Azur Air Ukraine Compensation 2026

Azur Air Ukraine compensation: up to €600 per passenger

Azur Air Ukraine flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

Up to €600 per passenger

Check in just 2 minutes

Nothing upfront: you only pay if you get compensation

Legal assistance specialised in air travel

DelayFlight24 applies European Regulation EC 261/2004

In short

Delay: if you arrive 3 hours or more late, Azur Air Ukraine owes €250 to €600 per person, depending on the distance.

Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.

Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.

With DelayFlight24 you pay nothing upfront: if Azur Air Ukraine pays, you keep €173.75 out of €250 or €278 out of €400.

Azur Air Ukraine compensation: the airline now flies as Skyline Express

You will not find Azur Air Ukraine on a departures board any more. The Ukrainian charter airline, founded in 2008 as UTair-Ukraine and owned by the Anex tourism group, has traded as Skyline Express since 2023. With Ukrainian airspace closed since February 2022 it no longer flies from Kyiv-Boryspil. Instead it operates package-holiday flights from Polish airports such as Warsaw, Katowice, Poznań and Rzeszów to Egypt, Turkey, Greece and Bulgaria. We still take on claims for older Azur Air Ukraine flights.

Because the carrier is Ukrainian, and therefore non-EU, Regulation (EC) 261/2004 only applies to flights departing from an airport in the EU, the European Economic Area or Switzerland. That is exactly why today's flights out of Poland are fully covered.

Delay from Poland

A charter that took off from Poland or another EU country and landed at least 3 hours late.

3 hours on arrival

Cancellation

A flight from the EU scrapped with under 14 days' notice.

Under 14 days

Denied boarding

Seat sold twice and you were left behind on a departure from the EU.

Immediate

Not covered

Return flights from Egypt or Turkey, old flights from Kyiv and genuine extraordinary circumstances.

Non-EU departure

Flown with Skyline Express or Azur Air Ukraine? Check your flight now.

How much Skyline Express (formerly Azur Air Ukraine) pays

A cheap package or an expensive one makes no difference: the amount depends only on the distance to your destination.

Distance	Type of flight	Amount
Up to 1,500 km	Poland to Bulgaria's Black Sea coast	€250
1,500 to 3,500 km	Poland to Turkish and Egyptian resorts	€400
Over 3,500 km	Poland to the Caribbean	€600

Every traveller receives the full amount, children with their own seat included, so a family of four on a delayed flight to the Turkish coast could be owed €1,600.

Delayed charter: your rights and what to keep

Night departures and delays of several hours are common on holiday charters. Keep the tour operator voucher, your boarding pass and any messages with new times. After 2, 3 or 4 hours (depending on distance) the airline must offer meals and, if needed, a hotel; beyond 5 hours you may decide not to fly and get your money back. For a single booking with a connection, the delay counts at the final destination. More on our page about the delayed Azur Air Ukraine flight.

Does your Azur Air Ukraine flight qualify?Check in 2 minutes, with no obligation.

Check your flight

Azur Air Ukraine flight cancelled

A refund or alternative flight is always due; compensation on top only if the flight left the EU and you had under 14 days' notice. The sudden closure of Ukrainian airspace in February 2022 was an extraordinary circumstance: for those flights from Kyiv you can claim a refund, not compensation. See also our page on the cancelled Azur Air Ukraine flight.

Overbooking on Skyline Express

If you were turned away from a flight out of Warsaw or Katowice despite having everything in order, compensation is due straight away. Full guide to Azur Air Ukraine overbooking.

Crew strikes and air traffic control strikes

A strike by the airline's own pilots or cabin crew normally does not let it off (case C-28/20); one by Polish or Greek air traffic controllers does.

Skyline Express said no: is it justified?

Usually owed

"Aircraft fault"

A technical fault is part of ordinary fleet management and is not enough on its own.

EU Court of Justice, case C-549/07

Usually owed

"The flight was sold by your tour operator"

A package does not change who pays: compensation is owed by the airline that operated the flight.

Had a refusal? Send it to us and we will review it. Check your flight.

Not the same airline as Azur Air

Despite the similar name, Azur Air Ukraine should not be confused with the Russian airline Azur Air: the rebrand to Skyline Express was partly meant to set the two apart.

How to make a claim

You can write to the airline or your tour operator yourself and, if that fails, go to the national enforcement body of the country where the flight departed, which for Poland is the Polish civil aviation authority, or to court. Or you hand the case to us: sign online, nothing up front, 25% + VAT only if we win (you keep €173.75 out of €250), and legal costs on us even if the case is lost. You need your voucher or boarding pass and ID for each passenger. Time limits follow national law (case C-139/11): enter the date and check.

Payment times

If the airline accepts, a few weeks is usually enough; a formal demand or court action adds a few months.

Luggage and contacts

Bags are covered by the Montreal Convention: fill in a PIR before leaving the airport, then complain within 7 days for damage and within 21 days for delay.

Head office: Skyline Express (formerly Azur Air Ukraine), Kyiv, Ukraine
Complaints: Through the tour operator that sold your package or the airline's official channels

If we recover nothing, you pay nothing. Check your Skyline Express flight.

What if Azur Air Ukraine does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.

Legal costs are on usYou pay nothing for the court case, even if we lose.

All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Azur Air Ukraine compensation: frequently asked questions

Does Azur Air Ukraine still fly?

Yes, under a different name: since 2023 it has been called Skyline Express. With Ukrainian airspace closed, it runs tour operator charters from Polish airports such as Warsaw, Katowice, Poznań and Rzeszów.

Are Skyline Express flights from Poland covered by Regulation 261/2004?

Yes. Even though the airline is Ukrainian and therefore non-EU, the Regulation covers every flight departing from an EU airport. Arriving 3 hours or more late can mean €250, €400 or €600 depending on distance.

Is my return flight from Egypt to Poland covered?

No. For a non-EU airline, flights departing from countries outside the Union, such as Egypt, Turkey or the Dominican Republic, are not covered. Returns from Greece or Bulgaria, on the other hand, leave the EU and are covered.

My Azur Air Ukraine flight from Kyiv was cancelled in February 2022. Can I claim compensation?

The flight departed from Ukraine, outside the EU, so the European Regulation does not apply, and the airspace closure was an extraordinary circumstance anyway. You can still ask for a refund of the ticket or unused service.

I bought a package holiday. Who do I claim from?

Compensation for delay, cancellation or overbooking is owed by the airline that operated the flight, Skyline Express, not by the tour operator. Your voucher or boarding pass is enough.

Is Azur Air Ukraine the same as Azur Air?

No. Azur Air is a Russian airline; Azur Air Ukraine is Ukrainian and has been called Skyline Express since 2023. Pick the right airline on our form.

How long do I have to claim?

The Regulation sets no deadline; the rules of the country where you claim apply. Enter your flight date and we will tell you if you are still in time.

What does DelayFlight24 charge?

Nothing up front. If we win we keep 25% + VAT: you receive €173.75 out of €250 and €278 out of €400. Legal costs are on us even if the case is lost.

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