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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
GolDelay · Cancellation · Overbooking

Gol compensation: up to €600 per passenger

Gol flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Gol pays: out of €400 you receive €278.
  • All the way to courtIf Gol does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,679 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Gol owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Gol pays, you keep €173.75 out of €250 or €278 out of €400.

Gol claims in numbers

Figures from the Gol claims we have handled for our customers, updated daily.

35Gol passengers have trusted us
75%of claims concern delayed flights
13%concern cancelled flights
13%concern overbooking and denied boarding

Gol routes with the most claims

Gol routes with the most claims
RoutekmOwed
São PauloJijoca de Jericoacoara2,378400 €Check
São PauloFoz Do Iguaçu846250 €Check
Foz Do IguaçuRio De Janeiro1,184250 €Check
BogotaSão Paulo4,339600 €Check
AsunciónSão Paulo1,137250 €Check
Santa CruzSão Paulo1,850400 €Check
Porto SeguroBuenos Aires2,817400 €Check
SalvadorAracaju255250 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

Gol compensation: when EU rules cover your trip

Gol Linhas Aéreas is one of Brazil's largest airlines. For years, travellers from Europe reached its network by connecting from an Air France, KLM or TAP flight; since September 2026 Gol has also flown its own aircraft between Rio de Janeiro and Lisbon. We have already handled claims for more than 30 Gol passengers, and each starts with one question: does EU law apply?

Gol is a Brazilian, non-EU carrier. Under Regulation (EC) 261/2004 it only owes compensation on flights departing from the EU, Iceland, Norway or Switzerland. A Lisbon–Rio flight operated by Gol is covered; the Rio–Lisbon return is not, and neither are Brazilian domestic flights or a Bogotá–São Paulo service. The big exception: on a single booking that started in Europe, what matters is arrival at your final destination, even if the disruption happened on the Brazilian connection.

Delayed flight

Journey started in Europe and you reached your final airport, such as Foz do Iguaçu, 3 hours or more late.

European departures only

Cancelled flight

Gol told you less than 14 days before departure that your flight from Europe would not operate.

Late notice

Overbooking

You were refused boarding at a European airport despite a valid ticket and arriving at the gate on time.

Due immediately

When it doesn't apply

Gol flights leaving from outside Europe, or events genuinely beyond the airline's control.

Outside EU scope

Unsure about your route? Enter your Gol flight and we will check it.

How much Gol pays: amounts on the trips we see

Between Europe and South America the distance is almost always over 3,500 km, so the figure is €600 per passenger, however cheap the fare was. This is where the Gol routes in our cases fall:

Journey Covered by the Regulation Amount
Paris–Foz do Iguaçu, connecting on one booking Yes, departs from the EU €600
Bilbao–Asunción, connecting on one booking Yes, departs from the EU €600
Lisbon–Rio de Janeiro, direct Gol flight Yes €600
Rio de Janeiro–Lisbon, Bogotá–São Paulo No, non-EU carrier departing outside Europe –
São Paulo–Jericoacoara, São Paulo–Foz do Iguaçu Only as a connection on a trip that began in Europe Based on the whole trip

Compensation is per person. A couple travelling with two children on a Paris–Foz do Iguaçu itinerary that landed 5 hours late is owed €2,400 in total, as children with their own seat receive the same as adults. On our form you add the flight once and then list your fellow passengers.

Delayed Gol flight: what to do between Europe and Brazil

Around 3 in 4 Gol claims we receive involve a delay. It is measured when the doors open at your final airport, not at the hub: missing a connection at Guarulhos can easily turn a one-hour delay into half a day. While you wait:

  1. Photograph every boarding pass, including the domestic Brazilian leg.
  2. Keep the Gol app notifications and emails giving the reason, even if they are in Portuguese.
  3. Ask the Gol desk for the cause and the new departure time, in writing if possible.
  4. Hold on to receipts for meals, taxis and hotels you paid for yourself.
  5. Don't accept Smiles miles or vouchers instead of cash before you know what you are owed.

Care Gol must provide while you wait

On covered flights, Gol must offer meals and refreshments and, if you can only fly the next day, a hotel and transfers.

Flight distance Care after
Up to 1,500 km 2 hours
1,500 to 3,500 km 3 hours
Over 3,500 km 4 hours
Delay of 5 hours or more You may cancel the trip and get a refund

Missed connection in Brazil

With one booking and an arrival 3 hours or more late, compensation is based on the full distance; with separate tickets, the Brazilian flight falls outside the rules. More on our page about a delayed Gol flight.

Does your Gol flight qualify?Check in 2 minutes, with no obligation.
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Cancelled Gol flight: refund and compensation

Refund or new flight

You choose between getting the fare back and an alternative flight to the same destination.

Compensation up to €600

Added on top when notice came less than 14 days ahead and the cause lay with Gol.

Notice given Compensation
14 days or more No, but refund or rerouting still apply
7 to 13 days Yes, unless the replacement leaves no more than 2 hours early and lands less than 4 hours late
Under 7 days Yes, unless the replacement leaves no more than 1 hour early and lands less than 2 hours late

New routes, shifting timetables. Gol's European services have only just started, so schedules may move. A big retiming announced shortly before departure can count as a cancellation. Full details on our cancelled Gol flight page.

Gol overbooking: denied boarding in Europe

More than 1 in 10 of the Gol claims we handle concerns denied boarding. If it happened in Lisbon or at another European airport on a Gol-operated flight, compensation is due straight away, alongside a new flight or a refund. If you were bumped in São Paulo or Rio, Brazilian rules apply instead. Read our guide to Gol overbooking and denied boarding.

Strikes and Gol flights

If a Gol flight from Lisbon is cancelled because the airline's own pilots or cabin crew walk out, compensation is normally payable: the EU Court of Justice treats this as part of an airline's ordinary business (case C-28/20). A walkout by air traffic controllers or airport staff is an extraordinary circumstance: no compensation, but care is still owed.

Gol rejected your claim? The usual replies

Usually payable
"We are a Brazilian airline"

The departure airport is what counts, not the airline's flag. If the trip took off in Europe, Gol must follow EU rules.

Usually payable
"Technical problem"

Faults and maintenance are part of normal operations, unless a hidden defect is reported by the manufacturer or authorities.

EU Court of Justice, case C-549/07
It depends
"The delay was on the domestic flight"

On one booking from Europe, final arrival counts. On separate tickets, it doesn't.

Often not payable
"Thunderstorm over São Paulo"

Only extraordinary if it really grounded that flight, which we check.

Has Gol already said no? Send us the reply: if the refusal doesn't stand up, we follow up with a formal demand and, if needed, court action. Check your Gol flight.

Gol in Europe: Lisbon, Paris and partner flights

Since 16 September 2026 Gol has linked Rio de Janeiro-Galeão and Lisbon with an Airbus A330 leased with crew from Wamos Air, and it has announced a route to Paris-Charles de Gaulle. Many trips sold by Gol, however, are flown by Air France or KLM. In practice:

  • Lisbon → Rio on a Gol flight: covered
  • Rio → Lisbon on a Gol flight: not covered
  • flights sold by Gol but operated by Air France or KLM: the claim goes to them, and as EU airlines they are covered on the return to Europe too
  • domestic flights in Brazil: covered only as a connection on a trip that began in Europe on the same booking

Gol belongs to Abra, the holding company that also controls Avianca. Its main hubs are São Paulo-Guarulhos, São Paulo-Congonhas, Brasília and Rio-Galeão.

How to claim from Gol: on your own or with us

Gol handles complaints through the help section of voegol.com.br, which is designed mainly for Brazilian customers.

On your own

It's free, but you write to Gol, often in Portuguese or English, explain why the Regulation applies and deal with any refusal. After that, your options are the national enforcement body of the country where the flight departed or the civil courts.

With DelayFlight24

Two minutes and an online signature. We handle the claim, the formal demand and court action with our own lawyers. You pay only if you win: 25% + VAT. Legal costs are ours, even if the case is lost.

If Gol has already turned you down

You can still pass the case to us after a first refusal: where it is unfounded, we start with a formal letter before action.

Documents to have ready

  • Full bookingEvery leg, including those flown by partners.
  • Passport or IDFor each passenger, children included.
  • Messages from GolDelay or cancellation notices and receipts.

Time limit for a Gol claim

The Regulation sets no deadline: the law of the country where you bring the claim decides, as the EU Court of Justice confirmed (case C-139/11). Was your Brazil trip a while ago? Enter the date and we will tell you whether you are still in time.

How long Gol compensation takes

If Gol accepts the claim, payment usually arrives within a few weeks. If a formal demand or court case is needed, allow a few months. Once the money reaches us, we transfer your share to your bank account.

Lost or damaged luggage with Gol

Baggage is governed by the Montreal Convention, which Brazil has also ratified. File a Property Irregularity Report (PIR) at the arrival airport and send your claim to Gol within 7 days for damage and within 21 days of delivery for delayed bags.

Gol contact details and flight status

Airline
GOL Linhas Aéreas, main offices in São Paulo, Brazil
Complaints
Help section of voegol.com.br
Loyalty scheme
Smiles
Flight status
Gol app or official website
Nothing to pay unless you're paid. We cover the legal costs, even if a case is lost. Check your Gol flight.

What if Gol does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Gol compensation: frequently asked questions

Does EU Regulation 261/2004 apply to Gol flights?
Only partly. Gol is a Brazilian airline, so it owes EU compensation only on flights departing from an airport in the EU, Iceland, Norway or Switzerland, such as Lisbon to Rio de Janeiro. Gol flights leaving Brazil or any other non-EU country are not covered.
How much does Gol pay for a delayed flight from Europe to Brazil?
€600 per passenger, because the distance is over 3,500 km. It is due if you reach your final destination 3 hours or more late and the cause was not an extraordinary circumstance.
My Gol flight from Rio to Lisbon landed 6 hours late. Can I claim?
Not under the EU Regulation: the flight left Brazil and was operated by a non-EU airline. You can still ask Gol for the care and refund rights provided by Brazilian rules.
I flew Paris to São Paulo with Air France and then connected to Gol. What if I miss the connection?
If both flights were on the same booking and you reached your final destination 3 hours or more late, compensation is based on the total distance, even if the problem occurred on the Brazilian leg. With separate tickets, the domestic flight is not covered.
My flight was sold by Gol but operated by KLM. Who do I claim from?
From the airline that operated the flight, in this case KLM. As a European carrier, KLM is also liable on return flights from Brazil to Europe. Just enter the flight number on our form and we take care of the rest.
Gol offered me Smiles miles instead of compensation. Should I accept?
You don't have to. Compensation under the Regulation must be paid in money unless you agree in writing to something else. Check what you are owed before accepting miles or vouchers.
Does a strike by Gol staff entitle me to compensation?
On covered flights, usually yes: the EU Court of Justice does not treat a strike by the airline's own employees as an extraordinary circumstance. Strikes by air traffic controllers or airport staff are different.
Gol rejected my claim saying it is a Brazilian airline. Is that right?
It depends on where the flight departed. If your journey began in Europe, the airline's nationality is irrelevant and the refusal does not stand. Send us Gol's reply and we will review it free of charge.
What does DelayFlight24 charge for a Gol claim?
Nothing upfront. If we recover the compensation, we keep 25% + VAT: you receive €417 out of €600, €278 out of €400 and €173.75 out of €250. Legal costs are on us, even if the case is lost.

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