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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Fly EgyptDelay · Cancellation · Overbooking

Fly Egypt compensation: up to €600 per passenger

Fly Egypt flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Fly Egypt pays: out of €400 you receive €278.
  • All the way to courtIf Fly Egypt does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,774 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Fly Egypt owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Fly Egypt pays, you keep €173.75 out of €250 or €278 out of €400.

Fly Egypt claims in numbers

Figures from the Fly Egypt claims we have handled for our customers, updated daily.

330Fly Egypt passengers have trusted us
85%of claims concern delayed flights
14%concern cancelled flights
1%concern overbooking and denied boarding

Fly Egypt routes with the most claims

Fly Egypt routes with the most claims
RoutekmOwed
Lille/LesquinHurghada3,673600 €Check
NantesHurghada3,797600 €Check
NápoliSharm el-Sheikh2,329400 €Check
ParisLuxor3,679600 €Check
MadridLuxor3,729600 €Check
BudapestHurghada2,587400 €Check
LisbonHurghada4,169600 €Check
ParisHurghada3,615600 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

FlyEgypt compensation: your rights now the airline has stopped flying

FlyEgypt was the Cairo-based budget and charter airline that flew European holidaymakers to Sharm el-Sheikh, Hurghada and Luxor. On 21 October 2024 it halted all flights because of financial difficulties, and as far as published reports show it has not restarted. We have handled more than 180 claims for FlyEgypt flights, and over 8 in 10 involve a delay, often of many hours, on holiday flights to the Red Sea. If you flew with them before the shutdown, here is what the law says and what can still be done.

One point decides almost everything: FlyEgypt is a non-EU airline. Regulation (EC) 261/2004 bound it only on flights departing from an airport in the EU, Iceland, Norway or Switzerland. Flights home from Egypt to Europe are not covered by EU261.

Outbound delay

A flight from a European airport that landed in Egypt 3 hours or more late.

European departures only

Cancellation

A flight from Europe cancelled with under 14 days' notice, including those scrapped in October 2024.

Under 14 days' notice

Bumped from the flight

Boarding refused against your will on a flight leaving the EU.

Rare in our files

Not covered

Your return flight from Egypt, and genuinely extraordinary events such as sandstorms or airspace closures.

Return leg excluded

Unsure whether your leg counts? Enter your FlyEgypt route and we will tell you straight away.

FlyEgypt has ceased trading: what that means for you

After grounding its fleet, the airline said it intended to seek bankruptcy protection, and the Egyptian aviation authority reportedly wants its debts settled before any liquidation. The legal position is therefore unresolved, and any claim would be against an Egyptian company that no longer operates. Put simply, getting money out of FlyEgypt today is hard, and we cannot guarantee it. What we can do is tell you, case by case, whether a realistic route exists.

Often there is a better route: many Red Sea charter flights were sold as part of a package holiday. In that case the tour operator is responsible for services not provided and must protect you if a supplier goes bust. If you paid by card, also ask your bank whether you can dispute the charge for a flight that never took place.

How much EU261 provided for FlyEgypt flights

The figure depends only on the distance between the European departure airport and your Egyptian destination. Many routes exceed 3,500 km and fall into the top band.

Distance FlyEgypt routes in our files Amount
Up to 1,500 km Very few European routes to Egypt are this short €250
1,500 to 3,500 km Naples–Sharm el-Sheikh, Budapest–Hurghada €400
Over 3,500 km Paris–Luxor, Lille–Hurghada, Nantes–Hurghada, Madrid–Luxor €600

Every passenger has a separate claim, children with their own seat included: a family of four arriving 6 hours late on Paris–Luxor would have been owed €2,400.

Delayed FlyEgypt flight: building your claim

Delay was FlyEgypt's recurring problem. It ran a very small fleet of Boeing 737-800s, so a hitch on one flight easily spilled over onto the next. If your flight from Europe arrived 3 hours or more late before the shutdown:

  1. Find your boarding pass or tour operator voucher showing the FT flight number and date.
  2. Look for messages from your agent or tour operator about the delay; they are often the only written record.
  3. Pin down the arrival time in Egypt, even from your hotel transfer times.
  4. Gather receipts for food or a hotel paid for at the airport.
  5. Separate outbound and return: only the flight that left Europe falls under EU261.

Care at the airport

Distance Meals and drinks after
Up to 1,500 km 2 hours
1,500 to 3,500 km 3 hours
Over 3,500 km 4 hours
Delay of 5 hours or more Ticket refund if you did not travel

Connections

On a single booking starting in the EU, the final destination and the overall delay are what count. More on the FlyEgypt delayed flight page.

Does your Fly Egypt flight qualify?Check in 2 minutes, with no obligation.
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Cancelled FlyEgypt flight

Roughly 14 in 100 of our FlyEgypt files concern a cancellation, including those linked to the October 2024 shutdown.

Ticket refund

The price of the flight that did not operate, now best sought from the tour operator, bank or insurer.

Fixed compensation

€250 to €600 if the flight from Europe was cancelled with less than 14 days' notice.

Notice given Compensation
14 days or more No, only a refund or alternative flight
7 to 13 days Yes, unless the alternative left no more than 2 hours early and arrived under 4 hours late
Under 7 days Yes, unless the alternative left no more than 1 hour early and arrived under 2 hours late

Retimed flights. A big change to the departure time announced shortly before travel can count as a cancellation. See the FlyEgypt cancelled flight page.

FlyEgypt overbooking

Denied boarding barely features in our files, at around 1 case in 100. Still, if you were left behind at a European airport because the flight was oversold, compensation was due immediately. Read our guide to FlyEgypt overbooking.

Strikes and FlyEgypt flights

A delay caused by FlyEgypt's own staff striking would still have triggered compensation: the EU Court of Justice treats such action as part of the carrier's normal business (case C-28/20). A French or Italian air traffic control strike is different, being outside the airline's control.

FlyEgypt's reasons for refusing

Usually owed
"Late arrival of the inbound aircraft"

With so few aircraft, knock-on delays were a business risk, unless an extraordinary event at the root can be proved.

Usually owed
"Technical problem"

Routine faults do not let the airline off.

EU Court of Justice, case C-549/07
It depends
"Airspace restrictions"

These must be backed by hard data for that flight and time slot.

Often not owed
"Return flight from Hurghada"

For a non-EU carrier the leg from Egypt sits outside EU261.

Never heard back from FlyEgypt? Silence does not cancel your right, but with the airline grounded the question is who could pay. Check your flight.

FlyEgypt flights from Egypt: what is left out

For an Egyptian carrier, the EU Regulation only works on the way out of Europe. Delays and cancellations on Sharm el-Sheikh–Naples or Hurghada–Lille carry no €250-600 entitlement. For those flights you may still rely on the Montreal Convention if you can prove actual loss, and on the tour operator's liability under a package.

FlyEgypt claims: on your own or with us

On your own

You track down a contact at a grounded Egyptian company and deal with the tour operator, your bank, the national enforcement body of the country where the flight departed or the civil courts.

With DelayFlight24

We review your case free and tell you frankly whether it is worth pursuing. If you hand it to us and money is recovered, our fee is 25% + VAT; otherwise you pay nothing.

Useful documents

  • Voucher or boarding passShowing the FT flight number and date.
  • Package contractIf the flight was sold by a tour operator.
  • Proof of delayAgent messages, departure board photos, receipts.

Time limits

EU261 sets no deadline; the law of the country where you bring the claim decides (case C-139/11). With a grounded airline, though, waiting only narrows the options.

How long it takes

With a working airline, an accepted claim is usually settled in a few weeks, or a few months if a formal demand or court case is needed. With FlyEgypt, timing depends on how its situation in Egypt is finally resolved and cannot be predicted.

Lost bags on a FlyEgypt flight

Luggage is governed by the Montreal Convention, on the return from Egypt too: file a PIR at the airport and a written claim within 7 days for damage or 21 days for late delivery.

FlyEgypt contact details

Airline
FlyEgypt, Cairo, Egypt (flights suspended since October 2024)
Claims
No verified active channel; for packages, contact your tour operator
Flight status
No FlyEgypt flights are on sale
The check is free. If there is no realistic route for your FlyEgypt flight, we will say so and that is the end of it. Check your flight.

What if Fly Egypt does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Fly Egypt compensation: frequently asked questions

Is FlyEgypt still operating?
No. FlyEgypt stopped flying on 21 October 2024 because of financial difficulties and, according to available reports, has not resumed. No FlyEgypt flights are on sale.
Can I claim compensation for a delayed FlyEgypt flight home from Hurghada?
No. FlyEgypt is an Egyptian, non-EU airline, so EU261 only covers its flights departing from the EU, Iceland, Norway or Switzerland. The return leg from Egypt is not covered.
How much was due for a delayed Paris–Luxor flight?
€600 per passenger for an arrival delay of 3 hours or more, as the route is over 3,500 km. Naples–Sharm el-Sheikh, between 1,500 and 3,500 km, carried €400.
Can I still get money from FlyEgypt?
It is difficult: the airline no longer operates and its legal position in Egypt is unresolved. We cannot guarantee payment, but we will review your case free and tell you whether a realistic route exists.
My FlyEgypt flight was part of a package holiday. Who do I contact?
The package organiser, meaning the tour operator or travel agent. They answer for services not delivered, such as a cancelled flight, and must protect you if a supplier becomes insolvent.
Is a late inbound aircraft an extraordinary circumstance?
Usually not. A knock-on delay on the same aircraft is part of the airline's business risk, unless it began with a genuinely extraordinary event that the carrier can prove.
Does an air traffic control strike excuse FlyEgypt?
Yes. A strike by air traffic controllers is outside the airline's control, so compensation is not due. A strike by FlyEgypt's own staff is different: the EU Court of Justice says it does not excuse the airline.
My suitcase went missing on a FlyEgypt flight. What now?
Baggage is covered by the Montreal Convention, on return flights from Egypt as well. You need the PIR made at the airport and a written claim within 7 days for damage or 21 days for late delivery. Check whether your travel insurance covers luggage too.
What does DelayFlight24 charge for a FlyEgypt claim?
The review is free. If you hand us the claim and money is recovered, we keep 25% + VAT: you keep €173.75 out of €250, or €278 out of €400. If nothing is recovered, you pay nothing.

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