CA
Check your compensation
Delayed flightCancelled flightOverbookingAirlinesService pricesLog inCheck your compensation
✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Air DolomitiDelay · Cancellation · Overbooking

Air Dolomiti compensation: up to €600 per passenger

Air Dolomiti flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
Step 1 of 3

Check your Air Dolomiti flight

Free and with no obligation, in 2 minutes.

ENAirline:Air DolomitiChange
Flight date
Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Air Dolomiti pays: out of €400 you receive €278.
  • All the way to courtIf Air Dolomiti does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,774 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Air Dolomiti owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Air Dolomiti pays, you keep €173.75 out of €250 or €278 out of €400.

Air Dolomiti claims in numbers

Figures from the Air Dolomiti claims we have handled for our customers, updated daily.

195Air Dolomiti passengers have trusted us
51%of claims concern delayed flights
46%concern cancelled flights
2%concern overbooking and denied boarding

Air Dolomiti routes with the most claims

Air Dolomiti routes with the most claims
RoutekmOwed
FirenzeFrankfurt am Main722250 €Check
Frankfurt am MainFirenze722250 €Check
LuxembourgFrankfurt am Main175250 €Check
MunichBologna427250 €Check
FirenzeMunich508250 €Check
Cluj-NapocaMunich909250 €Check
MunichBari894250 €Check
GenevaBucharest1,569400 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

Air Dolomiti compensation: when you can claim €250

Air Dolomiti is the Italian regional airline of the Lufthansa Group linking Florence, Verona and Bologna with Munich and Frankfurt. We have handled more than 130 Air Dolomiti claims, and the route that comes up most often is Florence–Frankfurt, in both directions. A delay, late cancellation or bumping can be worth €250 per passenger, even on a one-hour hop over the Alps.

The airline is based in Dossobuono, near Verona airport, and is wholly owned by Lufthansa, which makes it an EU carrier. Under Regulation (EC) 261/2004, every Air Dolomiti flight leaving an EU airport is covered, and so is any flight landing in the EU from outside it. Geneva, a busy departure point for our Air Dolomiti customers, is included too, because Switzerland applies the same rules.

Long delay

The doors open at your final destination three hours or more after the scheduled arrival time.

3+ hours late

Cancellation

You were told less than two weeks before departure and the replacement flight falls outside the legal time limits.

Under 14 days' notice

Denied boarding

The flight was oversold and you were left behind despite a valid ticket and arriving at the gate on time.

Payable straight away

No claim

Events Air Dolomiti could not control, such as a thunderstorm over Munich or an air traffic control strike. The airline must prove it.

Extraordinary circumstances

Check your Air Dolomiti flight in two minutes.

How much Air Dolomiti pays, route by route

Almost the whole Air Dolomiti network is under 1,500 km, so €250 is the amount most passengers receive. The fare you paid is irrelevant: only the distance to your final destination counts.

Distance Air Dolomiti examples Compensation
Up to 1,500 km Florence–Frankfurt, Florence–Munich, Munich–Bologna, Luxembourg–Frankfurt €250
1,500 to 3,500 km With a connection on the same booking, for example Florence–Helsinki via Frankfurt €400
Over 3,500 km With a long-haul connection, for example Florence–New York via Munich €600

Each traveller claims separately. Two parents and two children on a Florence–Frankfurt flight that landed over three hours late are owed €1,000 between them, since children with their own seat receive the full adult amount.

Air Dolomiti flight delayed? What to do at the airport

Just over half of the Air Dolomiti cases we see involve a delay. On short sectors like Munich–Bologna, an aircraft held at the hub waiting for a take-off slot can quickly turn into hours. What counts is when the door opens at your destination. While you wait:

  1. Keep your boarding pass, including the mobile one in the Lufthansa app, as proof you were on the flight.
  2. Ask staff at the gate for the reason and write it down; written replies sometimes give a different one.
  3. Photograph the departures board in Florence, Verona or at the German hub showing the revised time.
  4. Hold on to receipts for meals, taxis and hotels, particularly if you get stuck overnight in Germany.
  5. Say no to vouchers or miles offered instead of cash compensation.

Meals and hotel while you wait

Separately from compensation, Air Dolomiti must provide food and drink during a long wait and, if departure moves to the next day, a hotel room and transport to it.

Distance Care from
Up to 1,500 km 2 hours
1,500 to 3,500 km 3 hours
Over 3,500 km 4 hours
Delay of 5 hours or more You can cancel the trip and get your fare back

Missed your Lufthansa connection in Munich or Frankfurt?

Many people fly Air Dolomiti only as far as the German hub before continuing with Lufthansa. If a late first leg made you miss the onward flight and, on a single booking, you reached your final destination three hours or more behind schedule, compensation is based on the full distance and can reach €600. Separate tickets are assessed one by one. Read more on our Air Dolomiti delay compensation page.

Does your Air Dolomiti flight qualify?Check in 2 minutes, with no obligation.
Check your flight

Air Dolomiti flight cancelled: refund and compensation

Cancellations make up almost half of our Air Dolomiti cases. Accepting the rebooking or refund offered by message does not cancel your right to compensation.

Refund or rebooking

Always owed after a cancellation: you choose between the fare back or a later flight, possibly with another Lufthansa Group airline.

Cash compensation

Owed on top when you were told less than 14 days before departure.

Notice given Compensation
14 days or more Not owed; refund or rebooking still apply
7 to 13 days Owed, unless the new flight leaves no more than 2 hours earlier and lands less than 4 hours later
Under 7 days Owed, unless the new flight leaves no more than 1 hour earlier and lands less than 2 hours later

Retimed flights. If Air Dolomiti moves your departure by several hours shortly before you travel, the EU Court of Justice may treat it as a cancellation. Already refunded? See whether compensation is owed as well. More detail on our Air Dolomiti cancellation page.

Air Dolomiti overbooking and denied boarding

Seats on the regional Embraers are limited, so an oversold flight means someone stays on the ground. It is rare among our Air Dolomiti customers, around 2 cases in 100, but compensation is due immediately, together with rebooking or a refund. It is not owed if boarding is refused because of invalid documents or because you reached the gate after it closed. See our guide to Air Dolomiti overbooking.

Air Dolomiti strikes: who pays?

When Air Dolomiti's own pilots or cabin crew walk out, compensation is normally payable: the EU Court of Justice ruled that a strike by an airline's own staff is part of its normal business (case C-28/20). Strikes by German airport workers or air traffic controllers count as extraordinary circumstances. During Italian aviation strikes, departures between 7 and 10 am and between 6 and 9 pm are protected by law.

Air Dolomiti rejected your claim? The usual reasons

Usually payable
"Technical fault with the aircraft"

Maintenance problems are part of running an airline and do not excuse it from paying.

EU Court of Justice, case C-549/07
It depends
"Strike in Frankfurt or Munich"

Airline staff on strike: normally payable. Airport staff or controllers: not payable.

EU Court of Justice, case C-28/20
Usually payable
"Late arrival of the inbound aircraft"

A knock-on delay across the day's rotations is not enough unless an extraordinary event started it.

Often not payable
"Bad weather at Florence"

Wind and fog can genuinely close Florence airport, but they must have affected your flight at that time. We check the records before we answer.

Already turned down by Air Dolomiti? That is not the end of it: we review the flight data and, if the refusal does not hold up, send a formal demand and take it further. Check your flight.

Air Dolomiti and Lufthansa: tickets, flight numbers and Miles & More

Many travellers book on lufthansa.com an LH flight marked "operated by Air Dolomiti". Under the Regulation the operating airline is responsible, so the claim goes to Air Dolomiti even though you paid Lufthansa. Miles & More miles credited for the trip do not replace compensation.

How to claim from Air Dolomiti: on your own or with us

You can write to Air Dolomiti free of charge through the Customer Service section of airdolomiti.eu, quoting your booking reference and flight number.

On your own

Free, but you chase replies yourself, sometimes passed between Air Dolomiti and Lufthansa. After a refusal, your options are the national enforcement body of the country where the flight departed or the civil courts, at your own cost.

With DelayFlight24

Fill in the form and sign online. We handle the claim, the formal demand and court action with our own lawyers. You pay only if you win: 25% + VAT, so you keep €173.75 of €250. Legal costs are ours even if the case is lost.

Already refused by Air Dolomiti?

You can still pass the case to us. If the reasoning is weak, we send a formal letter before action.

Documents to have ready

  • Booking confirmationEven if Lufthansa issued it.
  • ID or passportFor every passenger, children included.
  • Airline messagesDelay or cancellation notices and expense receipts.

Time limit for an Air Dolomiti claim

The Regulation sets no deadline of its own; national law decides, as the EU Court of Justice confirmed in case C-139/11. A flight from some time ago may still be claimable: enter the date and we will tell you.

How long Air Dolomiti takes to pay

If Air Dolomiti accepts the claim, payment usually follows within a few weeks. If a formal demand or court action is needed, expect several months. We transfer your share as soon as the money arrives.

Lost or damaged baggage on Air Dolomiti

Baggage falls under the Montreal Convention rather than Regulation 261. If your case does not appear on the belt, file a Property Irregularity Report (PIR) at the baggage desk before leaving the airport, then send a written claim within 7 days for damage or within 21 days of delivery for delayed bags.

Air Dolomiti contact details and flight status

Head office
Air Dolomiti, Via Paolo Bembo 70, 37062 Dossobuono di Villafranca (VR), Italy
Complaints
Customer Service section of airdolomiti.eu
Flight status
"Flight status" page on airdolomiti.eu, or the Lufthansa app for LH flight numbers
Nothing to pay unless Air Dolomiti pays. Our fee only exists if you receive compensation, and we cover all legal costs whatever the outcome. Check your Air Dolomiti flight.

What if Air Dolomiti does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Air Dolomiti compensation: frequently asked questions

How much compensation can I get for a delayed Air Dolomiti flight?
On Air Dolomiti routes between Italy and Germany, such as Florence–Frankfurt or Munich–Bologna, it is €250 per passenger if you arrive at least three hours late and the cause was not extraordinary. With a connection on the same booking to a more distant destination, it can be €400 or €600.
I booked with Lufthansa but Air Dolomiti operated the flight. Who do I claim from?
Regulation 261/2004 makes the operating airline responsible, so the claim goes to Air Dolomiti. On our form you can enter either name and we send the claim to the right company.
Is Air Dolomiti an Italian or a German airline?
It is Italian, headquartered near Verona, and wholly owned by the Lufthansa Group. Either way it is an EU carrier, so flights departing the EU and flights arriving in the EU from outside are both covered.
Air Dolomiti cancelled my flight and refunded me. Can I still claim?
Yes, if you were told less than 14 days before departure and the alternative flight did not meet the timing limits. A refund and compensation are separate rights and you can receive both.
A late Air Dolomiti flight made me miss my Lufthansa connection in Munich. What am I owed?
If it was all one booking and you reached your final destination three hours or more late, compensation is based on the total journey distance, up to €600 for long-haul trips. On separate tickets only the Air Dolomiti flight counts.
Does an Italian strike entitle me to compensation?
It depends who was on strike. A walkout by the airline's own staff is normally not extraordinary, following case C-28/20. Strikes by air traffic controllers or airport workers are, so only care and a refund or rebooking apply.
My flight to Florence was diverted because of wind. Can I claim?
If weather genuinely prevented landing, compensation is usually not owed, but Air Dolomiti must still get you to your destination and look after you. We check the weather records for that time before giving you an answer.
Air Dolomiti offered me Miles & More miles or a voucher. Should I accept?
Compensation under the Regulation must be paid in money unless you agree in writing to something else. Find out what you are owed in euros before accepting anything.
What does DelayFlight24 charge for an Air Dolomiti claim?
Nothing upfront. If we recover the money we keep 25% + VAT: you receive €173.75 out of €250 and €278 out of €400 and €417 out of €600. If court action is needed, we pay the legal costs even if the case is lost.

Other airlines and other cases

Did you fly with another airline or want to know more about your case?

Other airlines

RyanairWizz AirVuelingV7VoloteaAZITA AirwaysLHLufthansaAFAir FranceIBIberia

By type of problem

Air Dolomiti flight delayed or cancelled?

Find out in 2 minutes how much you are owed. Nothing upfront: you only pay if you get compensation.

  • Check in 2 minutes
  • Nothing upfront
  • Up to €600 per passenger
Check your compensation
Check your Air Dolomiti flight