU airline. Under Regulation (EC) 261/2004 it only owed compensation on flights departing from the EU, Iceland, Norway or Switzerland. Flights arriving in Europe from Moscow, or from any other non-EU country, are not covered. UK departures fall under the British version of the same rules.

Long delay

An Aeroflot flight leaving Europe that reached its final destination 3 hours or more late.

European departures only

Cancellation

A flight from a European airport cancelled with under 14 days' notice.

Under 14 days

Bumped

Refused boarding at Heathrow, Charles de Gaulle or another European gate despite a valid ticket.

Owed on the day

Out of scope

Flights from Russia or other non-EU countries into Europe, and cancellations caused by the 2022 airspace closure.

Excluded

Unsure where your trip fits? Enter your Aeroflot airports and date and we'll check it free of charge.

How much Aeroflot owed per passenger

The figure is fixed by distance to your final destination, whatever you paid. Many travellers flew Aeroflot to Asia via Sheremetyevo; on a single booking the end city decides the band.

Distance Aeroflot examples from Europe Amount
Up to 1,500 km Riga–Moscow, Helsinki–Moscow, Warsaw–Moscow €250
1,500 to 3,500 km Rome–Moscow, Milan–Moscow, Paris–Moscow €400
Over 3,500 km Rome–Moscow–Tokyo or Paris–Moscow–Beijing on one ticket €600

The right belongs to every passenger, including children with their own seat. A couple and their teenager on a Paris–Moscow flight landing four hours late would be looking at €1,200 between them.

Delayed Aeroflot flight: what you need to show

What counts is when the aircraft doors opened at your destination. For a flight from a few years ago, the evidence you kept matters most:

  1. Your Aeroflot e-ticket with the six-character booking reference.
  2. Boarding passes for every leg, including the onward one from Sheremetyevo.
  3. Emails or texts in which Aeroflot announced the delay or a new departure time.
  4. Receipts for food, taxis or a hotel during the wait.
  5. Any written reply Aeroflot sent to an earlier complaint.

Care Aeroflot had to provide

On departures from Europe, Aeroflot had to offer meals and drinks and, for an overnight wait, a hotel with transport:

Flight Care from
Up to 1,500 km 2 hours
1,500 to 3,500 km 3 hours
Over 3,500 km 4 hours
5 hours or more Ticket refund if you chose not to travel

Missed connection in Moscow

A late departure from London and a missed onward flight to Bangkok at Sheremetyevo is a typical Aeroflot case. On one ticket starting in Europe, the delay at the final destination is what counts. More on our page about the delayed Aeroflot flight.

Does your Aeroflot flight qualify?Check in 2 minutes, with no obligation.
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Cancelled Aeroflot flight: refund and compensation

Ticket refund

Due for any cancelled flight departing Europe, including those scrapped at the end of February 2022.

Fixed compensation

Due on top if the cancellation came late and was not caused by events beyond the airline's control.

Notice given Compensation
14 days or more No, only a refund or rerouting
7 to 13 days Yes, if the replacement left more than 2 hours early or landed 4 hours or more late
Under 7 days Yes, if the replacement left more than 1 hour early or landed 2 hours or more late

February 2022. Cancellations forced by the closure of European airspace stem from a government decision, so compensation is usually not owed, but the fare for the unflown flight is. See our page on the cancelled Aeroflot flight.

Aeroflot overbooking at European airports

If Aeroflot left you behind at a European airport because the flight was full, compensation was due straight away, plus a new flight or a refund. It does not apply if boarding was refused over a Russian visa or passport problem. Read our guide to Aeroflot overbooking.

Strikes, sanctions and Aeroflot claims

The Court of Justice of the EU has held that a strike by an airline's own pilots or cabin crew is not an extraordinary circumstance (case C-28/20). Air traffic control walkouts and overflight bans imposed by governments are a different matter: they are outside the airline's control.

Aeroflot turned your claim down? Common reasons

Usually owed
"Technical fault with the aircraft"

Faults found in routine maintenance are part of running an airline.

CJEU, case C-549/07
It depends
"Your flight was inbound from Moscow"

That is correct: in that direction EU rules do not bind a Russian carrier.

Often not owed
"Airspace closed by sanctions"

An event outside Aeroflot's control, though the refund of the unused fare still applies.

Has Aeroflot already said no? Send us the reply and we'll tell you whether it stands up for your flight. Check your Aeroflot flight.

Aeroflot today: Pobeda, Rossiya and non-EU routes

The group also includes the low-cost carrier Pobeda and Rossiya Airlines. Aeroflot's SkyTeam membership was suspended in April 2022. It now flies to countries such as Turkey, the UAE, Egypt, Thailand and Armenia; a trip from one of those countries to Russia is outside the EU rules.

How to claim from Aeroflot

On your own

Write to Aeroflot customer service; if that fails, go to the national enforcement body of the country where the flight departed (the CAA for UK departures) or to court, at your own cost and time.

With DelayFlight24

We check free of charge whether your flight was covered and still within time. You pay only if money comes in: 25% + VAT.

If Aeroflot has already refused

A refusal is not the end; we review the stated reason against your route and date.

Documents to gather

  • Ticket or receiptAn old confirmation email will do.
  • Photo IDFor each passenger.
  • Aeroflot correspondenceNotices, replies and any vouchers issued.

Time limits

The deadline is set by the law of the country where the claim is brought (CJEU, case C-139/11). For pre-2022 flights it may have passed in some countries but not in others: enter the date and we'll check.

How long payment takes

With an airline that no longer operates in Europe, timing is hard to predict: a few weeks if Aeroflot accepts, several months if formal action is needed. We still take the case and tell you plainly what the prospects are.

Lost luggage on Aeroflot

Lost or damaged bags fall under the Montreal Convention: fill in a PIR at the airport, then claim in writing within 7 days for damage and within 21 days of delivery for a delayed bag.

Aeroflot contact details

Head office
PJSC Aeroflot, Moscow, Russia
Complaints
Customer service via the official site aeroflot.ru
Frequent flyer
Aeroflot Bonus
The check costs nothing. We'll tell you whether your Aeroflot flight qualified and what can still be done. Start your check.

What if Aeroflot does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Aeroflot compensation: frequently asked questions

Does Aeroflot still fly to the UK or the EU?
No. Since the end of February 2022 both the EU and the UK have closed their airspace to Russian aircraft, and Aeroflot suspended its European network. We still review claims for flights taken before then.
Does EU 261 apply to Aeroflot?
Only to flights departing from the EU, Iceland, Norway or Switzerland, and UK departures fall under the equivalent UK rules. As Aeroflot is Russian, flights from Moscow into Europe are not covered.
How much is a delayed Paris–Moscow Aeroflot flight worth?
€400 per passenger, as the route is between 1,500 and 3,500 km, provided you arrived at least 3 hours late and there was no extraordinary circumstance.
I flew Rome–Moscow–Tokyo on one Aeroflot ticket. What applies?
On a single booking that started in Europe, the final destination sets the band: over 3,500 km, so €600 per person if you reached Tokyo 3 hours or more late.
My Aeroflot flight was cancelled in late February 2022. Am I owed anything?
Fixed compensation is usually not owed, because the airspace closure was a government decision. A refund of the fare for the flight you could not take is.
Are Pobeda and Rossiya flights treated the same way?
Yes. They belong to the Aeroflot group and are also Russian carriers, so only flights departing from Europe are covered.
Is it too late to claim for an old Aeroflot flight?
It depends on the country where the claim is made, since the Regulation sets no deadline. Enter your flight date and we'll tell you whether a claim is still possible.
What does DelayFlight24 charge for an Aeroflot claim?
Checking is free. If we recover the money we keep 25% + VAT: you receive €278 out of €400 or €417 out of €600. No payment, no fee.

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