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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Scandinavian AirlinesDelay · Cancellation · Overbooking

Scandinavian Airlines compensation: up to €600 per passenger

Scandinavian Airlines flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Scandinavian Airlines pays: out of €400 you receive €278.
  • All the way to courtIf Scandinavian Airlines does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,774 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Scandinavian Airlines owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Scandinavian Airlines pays, you keep €173.75 out of €250 or €278 out of €400.

Scandinavian Airlines claims in numbers

Figures from the Scandinavian Airlines claims we have handled for our customers, updated daily.

33Scandinavian Airlines passengers have trusted us
71%of claims concern delayed flights
29%concern cancelled flights
0%concern overbooking and denied boarding

Scandinavian Airlines routes with the most claims

Scandinavian Airlines routes with the most claims
RoutekmOwed
NewarkStockholm6,314600 €Check
BodøÅrø603250 €Check
TrondheimOslo363250 €Check
OsloLondon1,206250 €Check
CopenhagenGazipaşa2,613400 €Check
HyderabadStockholm6,728600 €Check
StockholmNewark6,314600 €Check
HamburgTokyo8,996600 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

SAS compensation: when Scandinavian Airlines owes you money

Scandinavian Airlines, known everywhere as SAS, is the shared flag carrier of Denmark, Norway and Sweden. If your SAS flight landed 3 hours or more late, was cancelled at short notice or you were bumped from it, you could be owed €250, €400 or €600 per passenger.

SAS is headquartered in Solna, just outside Stockholm: as a European airline, it falls under Regulation (EC) 261/2004 for flights leaving the EU, Norway or Iceland and for flights into Scandinavia from outside the EU.

Late arrival

You reach your final destination at least 3 hours after the scheduled arrival time.

3+ hours at arrival

Cancelled flight

SAS told you less than 14 days before departure and the replacement flight falls outside the legal time limits.

Under 14 days' notice

Bumped

The flight was full and you were refused boarding despite a valid ticket and arriving on time.

Owed straight away

No compensation

Genuinely extraordinary events, such as severe weather or air traffic control strikes, which SAS must prove.

Extraordinary circumstances

Two minutes is all it takes: check your SAS flight.

How much SAS pays: real routes and amounts

Your fare makes no difference: the cheapest SAS fare earns the same as a fully flexible ticket. Only the distance to your final destination counts. These are routes our customers have claimed for.

SAS route Distance Compensation
Trondheim–Oslo about 360 km €250
Bodø–Molde about 600 km €250
Oslo–London about 1,200 km €250
Copenhagen–Gazipaşa about 2,600 km €400
Newark–Stockholm about 6,300 km €600
Hyderabad–Stockholm (one stop) about 6,700 km €600

The amount applies to each passenger on the booking. A couple travelling with one child on a Newark–Stockholm flight that arrived 4 hours late could claim €1,800 between them, because children with their own seat are entitled to the full amount too.

SAS flight delayed: what to do at the airport

Around 7 in 10 SAS claims we handle are about delays. The delay is measured when the doors open at your destination. While you wait:

  1. Ask the SAS desk why you are delayed and note the answer.
  2. Keep your boarding pass from the SAS app or your phone wallet, including those for connecting flights.
  3. Screenshot every SAS notification: the first reason given is useful if the explanation changes later.
  4. Hold on to receipts for food, taxis and hotels: SAS has a separate claim form for extra expenses.
  5. Don't swap your claim for EuroBonus points or a voucher before you know what you are owed in cash.

Meals, drinks and hotels while you wait

Even with no compensation due, SAS must look after you past a threshold set by distance.

Flight distance Care after
Up to 1,500 km 2 hours
1,500 to 3,500 km 3 hours
Over 3,500 km 4 hours
Delay of 5 hours or more You can abandon the trip and get your fare back

Missed connection in Copenhagen, Oslo or Stockholm

If your journey was on a single booking with a change at an SAS hub, what counts is the delay at your final destination and the total distance flown. More detail on our page about SAS delay compensation.

Does your Scandinavian Airlines flight qualify?Check in 2 minutes, with no obligation.
Check your flight

SAS flight cancelled: refund and compensation

Accepting the rebooking or the refund SAS offers does not cancel your right to compensation. They are two separate entitlements.

Refund or rebooking

Always owed when SAS cancels: you choose between your money back and another SAS or partner flight.

Compensation of €250 to €600

Paid on top if you were told less than 14 days before departure and there were no extraordinary circumstances.

When SAS told you Compensation
14 days or more before Not due; you keep the right to a refund or rebooking
7 to 13 days before Due, unless the new flight leaves no more than 2 hours earlier and lands less than 4 hours later
Under 7 days before Due, unless the new flight leaves no more than 1 hour earlier and lands less than 2 hours later

Schedule change. A big change to your departure time announced close to the flight date can count as a cancellation. Read our guide to SAS cancellation compensation or check your flight.

SAS overbooking and denied boarding

Denied boarding is rare among the SAS cases we handle, but it does happen. If you are kept off the plane against your will, compensation is due immediately, along with a new flight or a refund. Find out more about SAS overbooking and denied boarding.

SAS strikes: what the 2022 pilots' walkout means for you

In July 2022 around a thousand SAS pilots went on strike for 15 days. A strike by an airline's own staff is not an extraordinary circumstance: the EU Court of Justice treats it as part of running an airline (case C-28/20). Strikes by air traffic controllers or airport workers are different and do not lead to compensation.

SAS rejected your claim? The usual reasons

SAS rejections tend to follow familiar patterns:

Usually payable
"Unexpected technical fault"

Faults found during routine maintenance are part of the airline's normal business risk, unless they are hidden manufacturing defects flagged by the manufacturer.

EU Court of Justice, case C-549/07
It depends
"Industrial action"

If SAS pilots or cabin crew walked out, you are normally owed compensation. If the strike was outside the airline, you are not.

EU Court of Justice, case C-28/20
Usually payable
"Crew shortage"

Rostering pilots and cabin crew, including standby staff, is the airline's job. A lack of crew does not excuse it.

Often not payable
"Snow, ice or de-icing"

A real issue in a Nordic winter, but it has to have affected your specific flight. We check weather records and airport movements before accepting it.

Already had a no from SAS? It isn't final. If the reason doesn't stand up, we follow up with a formal demand and, if needed, court action. Check your SAS flight.

Part of the SK-coded European network is flown by SAS Connect, SAS Link or partner airlines on wet lease; the operator is shown on your booking. Your rights are the same and you only need to select SAS on our form.

SAS flights to and from the US, Asia and the UK

As a European airline, SAS is responsible for flights into Scandinavia from outside the EU as well. Transatlantic routes such as Newark–Stockholm, Asian routes and services to London are covered in both directions, as are domestic Norwegian flights. Since September 2024 SAS has been a member of SkyTeam: if a leg sold by SAS was flown by another alliance airline, we work out who the claim goes to.

For flights departing the UK, UK261 also applies, with amounts in pounds. We'll tell you which rules work best for your case.

Claiming from SAS: on your own or with DelayFlight24

flysas.com has a dedicated EU261 compensation form, separate from the refund and expenses forms; you need your 6-character booking reference.

On your own

It's free, but you deal with SAS, its forms and any rejection yourself. If that fails, you have to go to the national enforcement body of the country where the flight departed (the CAA in the UK) or to court.

With DelayFlight24

You sign our mandate online in minutes. We handle the claim, the formal demand and court action with our own lawyers. If you win we keep 25% + VAT; if not, you pay nothing and the legal costs stay with us even if the case is lost.

SAS has already said no

Send us SAS's reply: if the reason doesn't hold, we restart with a formal demand.

What to have ready

  • SAS booking referenceIn your confirmation email or the SAS app.
  • ID for every passengerChildren with their own seat included.
  • Messages and receiptsDelay or cancellation notices and receipts for expenses.

Time limits for an SAS claim

The Regulation sets no deadline of its own: national law decides, depending on the country where you bring the claim, as the EU Court of Justice confirmed in case C-139/11. Even a flight hit by the 2022 pilots' strike may still be claimable: enter the date and we'll check.

How long SAS takes to pay

If SAS accepts the claim after our request, payment usually arrives within a few weeks. If we need a formal demand or court action, it can take a few months. As soon as SAS pays, we transfer your share: for example €173.75 out of €250, €278 out of €400 or €417 out of €600.

Lost or damaged bags on SAS

Luggage falls under the Montreal Convention, not Regulation 261. Fill in a Property Irregularity Report (PIR) at the baggage desk before leaving arrivals, then write to SAS within 7 days for damage and within 21 days of delivery for a delayed bag.

SAS contact details and flight status

Head office
Scandinavian Airlines (SAS), Solna, Stockholm, Sweden
Claims
"EU261" form in the claims section of flysas.com
Flight status
SAS app or official website
No win, no fee. Nothing up front and no legal costs for you, even if the court rules against us. Check your SAS flight.

What if Scandinavian Airlines does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Scandinavian Airlines compensation: frequently asked questions

How much compensation does SAS pay for a delayed flight?
It depends on distance: €250 per passenger on short routes such as Trondheim–Oslo or Oslo–London, €400 between 1,500 and 3,500 km such as Copenhagen–Gazipaşa, and €600 on long-haul flights such as Newark–Stockholm. You need to arrive at least 3 hours late for a reason that is not an extraordinary circumstance.
Does EU261 apply to SAS flights from the United States?
Yes. SAS is based in Sweden, so it is a European airline and the Regulation covers its flights into Scandinavia from outside the EU, for example from Newark, as well as its flights departing the EU, Norway or Iceland.
My flight was operated by SAS Connect or SAS Link. Can I still claim?
Yes, your rights are exactly the same. The claim goes to the airline that actually operated the flight, shown on your booking. On our form you simply choose SAS.
Can I claim for flights cancelled during the 2022 SAS pilots' strike?
Normally yes. Under case C-28/20 of the EU Court of Justice, a strike by an airline's own staff is not an extraordinary circumstance. Enter your flight date and we'll check whether you are still within the time limit.
SAS refunded my ticket. Can I get compensation as well?
Yes. A refund gives back what you paid; compensation is for the disruption. If you were told about the cancellation less than 14 days before departure and there were no extraordinary circumstances, you can receive both.
I missed my connection in Copenhagen because of an SAS delay. What am I owed?
If all legs were on one booking and you reached your final destination 3 or more hours late, compensation is based on the total distance of your journey. With separate tickets, each flight is assessed on its own.
SAS offered me EuroBonus points or a voucher. Should I accept?
Check what you are owed in cash first. Compensation must be paid in money; points or vouchers can only replace it if you agree in writing.
Does bad weather in Scandinavia always rule out compensation?
No. Snow and ice only count as extraordinary circumstances if they actually caused the delay or cancellation of your particular flight. We check weather and airport data before accepting a rejection from SAS.
How much does DelayFlight24 charge for an SAS claim?
Nothing up front. Only if you receive compensation do we keep 25% + VAT, so you get €173.75 out of €250, €278 out of €400 and €417 out of €600. Legal costs are on us even if the case is lost.

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