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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Germania Flug AGDelay · Cancellation · Overbooking

Germania Flug AG compensation: up to €600 per passenger

Germania Flug AG flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Germania Flug AG pays: out of €400 you receive €278.
  • All the way to courtIf Germania Flug AG does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,774 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Germania Flug AG owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Germania Flug AG pays, you keep €173.75 out of €250 or €278 out of €400.

Germania Flug AG compensation, now Chair Airlines: when you can claim

Germania Flug AG is a Swiss airline based at Zurich Airport that has flown under the name Chair Airlines since 11 June 2019: same company, new brand. It is still operating, running holiday flights from Zurich to Greece, the Balkans, Egypt and Morocco. As a Swiss carrier it is treated like a European one, so Regulation (EC) 261/2004 covers its flights leaving Switzerland or the EU and also those flying back in from outside.

Not the same airline. The German Germania Fluggesellschaft, which went bust in February 2019, was a separate company. Flew with it? Send us the details anyway: we accept claims against airlines that have closed.

Delay

You arrive 3 hours or more after the time on your Chair or Germania Flug ticket.

3 hours and over

Cancellation

The flight is scrapped and you hear about it less than 14 days before departure.

Under 14 days

Overbooking

You are left behind in Zurich or at your holiday airport against your will.

Due immediately

When it is not due

If the airline proves an extraordinary event, such as an air traffic control strike.

External causes

Check your Chair Airlines or Germania Flug flight for free.

How much Chair Airlines pays: €250 or €400

The figure depends on route distance only, never on the price of your package holiday.

Distance Routes from Zurich Amount
Up to 1,500 km Zurich–Pristina, Zurich–Tirana, Zurich–Skopje, Zurich–Palma de Mallorca €250
1,500 to 3,500 km Zurich–Heraklion, Zurich–Larnaca, Zurich–Marrakech, Zurich–Hurghada €400

The same amounts apply on the way home: a Hurghada–Zurich flight landing 4 hours late is worth €400 per person. A family of four would receive €1,600, as children with their own seat count like adults.

Delayed Chair Airlines flight: what to do

A late return from a beach holiday often means missed trains and lost workdays. Protect your claim like this.

  1. Keep your boarding pass and the tour operator's confirmation if you booked a package.
  2. Note when the doors open at your destination: that is the time that counts.
  3. Ask for the reason at the airline desk or from the rep at the airport.
  4. Save receipts for meals and taxis if nobody looks after you.
  5. Do not accept holiday vouchers instead of cash before you know what you are owed.

Care at the airport

Meals and drinks are owed depending on distance; if departure moves to the next day, a hotel and shuttle as well.

Distance Care due after
Up to 1,500 km, e.g. Zurich–Tirana 2 hours
1,500 to 3,500 km, e.g. Zurich–Hurghada 3 hours
Over 3,500 km 4 hours
Delay over 5 hours You can drop the trip and get the fare back

Missed connection in Zurich

On a single booking with a change, if you reach your final stop 3 hours or more late, the amount is based on the total distance; on separate tickets each flight stands alone. More on our Chair Airlines delayed flight page.

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Cancelled Chair Airlines flight

Refund or replacement flight

Get your money back or travel on another option.

€250 or €400 compensation

Added if the cancellation reached you less than 14 days ahead.

Notice Compensation
14 days or more No, just refund or another flight
7 to 13 days Yes, unless the alternative leaves no more than 2 hours early and lands less than 4 hours late
Under 7 days Yes, unless the alternative leaves no more than 1 hour early and lands less than 2 hours late

Charter flights and retiming. Holiday flight times shift often: a major change shortly before departure can count as a cancellation. Details on our cancelled Chair Airlines flight page.

Chair Airlines overbooking

If you are refused boarding in Zurich or at your resort airport because seats ran out, compensation is due straight away, together with rerouting or a refund. It is not due if your travel documents are invalid. Read our guide to Chair Airlines overbooking.

Strikes and Chair Airlines flights

A strike by the airline's own pilots or crew does not let it off the hook: the EU Court of Justice treats it as part of normal business (C-28/20). Air traffic controllers striking, for example in Greece or in French airspace on the way south, is another matter: only care and a refund remain.

Chair Airlines turned you down? Reading the refusal

Usually payable
"Aircraft fault"

With only a handful of Airbus jets, one fault can wreck a whole day's schedule, but it remains an ordinary operating risk.

EU Court of Justice, C-549/07
It depends
"Earlier rotation running late"

Delay built up on the flights before yours is not enough: an extraordinary event must lie at the root.

Often not payable
"Strong winds or thunderstorms"

These only count if they really hit your flight at that time.

Has Chair Airlines already said no? We analyse the reply and, if it falls short, move on to a formal demand and legal action. Check the flight.

Return flights from Kosovo, Albania, Egypt and Morocco are covered

Because Chair Airlines is a Swiss carrier, the Regulation also applies to its flights landing in Zurich from outside the EU. Covered in both directions:

  • Pristina–Zurich and other Kosovo flights
  • Tirana–Zurich and other Albania routes
  • Skopje and Ohrid in North Macedonia
  • Hurghada, Marsa Alam and Marrakech

How to claim: on your own or with us

On your own

You write to the airline and chase every reply. If it will not pay, you can contact the national enforcement body of the country where the flight departed, which for Switzerland is the Federal Office of Civil Aviation, or go to court.

With DelayFlight24

Fill in the form online; we handle the claim, formal demand and legal action with our own lawyers. You only pay if you get paid: 25% + VAT. Legal costs are ours even if the case is lost.

Already received a no?

Just forward us the reply and we will assess it.

Documents

  • Ticket or package voucherWith flight number and times.
  • IDFor every passenger.
  • MessagesTexts, tour operator emails, receipts.

Time limits

There is no EU-wide deadline: national law where you bring the claim decides (C-139/11). Even flights operated as Germania Flug before 2019 may still be claimable: check the date.

How quickly compensation arrives

If the airline accepts, a few weeks is typical; with a formal demand or court case, allow several months. We pay your share as soon as we receive it: €173.75 out of €250, €278 out of €400.

Lost luggage with Chair Airlines

The Montreal Convention applies here. Fill in a PIR before leaving the airport, then write to the airline within 7 days for a damaged bag or within 21 days of delivery for a delayed one.

Chair Airlines contact details

Head office
Chair Airlines AG (formerly Germania Flug AG), Glattbrugg, Switzerland
Complaints
Customer service section of chair.ch
Flight status
Official Chair Airlines website
Nothing upfront. If we recover nothing, you pay nothing. Check your flight.

What if Germania Flug AG does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Germania Flug AG compensation: frequently asked questions

Does Germania Flug AG still exist?
Yes, under another name: since 11 June 2019 the Swiss airline Germania Flug AG has been called Chair Airlines and still flies from Zurich. For a flight under either name, the claim goes to Chair Airlines.
Is Germania Flug AG the same as the German Germania that collapsed in 2019?
No. The German Germania Fluggesellschaft, which went bust in February 2019, was a separate company. Germania Flug AG, based in Switzerland, kept operating and is now Chair Airlines. We still accept claims against airlines that have closed.
Does EU261 apply to a Swiss airline?
Yes. Under the air transport agreement between Switzerland and the EU, Chair Airlines is treated as a European carrier: flights leaving Switzerland or the EU are covered, and so are flights arriving there from other countries.
How much is a delayed Zurich–Hurghada flight worth?
€400 per passenger if you arrive at least 3 hours late, because the route is between 1,500 and 3,500 km. With DelayFlight24 you keep €278 after our 25% + VAT fee.
Is my Pristina–Zurich return flight covered?
Yes. Even though it departs from Kosovo, it is operated by a Swiss carrier and lands in Switzerland, so the Regulation applies: €250 per passenger for this distance, €173.75 net with us.
I booked a package holiday with Chair Airlines flights. Can I claim?
Yes. Compensation for delay, cancellation or overbooking is owed by the airline that operated the flight, even if you bought the trip through a tour operator.
The airline blamed a technical fault. Can I still get something?
Usually yes. The EU Court of Justice ruled in case C-549/07 that faults arising in normal operations are not extraordinary circumstances. We review the reply and, if needed, take it further with our lawyers.
What does DelayFlight24 charge for a Chair Airlines or Germania Flug claim?
Nothing upfront. If we win compensation we keep 25% + VAT; otherwise you pay nothing. Legal costs are on us even if the case is lost.

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