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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Air CaraïbesDelay · Cancellation · Overbooking

Air Caraïbes compensation: up to €600 per passenger

Air Caraïbes flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Air Caraïbes pays: out of €400 you receive €278.
  • All the way to courtIf Air Caraïbes does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,680 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Air Caraïbes owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Air Caraïbes pays, you keep €173.75 out of €250 or €278 out of €400.

Air Caraïbes compensation: delays and cancellations between Paris and the French Caribbean

Air Caraïbes is the French airline of the Antilles. It was formed in 2000 from four regional carriers, is based in Les Abymes, Guadeloupe, and belongs to Groupe Dubreuil. Its Airbus A350s link Paris-Orly with Pointe-à-Pitre, Fort-de-France and Cayenne, while ATR 72-600 turboprops hop between the islands. If your flight arrived three hours late, was cancelled at short notice or left without you because it was overbooked, you could claim €250 or €400 per passenger.

As an EU airline, Air Caraïbes is bound by Regulation (EC) 261/2004 in both directions: on flights out of Paris and on flights back from the Caribbean, including from islands outside the EU.

Long delay

You reach Orly, Pointe-à-Pitre or Fort-de-France three hours or more behind schedule.

3+ hours on arrival

Cancellation

Air Caraïbes cancels with less than 14 days' warning.

Under 14 days' notice

Overbooking

A full holiday flight and you are turned away at the gate with a valid booking.

Due immediately

No compensation

Hurricanes, tropical storms or air traffic control strikes that genuinely caused the disruption.

Extraordinary events

Enter your Air Caraïbes flight and we will tell you in two minutes whether you have a claim.

How much Air Caraïbes pays: why Paris–Guadeloupe is €400, not €600

Guadeloupe, Martinique and French Guiana are part of the EU. A Paris–Pointe-à-Pitre flight therefore counts as an intra-EU flight, and although it is over 6,000 km long the Regulation sets compensation at €400. Plenty of passengers expect €600 and claim the wrong amount.

Air Caraïbes flight Distance Compensation
Pointe-à-Pitre–Fort-de-France About 200 km €250
Paris-Orly–Pointe-à-Pitre About 6,750 km, within the EU €400
Paris-Orly–Fort-de-France About 6,850 km, within the EU €400
Paris-Orly–Cayenne About 7,100 km, within the EU €400

€600 only applies to routes over 3,500 km that leave the EU. Each passenger claims separately, children with their own seat included: a family of four on an Orly–Fort-de-France flight five hours late could receive €1,600.

Air Caraïbes flight delayed: what to do

On the transatlantic rotation, one technical problem with an A350 in Orly can push back the return flight from the Antilles the same day.

  1. Keep your boarding pass for the TX flight, on paper or on your phone.
  2. Save emails and texts from Air Caraïbes stating the reason given.
  3. Write down when the doors opened on arrival.
  4. Ask for meal vouchers at the desk and keep taxi and hotel receipts.
  5. Do not accept an "avoir" (flight credit) in place of cash before checking your rights.

Care at the airport

Route type Meals and drinks after
Inter-island flights up to 1,500 km 2 hours
Paris to the Antilles or French Guiana (intra-EU) 3 hours
Non-EU flights over 3,500 km 4 hours
5 hours or more Refund if you choose not to travel

Missed connection

If you were on one ticket, say Paris to Pointe-à-Pitre and then an ATR to another island, what counts is the delay at your final destination. Read more about Air Caraïbes delay compensation.

Does your Air Caraïbes flight qualify?Check in 2 minutes, with no obligation.
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Air Caraïbes flight cancelled: refund and compensation

Refund or rerouting

Always due: choose your money back or a new flight, even on a later day.

€250 or €400 compensation

Added on top when you are told less than 14 days before departure.

Notice Compensation
14 days or more Not due
7-13 days Due, unless the new flight leaves no more than 2 hours earlier and lands less than 4 hours late
Under 7 days Due, unless the new flight leaves no more than 1 hour earlier and lands less than 2 hours late

Schedule changes. A major retiming announced a few days before departure can count as a cancellation. See our page on Air Caraïbes cancellation compensation.

Air Caraïbes overbooking

At Christmas, Easter and in the summer holidays, flights to the Antilles are often full. If you are refused boarding because too many seats were sold, compensation is due on the spot, plus a refund or another flight. It does not apply if you reached the gate after it closed or without valid documents. Our guide covers Air Caraïbes overbooking in detail.

Air Caraïbes strike: whose strike matters

French air traffic control strikes regularly hit Orly, but they are extraordinary circumstances: no compensation, though care and refunds still apply. If Air Caraïbes' own pilots or cabin crew walk out, compensation is normally due (case C-28/20).

Air Caraïbes rejected your claim? Typical answers

Usually payable
"Aircraft fault"

Breakdowns are part of an airline's normal operations.

EU Court of Justice, case C-549/07
It depends
"Cyclone warning"

A serious reason between June and November, but only if the warning really affected that airport on that day.

Usually payable
"Late inbound aircraft"

Aircraft rotation is an internal matter, unless an extraordinary event is proven.

Often not payable
"ATC strike"

Rules out compensation if it truly hit your flight.

Has Air Caraïbes already said no? We recheck the reason and, if it does not stand up, press on with a formal demand and court action. Check your flight.

Air Caraïbes, French bee and Caribbean routes

French bee, the low-cost sister airline in the same group, is a separate carrier: check your booking to see who operated your flight. Air Caraïbes also flies to the Dominican Republic and other non-EU islands. As a European airline, it owes compensation on flights from there back to Pointe-à-Pitre or Fort-de-France too.

Claiming from Air Caraïbes: on your own or with us

On your own

Contact customer service via aircaraibes.com, usually in French, and follow up every reply. Next steps are the national enforcement body of the country where the flight departed (the DGAC for France and its overseas departments), then the courts.

With DelayFlight24

Two-minute form; our lawyers handle the claim, formal demand and court case. You pay only on success: 25% + VAT, so €278 net from €400. Legal costs are ours, even if we lose.

Already turned down?

Forward us the Air Caraïbes reply: if the reasoning is weak, we start again with a formal demand.

Documents

  • Booking or boarding passShowing the TX flight number.
  • IDFor every passenger.
  • Messages and receiptsEmails, texts and expenses.

Deadline

The Regulation sets none: the law of the country where you bring the claim applies (case C-139/11). Check your date now.

Payment times

If Air Caraïbes accepts, the money usually arrives within a few weeks. A formal demand or court case takes several months.

Lost luggage with Air Caraïbes

The Montreal Convention applies: file a PIR on arrival and write within 7 days for damage and 21 days of delivery for delay.

Air Caraïbes contact and flight status

Head office
Air Caraïbes, Les Abymes, Guadeloupe (France)
Complaints
Customer service on aircaraibes.com
Flight status
Air Caraïbes official website
No upfront fees. You pay only if you are compensated. Check your Air Caraïbes flight.

What if Air Caraïbes does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Air Caraïbes compensation: frequently asked questions

Is Air Caraïbes covered by EU 261?
Yes. It is a French airline based in Guadeloupe, so the Regulation applies to its flights leaving the EU and to flights arriving in the EU from outside, such as return flights from the Dominican Republic.
Why is a Paris–Martinique flight worth €400 and not €600?
Martinique, Guadeloupe and French Guiana are part of the European Union. A flight from Paris to these territories is an intra-EU flight, and intra-EU flights over 1,500 km pay €400, however long the journey.
How much can I claim for a delayed inter-island flight?
€250 per passenger on short hops such as Pointe-à-Pitre–Fort-de-France, which is about 200 km. You need to arrive at least three hours late, or have had a cancellation with less than 14 days' notice.
Does a hurricane mean no compensation?
Usually, if it genuinely made the flight impossible to operate. You still keep the right to care, a refund or rerouting. A general weather alert with no real effect on your airport is not enough.
My flight was operated by French bee. Do I claim from Air Caraïbes?
No. Claims go to the airline that operated the flight. French bee belongs to the same group but is a separate carrier. Enter your flight in our form and we send the claim to the right airline.
Air Caraïbes offered me an avoir. Should I take it?
You do not have to. Compensation is payable in cash unless you agree in writing to a voucher or flight credit. Check what you are owed before accepting anything.
I missed my connection in Pointe-à-Pitre. What am I owed?
If everything was on one booking and you reached your final destination three hours or more late, compensation is based on the total distance of the journey. With separate tickets, each flight is assessed on its own.
How long do I have to claim?
EU 261 sets no time limit; the law of the country where you claim decides. Flights from a few years ago are often still claimable. Enter your date and we will check.
What does DelayFlight24 charge for an Air Caraïbes claim?
Nothing upfront. If we recover your compensation we keep 25% + VAT: from €250 you get €173.75, from €400 you get €278. Legal costs are ours even if a case is lost.

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