Norwegian compensation: up to €600 per passenger

Norwegian compensation: when a DY flight owes you up to €600

Norwegian is the Scandinavian low-cost airline flying from Oslo, Stockholm, Copenhagen and Helsinki across Europe. We have handled claims for more than 30 Norwegian passengers, on routes such as Copenhagen–Amsterdam, Dublin–Copenhagen and Stockholm–Tenerife. If your Norwegian flight reached its destination 3 hours late or more, was cancelled at short notice, or you were bumped because it was overbooked, you may be owed €250, €400 or €600 per passenger.

Norway sits outside the EU but inside the European Economic Area, so it applies Regulation (EC) 261/2004. Norwegian Air Shuttle ASA therefore counts as a European carrier: you are covered on flights leaving the EU, Norway, Iceland or Switzerland, and on Norwegian flights landing in Europe from a non-EU country.

Not sure where your flight stands? Check your Norwegian flight: enter the airports and date and we'll tell you in two minutes.

How much Norwegian pays per passenger

What you paid for the ticket makes no difference: a sale LowFare seat earns the same as a Flex fare. Only the distance to your final destination matters.

A common mix-up concerns the Canaries: Stockholm–Tenerife is well over 4,000 km, yet it is a flight within the EU, so the cap is €400. Each passenger claims separately, including children with their own seat: a family of four on a Dublin–Copenhagen flight that landed four hours late is owed €1,000 in total. Add your travel companions to the same form and we file them together.

Delayed Norwegian flight: what to do at the airport

Two in three of the Norwegian claims we see start with a delay. On northern routes such as Oslo–Bodø, a long de-icing queue or a late inbound aircraft can push the whole day's rotation back. While you wait:

1. Keep your boarding pass from the Norwegian app or your phone wallet.
2. Screenshot every update Norwegian sends, especially any reason given for the delay.
3. Ask the Norwegian desk for meal vouchers; if none are offered, keep your receipts.
4. Note the time the doors open on arrival, not just the touchdown time.
5. Turn down CashPoints or vouchers offered instead of cash until you know what you're entitled to.

Care Norwegian owes you while you wait

Meals, drinks and, for overnight delays, a hotel and transfer are owed even when the cause is snow or a third-party strike.

Missed connection in Oslo or Copenhagen

Plenty of travellers reach Tromsø or Bergen by changing in Oslo. On a single Norwegian booking, what counts is your arrival at the final destination: 3 hours late or more and compensation is based on the full journey. Two separate tickets are treated as two separate flights. More on our page about the delayed Norwegian flight.

Cancelled Norwegian flight: refund and compensation

Norwegian normally emails a rebooking or a refund offer. Taking either one does not cancel your right to compensation.

Retimed flight. If Norwegian moved your departure by several hours shortly before travel, the change can count as a cancellation. Read more about the cancelled Norwegian flight.

Norwegian overbooking and denied boarding

More than one in ten Norwegian claims we handle involves a passenger left at the gate. If you were on time and your documents were in order, compensation is due with no excuses, together with a new flight or a refund. It isn't owed if boarding was refused because of an expired passport or a closed gate. See our guide to Norwegian overbooking.

Norwegian strikes: whose strike was it?

Norwegian has faced walkouts by its own pilots in Scandinavia in past years. When the airline's own crew strike, the EU Court of Justice treats it as part of the carrier's normal business, so compensation is usually payable (case C-28/20). A French air traffic control strike on the way to Spain is another matter: it is an extraordinary circumstance, though care and a refund still apply.

Norwegian rejected your claim? The usual reasons

Norwegian's refusals tend to reuse the same handful of explanations:

Norwegian Air Sweden and Widerøe: who flew you?

Flights sold under the DY code are operated by Norwegian Air Shuttle or by its subsidiary Norwegian Air Sweden, which holds a Swedish operating licence. Your rights are exactly the same. Since 2024 the group has also owned Widerøe, the Norwegian regional airline, which still flies under its own name and WF code: claims for a Widerøe flight go to Widerøe.

Arriving in Europe from outside the EU with Norwegian

As an EEA airline, Norwegian also owes compensation on flights that start outside Europe and land in the EU or Norway. That includes the transatlantic flights it ran until January 2021, as long as you are still within the time limit.

How to claim from Norwegian

Norwegian takes compensation and expense claims through an online form on norwegian.com. You can file it yourself or leave it to us.

If Norwegian has already turned you down

A first refusal is not final. We check the stated reason against flight records and, where it falls short, send Norwegian a formal demand.

What you'll need

• Norwegian booking referenceIn your confirmation email or the app.
• Passport or IDFor every passenger, children included.
• Proof of the disruptionDelay or cancellation messages, plus receipts for food, taxis or hotels.

Time limits

The Regulation sets no deadline of its own: national law where you bring the claim decides (EU Court of Justice, case C-139/11), so limits vary by country. Older trips to Norway are often still claimable: enter your flight date.

How long Norwegian takes to pay

If Norwegian accepts the claim, payment usually arrives within a few weeks. If it refuses and a formal demand or court action is needed, allow several months. We keep you updated by email and transfer your share as soon as the money comes in.

Lost or damaged luggage on Norwegian

Bags fall under the Montreal Convention, not the delay rules. File a Property Irregularity Report (PIR) at the baggage desk before leaving the airport, then write to Norwegian within 7 days for damage or within 21 days of delivery for a delayed bag.

Norwegian contacts and flight status

Head office

Norwegian Air Shuttle ASA, Fornebu (Bærum), near Oslo, Norway

Claims

Online delay and cancellation form on norwegian.com

Flight status

Norwegian app or norwegian.com