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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
FlyOneDelay · Cancellation · Overbooking

FlyOne compensation: up to €600 per passenger

FlyOne flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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Check your FlyOne flight

Free and with no obligation, in 2 minutes.

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Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if FlyOne pays: out of €400 you receive €278.
  • All the way to courtIf FlyOne does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,774 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, FlyOne owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if FlyOne pays, you keep €173.75 out of €250 or €278 out of €400.

FlyOne claims in numbers

Figures from the FlyOne claims we have handled for our customers, updated daily.

665FlyOne passengers have trusted us
64%of claims concern delayed flights
31%concern cancelled flights
5%concern overbooking and denied boarding

FlyOne routes with the most claims

FlyOne routes with the most claims
RoutekmOwed
LondonChişinău2,176400 €Check
VeronaChişinău1,398250 €Check
RomeChişinău1,441250 €Check
MilanChişinău1,557400 €Check
ParisChişinău1,969400 €Check
BolognaChişinău1,393250 €Check
ParmaChişinău1,459250 €Check
LondonChişinău2,135400 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

FlyOne compensation: when you can claim €250 or €400

FlyOne is the Moldovan low-cost airline linking Chișinău with London Luton, Paris, Milan, Rome, Verona and Bologna. We have already handled claims for more than 450 FlyOne passengers: about 6 in 10 involved a delay and 3 in 10 a cancellation. If your FlyOne flight left an EU airport and reached its destination 3 hours or more late, or was cancelled at short notice, you may be owed €250 or €400 per person.

Which way you were flying matters. FlyOne is based in Chișinău and Moldova is not in the European Union, so under Regulation (EC) 261/2004 it counts as a non-EU airline. Its flights departing from the EU, Iceland, Norway or Switzerland are covered, such as Paris–Chișinău. Flights from Chișinău into the EU operated by the Moldovan company are not. The exception: flights operated by FlyOne Airlines, a sister company licensed in Romania and therefore an EU carrier.

Delayed flight

Your FlyOne flight from the EU arrives at its final destination at least 3 hours behind schedule.

3+ hours on arrival

Cancelled flight

FlyOne told you less than 14 days before departure and did not offer a replacement with similar times.

Under 14 days' notice

Overbooking

You were refused boarding at a European airport against your will, with a valid ticket and on time at the gate.

Payable straight away

When you can't claim

On flights from Chișinău run by the Moldovan company, or when the disruption was caused by a genuine extraordinary circumstance such as a storm.

Non-EU departure or extraordinary event

Not sure about your route? Enter the airports and date and we'll tell you in two minutes. Check your FlyOne flight.

How much FlyOne pays: €250 or €400 per passenger

What you paid for the ticket makes no difference: even a bargain FlyOne fare carries the same fixed amount, based only on the distance between your departure airport and final destination. Our most common FlyOne routes from the EU:

Flight distance FlyOne routes from the EU Compensation
Up to 1,500 km Verona–Chișinău, Bologna–Chișinău, Rome Fiumicino–Chișinău €250
1,500 to 3,500 km Paris Charles de Gaulle–Chișinău €400
Over 3,500 km Very long flights, uncommon on FlyOne's European network €600

Every passenger on the booking is entitled to their own payment, including children with their own seat. A family of four on a Paris–Chișinău flight cancelled the day before could receive €1,600 between them. In our form you enter the flight once and add your travelling companions.

Flying from London Luton? Since Brexit, flights departing the UK fall under UK261, the British version of the rules, which applies to every airline. Amounts are in pounds: £220 up to 1,500 km and £350 for 1,500 to 3,500 km, which covers Luton–Chișinău. The return from Chișinău to London is not covered when the Moldovan company operates it.

FlyOne flight delayed? What to do to claim compensation

Delays make up most of the FlyOne cases we handle, especially on flights from Luton, Verona, Milan and Rome to Chișinău. What counts is when at least one aircraft door opens on arrival, not take-off time. At the airport:

  1. Keep your FlyOne boarding pass and the booking confirmation sent by email.
  2. Photograph the departures board showing the revised time, and note when the doors open on arrival in Chișinău.
  3. Save FlyOne's emails and texts about the delay: the reason given at the airport sometimes changes in the reply to your claim.
  4. Ask for food and drink at the FlyOne desk or ground handling; if nothing is offered, buy what you need and keep the receipts.
  5. Don't accept a voucher or travel credit instead of compensation until you know how much you are owed in cash.

The care FlyOne must give you at the airport

On covered flights, meaning those departing the EU, FlyOne must provide meals and refreshments in line with the wait and, if departure slips to the next day, a hotel room and transport to it.

Flight distance Care after
Up to 1,500 km (e.g. Bologna–Chișinău) 2 hours
1,500 to 3,500 km (e.g. Paris–Chișinău) 3 hours
Over 3,500 km 4 hours
Delay of 5 hours or more You can give up the flight and get the ticket price back

Missed connection with FlyOne

If you were travelling with a stop, for example in Chișinău, on a single booking that started at an EU airport, and you reached your final destination 3 hours or more late, compensation is based on the total distance. With separate tickets, each flight is assessed on its own. Find out more on our page about FlyOne delay compensation.

Does your FlyOne flight qualify?Check in 2 minutes, with no obligation.
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FlyOne flight cancelled: refund and compensation

Cancellations account for almost a third of the FlyOne claims we receive. Compensation can come on top of the refund offered by email.

Refund or alternative flight

Due for every cancelled FlyOne flight departing the EU: you choose between the ticket price back or another flight, including one on a later date that suits you.

Compensation of €250 to €600

An extra payment, due if FlyOne told you less than 14 days before departure and cannot prove an extraordinary circumstance.

When FlyOne told you Compensation
14 days or more before departure Not due, but you still get a refund or new flight
7 to 13 days before Due, unless the new flight leaves no more than 2 hours early and arrives less than 4 hours late
Less than 7 days before Due, unless the new flight leaves no more than 1 hour early and arrives less than 2 hours late

Schedule change. If FlyOne moves your flight by several hours shortly before departure, the EU Court of Justice may treat it as a cancellation. Already had your money back? See whether compensation is also due. More detail on our page about FlyOne cancelled flight compensation.

FlyOne overbooking: denied boarding means compensation now

It is the rarest case, around 5 in every 100 FlyOne claims we see. If FlyOne leaves you behind against your will on a flight departing the EU, it owes you compensation on the spot, as well as a refund or a seat on another flight.

It is not overbooking if boarding was refused because of invalid travel documents or because you reached the gate after it closed. If in doubt, ask us to check: it's free. Read our guide to FlyOne overbooking and denied boarding.

Strikes and FlyOne: when compensation is due

It depends who walks out. If FlyOne's own staff strike, such as pilots or cabin crew, the EU Court of Justice treats it as part of the airline's normal activity and compensation is usually payable (case C-28/20). A strike by air traffic controllers or airport staff counts as extraordinary, so no compensation, although FlyOne must still look after you and offer a refund or rerouting.

FlyOne rejected your claim? The usual excuses

Most refusals cite "extraordinary circumstances" or say the flight is not covered. That isn't always right.

Usually payable
"Technical fault"

Repairs and maintenance are part of running an airline. The exception is a manufacturing defect flagged by the manufacturer or the authorities. Told it was a "technical problem"? Have your flight checked.

EU Court of Justice, case C-549/07
It depends
"Your flight departed from Moldova"

Correct if the Moldovan company operated the flight from Chișinău. If the operator was FlyOne Airlines, the Romanian-licensed carrier, the Regulation also covers flights into the EU. We check this for you.

Usually payable
"Knock-on delay from an earlier flight"

An aircraft running late from a previous rotation does not on its own rule out compensation: FlyOne has to show the original cause was genuinely extraordinary.

Often not payable
"Bad weather" or "air traffic restrictions"

These only count if they actually caused your delay. We check the weather and airport restrictions for that time slot.

Has FlyOne already said no? A first refusal is not the end of it. We review the reason and, if it does not hold up, follow up with a formal letter before action and, where needed, court proceedings. Check your FlyOne flight.

FlyOne, FlyOne Airlines and FlyOne Armenia: who operated your flight?

The main airline is Moldovan, based in Chișinău. Since 2022 there has also been FlyOne Airlines, which holds an air operator certificate from the Romanian Civil Aviation Authority: it is an EU carrier, so on its flights the Regulation applies both to departures from Europe and to arrivals into the EU from outside. FlyOne Armenia, based in Yerevan, is an Armenian airline and follows the rules for non-EU carriers.

You don't need to work this out: choose FlyOne in our form and we check which company actually operated the flight.

FlyOne flights to and from Moldova: what is covered

Outbound and return flights are assessed separately, even on the same booking:

  • Paris, Milan, Rome, Verona or Bologna to Chișinău: covered by EU261
  • London Luton to Chișinău: covered by UK261
  • Chișinău to the EU or UK, operated by the Moldovan company: not covered
  • flights into the EU operated by FlyOne Airlines, the Romanian carrier: covered
  • Yerevan to the EU, operated by FlyOne Armenia: not covered

How to claim from FlyOne: on your own or with us

You can contact FlyOne yourself, free of charge, through the support pages of flyone.eu ("Get Support"): give your booking reference, flight number, date and passenger names, and ask specifically for compensation under Regulation 261/2004.

On your own

It costs nothing, but you handle all the correspondence. If FlyOne refuses or goes quiet, you can complain to the national enforcement body of the country where the flight departed (the CAA for flights from the UK) or go to court, at your own cost and pace.

With DelayFlight24

Fill in the form in 2 minutes and sign online. We handle the claim, the formal demand and, if needed, court action with our own lawyers. You only pay if you get compensation: 25% + VAT. Legal costs are ours, even if the case is lost.

If FlyOne has already turned you down

Refused or ignored? Pass the claim to us: if FlyOne is wrong, we send a formal demand.

Documents to have ready

  • FlyOne booking or boarding passA photo or the PDF from your email is fine.
  • Passport or IDFor each passenger, children included.
  • Messages from FlyOneEmails and texts about the delay, cancellation or time change, plus receipts for expenses.

How long do you have to claim from FlyOne?

The Regulation sets no deadline: time limits come from the law of the country where you bring the claim, as the EU Court of Justice confirmed (case C-139/11),. Was your FlyOne flight months or even years ago? You may still be in time: enter the date and we'll tell you.

How long it takes to get your FlyOne compensation

If FlyOne accepts the claim, payment usually arrives within a few weeks. If it refuses, a formal demand and sometimes court action are needed, which adds a few months. Once FlyOne pays, we transfer your share by bank transfer.

Lost or damaged luggage on FlyOne

Baggage is not part of delay and cancellation compensation: it falls under the Montreal Convention. If your suitcase does not turn up in Chișinău or comes back damaged, fill in a Property Irregularity Report (PIR) at the airport, then send FlyOne a written claim within 7 days for damage or within 21 days of delivery for delayed bags.

FlyOne contact details and flight status

Head office
FlyOne (Fly One), Chișinău, Republic of Moldova
Claims
"Get Support" section of flyone.eu
Flight status
flyone.eu and the airport departures board
Your booking
My FLYONE account on the official website
No upfront fees, no risk. You only pay if FlyOne pays out, and legal costs are on us even if the case is lost. Check your FlyOne flight.

What if FlyOne does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

FlyOne compensation: frequently asked questions

How much compensation does FlyOne pay for a delayed or cancelled flight?
On flights covered by EU261, FlyOne owes €250 per passenger up to 1,500 km, such as Verona–Chișinău or Rome–Chișinău, and €400 for 1,500 to 3,500 km, such as Paris–Chișinău. You need to arrive at least 3 hours late, or be told of the cancellation less than 14 days ahead, with no extraordinary circumstances.
Is FlyOne an EU airline?
The main company is Moldovan, based in Chișinău, so under the Regulation it is a non-EU carrier. The exception is FlyOne Airlines, which is licensed in Romania: the rules for EU airlines apply to the flights it operates.
Can I claim for my FlyOne flight from London Luton to Chișinău?
Flights departing the UK are covered by UK261, which applies to every airline. If you arrived 3 hours or more late or your flight was cancelled at short notice, you may be owed £350 per person on this route. Enter your flight details and we will check.
Is my return flight from Chișinău covered?
Not if the Moldovan company operated it: non-EU airlines are only covered on flights departing the EU, even when outbound and return are on one booking. If the flight was operated by FlyOne Airlines, the Romanian carrier, it is covered. We check the operator for you.
FlyOne refunded my cancelled flight. Can I still claim compensation?
Yes, if the flight departed the EU and you were told less than 14 days before. A refund gives you the ticket price back; compensation of €250 to €600 is a separate payment for the disruption, and you can receive both.
FlyOne changed my flight time. Am I entitled to anything?
If the flight was brought forward or pushed back significantly shortly before departure, the EU Court of Justice may treat it as a cancellation. You are then entitled to a refund or new flight and, with less than 14 days' notice, possibly compensation too.
Does a strike entitle me to FlyOne compensation?
It depends who is striking. A strike by FlyOne's own pilots or cabin crew is usually not extraordinary, so compensation is due (case C-28/20). A strike by air traffic controllers or airport staff is, although you keep your right to care and to a refund or rerouting.
FlyOne rejected my claim. Can I still get compensation?
Yes. We review the reason given, check which company operated the flight and, if the refusal is not justified, send a formal demand and, where needed, take FlyOne to court with our own lawyers.
How long do I have to claim from FlyOne?
EU261 does not set a deadline: it depends on the law of the country where the claim is brought, as the EU Court of Justice confirmed in case C-139/11. Older flights are often still claimable, so enter the date and we will tell you.
What does DelayFlight24 charge for a FlyOne claim?
Nothing upfront. If FlyOne pays, we keep 25% + VAT: from €250 you receive €173.75, and from €400 you receive €278. Legal costs are ours even if a court case is lost, and if we recover nothing, you pay nothing.

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FlyOne flight delayed or cancelled?

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