What do I get at the airport in case of long waiting times?
If passengers have long waiting times at the airport, they are entitled to some facilities to make their wait more comfortable. These include:
- Water, food and drink: after a 2 hours wait, the airline must provide free food and drink for waiting passengers.
- Hotel assistance: if the flight is delayed until the day after and passengers are forced to stay overnight at the airport, the airline must provide them with hotel accommodation.
- Telephone and internet access: passengers must have free access to telephones and the internet in order to communicate with their loved ones and organise any changes to their travel plans.
- Information: passengers must be promptly informed about the status of their flight and their options in case of delays or cancellations.
- Assistance for passengers with reduced mobility: airlines must provide additional assistance for passengers with reduced mobility.
What is the maximum compensation amount?
The maximum limit for compensation for delayed flights within the European Union is set by EC Regulation 261/2004 on air passenger rights.
The law states that passengers suffering air delays are entitled to compensation of between EUR 250 and EUR 600, depending on the distance of the flight.
The limit for compensation is as follows:
- For flights of less than 1500 km, the compensation limit is €250.
- For flights between 1500 km and 3500 km, the compensation limit is €400
- For flights over 3500 km, the compensation limit is €600.
However, it is important to note that compensation is not always due and depends on the delay reason.
Which airlines have to comply with EC Regulation 261/2004
All airlines operating flights departing or arriving in the European Union are obliged to comply with this regulation and to offer compensation in the event of flight delays.
Here are some airlines that must comply with EC Regulation 261/2004:
If you have been affected by a flight delay with one of these companies, you can file a claim
for compensation under EC Regulation 261/2004.
Compensation can be claimed as money or vouchers for future travel.
However, there are some exceptions where the airline is not obliged to pay compensation, such as in the event of adverse weather conditions or a staff strike. In these cases, compensation will not be paid.
The Regulation applies to all airlines operating scheduled or charter flights to or from an airport in the European Union.
In addition, the Regulation also applies to airlines operating scheduled or charter flights to or from an airport located outside the European Union, but only if the airline is from an EU country.
In summary, EC Regulation 261/2004 applies to airlines operating flights to or from an EU airport, with the company's headquarters in an EU country.
Checklist: conditions for receiving compensation
in order to get compensated for a delayed flight within the European Union, some conditions must be fulfilled:
- The flight must be operated by an airline that is subject to EU regulation 261/2004 on air passenger rights.
- The delay must be more than 3 hours after the scheduled arrival time.
- The delay reason must not be due to exceptional circumstances, such as adverse weather conditions or security problems.
- The passenger must have travelled and arrived at the final destination at least 3 hours later than the scheduled arrival time.
- The ticket must have been issued in a European Union country, or the flight must have departed from an airport located in a European Union country.
- The passenger must submit a written claim request to the airline within 2 years from the date of the flight.
In general, compensation is not always due and depends by the delay reason.
Can I get compensation if my flight was delayed due to bad weather?
No, if the flight delay was caused by exceptional circumstances such as adverse weather conditions, the airline is not obliged to pay compensation as provided by EC 261/2004 regulation on air passenger rights.
Exceptional circumstances are considered to be unforeseeable events that are inextricably linked to the execution of the flight and could not have been avoided even if all reasonable measures had been taken.
Can I obtain compensation according to EC Regulation 261/2004 if my flight has been delayed due to an air traffic controllers' strike?
No, if the flight delay was caused by a staff strike, such as the air traffic controllers,the airline is not obliged to pay compensation under EC 261/2004 regarding air passengers' rights.
Strikes are considered exceptional circumstances and inextricably linked to the execution of the flight, which could not have been avoided even if all reasonable measures had been taken.
Can I get compensation if my flight was delayed due to an airline staff strike?
Yes, if the flight is delayed due to an airline staff strike, you can obtain compensation according to EC Regulation 261/2004.
The reason you can get it in this case is because the regulation states that passengers are entitled to compensation in the event of delays or cancellations due to circumstances within the airline's control.
Strikes by airline staff fall into this category, as they are events that can be foreseen and the airline can adequately handle
Are you entitled to receive a delay flight compensation? Find out by entering your flight data in our system. You will receive a compensation up to € 600
Can I get compensation for a delayed flight if I bought a ticket with a travel agency?
Yes, if you purchased a ticket with a travel agency and your flight was delayed, you are entitled to claim compensation according to EC regulation 261/2004.
The law stipulates that all airlines operating flights departing from or arriving in the European Union are obliged to comply with this regulation and offer compensation for delays of more than three hours.
No matter whether the ticket was purchased directly from the airline or through a travel agency, the right to compensation remains valid.
What is the time limit within which I can file a compensation claim?
The time limit within which a claim can be submitted according to the Regulation is generally two years from the date when the final destination envisaged in the ticket was reached.
Please note that the time limit may vary depending on the legislation of each European country, in which case you should check where the airline is based.
For example, for Spanish companies such as Vueling or Volotea, the maximum limit is 5 years.
For British and Irish companies such as easyJet or Ryanair the maximum limit is 6 years. For the Portuguese TAP it is 3 years.
Which information do I have to provide to submit a compensation request?
In order to file a claim for delayed flights as provided by EC Regulation 261/2004, it is necessary to provide some specific information.
First of all, you need to provide the flight number, the date of the flight and the airline involved.
In addition, you will need to provide personal information, like your name and address.
You may also need to provide proof of your flight booking, for example a receipt or booking confirmation
, as well as a copy of your personal identity document.
If you are claiming compensation for assistance, for example meals or accommodation during the delay, you will also need to provide proof of these expenses, such as receipts or invoices.
Finally, you may need to provide information on the duration of the delay and the distance of the flight to determine your right to compensation.
What is the process to claim compensation for a delayed flight?
To submit a compensation claim under EC Regulation 261/2004, you can proceed via the online claim form
We handle the paperwork to obtain compensation from airlines in cases of delayed or cancelled flights.
To submit your claim, you simply have to provide some essential information, such as:
- the flight number and airline
- the booking number
- identity document
- boarding pass
We will then take care of all the necessary paperwork to obtain compensation under EC Regulation 261/2004.
Frequently Asked Questions:
✈️ When are you entitled to a delay flight
You are entitled to a compensation in the following cases:
- Delayed flight of more than 3 hours at the arrival,
- Cancelled flight with less than 14 days’ notice,
- • In case of boarding denied for overbooking.
We obtain compensation for 98% of our claims.
Check here if you are entitled to a
💰 How much can I receive as a delay flight
⏰ How much time do I have to claim for a delay flight compensation?
Delay vary in relation to the nationality of the airline:
- United Kingdom and Ireland: 6 years;
- France and Spain: 5 years;
- Denmark and Germany: 3 years;
- Italy: 2 years.
Check your rightse.
Do not hesitate to go to the DelayFlight24 platform and check the amount of
compensation you are entitled to.
🔎 Which causes entitle me to claim for a delay flight remboursement?
You can claim for a compensation when the delay or the cancellation is related to
technical or operational issues.
If boarding is denied for overbooking, you are always entitled to compensation.
Check here your compensation in 2 minutes.
✏️ How can I claim for a delay flight compensation?
Complete the form on our website, it’s completely free.
In a few minutes we will send your compensation request to the airline. We will
update you on the going on of the procedure.
See how to send a compensation request.
💸 What’s the delay to obtain a delay flight