Frequently asked questions about compensation for delayed, cancelled and overbooked flights

When you arrive 3 hours or more late, when your flight is cancelled with less than 14 days' notice or when you are denied boarding because of overbooking, on a flight covered by EU Regulation 261/2004 and unless there are extraordinary circumstances.

€250 for flights up to 1,500 km, €400 up to 3,500 km and €600 beyond. On flights within the EU over 3,500 km it is €400. The amount is per passenger and does not depend on the ticket price.

All flights departing from an EU airport, with any airline, and flights arriving in the EU operated by a European airline. Iceland, Norway, Liechtenstein and Switzerland count too.

A refund gives you back the ticket price when you give up the flight. Compensation is the fixed €250, €400 or €600 for the disruption. If your flight is cancelled you may be entitled to both.

Events the airline could not avoid, such as severe weather, an air traffic control strike or an airspace closure. A technical fault or a strike by the airline's own staff does not count.

Yes: meals and drinks after 2, 3 or 4 hours of waiting depending on distance, two free communications and a hotel if you have to stay the night. Care is owed even in extraordinary circumstances.

Always the choice between a refund within 7 days and a replacement flight, plus care. Compensation comes on top if you were told less than 14 days before.

No. Refunds and compensation are owed in money. A voucher only counts if you choose to accept it.

No. Compensation depends on the notice and the times of the replacement flight, not on whether you chose a refund or rebooking.

If it was moved significantly earlier, yes, and the same rules apply: with less than 14 days' notice you may be entitled to compensation.

We check for free whether your flight gives you the right to compensation and, if you hand us the claim, we handle it from start to finish: the claim to the airline, reminders, formal notice and, if needed, legal action.

Enter your route, date and airline in the form, fill in the passenger details, sign the mandate online and upload your documents. It takes a few minutes.

Yes, you can write to the airline directly. Handing us the claim saves you reminders, refusals to challenge and court cases: we deal with it all with no upfront cost.

If the airline accepts, usually a few weeks. If a formal notice or court case is needed it can take a few months. We keep you updated at every step.

In your account you can see where it stands: under review, sent to the airline, awaiting payment, received, paid. We also let you know by email.

We assess the refusal and, if it is unfounded, we send a formal notice and take the airline to court with our lawyers. Legal costs are on us.

An identity document, your boarding pass or booking confirmation and, if you have them, the airline's messages about the delay or cancellation.

The mandate allows us to claim compensation from the airline on your behalf. You sign it online in a few seconds, from your phone or computer.

For minors, a parent or guardian signs the mandate: for the child we only need their identity document.

Yes. The connection is encrypted and documents are stored privately: we only use them to handle your claim.