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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
GarudaDelay · Cancellation · Overbooking

Garuda compensation: up to €600 per passenger

Garuda flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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Check your Garuda flight

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Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Garuda pays: out of €400 you receive €278.
  • All the way to courtIf Garuda does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,774 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Garuda owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Garuda pays, you keep €173.75 out of €250 or €278 out of €400.

Garuda Indonesia compensation: which flights EU261 covers

Garuda Indonesia is Indonesia's national airline, headquartered at Soekarno-Hatta airport near Jakarta. Because it is not a European carrier, Regulation (EC) 261/2004 only applies to Garuda flights that take off from an airport in the EU, Iceland, Norway or Switzerland. In practice that means the long-haul departure from Amsterdam to Jakarta, which can be worth €600 per passenger when it goes wrong.

Late arrival

Your Garuda flight from Europe reaches its final destination at least 3 hours behind schedule.

3+ hours late

Cancellation

Garuda scraps your departure from Amsterdam and tells you less than 14 days in advance.

Under 14 days' notice

Bumped from the flight

The cabin is oversold and you are refused boarding despite valid documents and a confirmed seat.

Payable at once

Not covered

Garuda flights from Indonesia back to Europe, and disruption caused by genuinely extraordinary events.

Inbound flights excluded

Check your Garuda flight for free.

How much Garuda owes on flights to Indonesia

For journeys over 3,500 km the figure is fixed at €600 per person for an arrival 3 hours or more late, whatever you paid for the ticket.

Garuda journey Covered? Amount
Amsterdam–Jakarta Yes, departs from the EU €600
Amsterdam–Denpasar (Bali) via Jakarta, one booking Yes, final destination counts €600
Jakarta–Amsterdam No, non-EU airline flying into the EU Not due
Domestic Indonesian flights, including Citilink No, no European departure Not due

Each traveller on the booking has their own claim: two adults and two children arriving in Jakarta 4 hours late could be owed €2,400 between them. Children with their own seat receive the same as adults.

Delayed Garuda flight: what to do at Schiphol

The delay is measured when the aircraft door opens at your final destination, so a late start in Amsterdam often becomes a missed connection in Jakarta.

  1. Keep every boarding pass, including the onward domestic leg to Bali or Lombok.
  2. Photograph the departures board and write down the time you actually arrive.
  3. Ask Garuda staff for the reason in writing, or save any message they send.
  4. Hold on to receipts for food or a hotel if no care is offered.
  5. Turn down GarudaMiles or vouchers offered instead of cash until you know what you are owed.

Care Garuda must provide while you wait

Meals, drinks and, for an overnight delay, a hotel with transfers are owed even when compensation is not.

Flight distance Care starts after
Up to 1,500 km 2 hours
1,500 to 3,500 km 3 hours
Over 3,500 km, e.g. Amsterdam–Jakarta 4 hours
Delay over 5 hours You may abandon the trip and get the fare back

Missed connection in Jakarta

If a late arrival from Amsterdam makes you miss the onward flight on the same ticket, what matters is how late you reach the last airport, and the amount is based on the whole distance. On separate tickets the domestic flight stands alone. More on our Garuda delayed flight page.

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Cancelled Garuda flight: refund and compensation

Refund or new flight

You choose between getting the fare back and being rebooked to Indonesia.

€600 compensation

Owed on top if the cancellation was announced less than 14 days before departure.

Notice given Compensation
14 days or more No, only refund or rebooking
7 to 13 days Yes, unless the replacement leaves no more than 2 hours early and lands less than 4 hours late
Under 7 days Yes, unless the replacement leaves no more than 1 hour early and lands less than 2 hours late

Retimed flights. A big change to the departure time shortly before you travel can count as a cancellation. Read more about a cancelled Garuda flight.

Overbooked Garuda flight from Amsterdam

If Garuda leaves you behind at Schiphol because it sold more seats than the aircraft holds, compensation is due straight away, along with a refund or alternative flight. A missing visa, however, is your problem, not Garuda's. See our guide on Garuda overbooking.

Garuda strikes and your rights

A walkout by Garuda's own pilots or cabin crew is part of running the airline, so compensation is normally still payable (EU Court of Justice, C-28/20). Strikes by air traffic controllers count as outside the airline's control: care and refunds remain, compensation does not.

Garuda rejected your claim? Common reasons

Usually payable
"Technical fault"

Maintenance problems are an ordinary risk of operating aircraft, unless a hidden manufacturing defect is flagged by the maker or the authorities.

EU Court of Justice, C-549/07
It depends
"Late inbound aircraft from Jakarta"

A knock-on delay is not enough by itself: Garuda must show which extraordinary event started it.

Often not payable
"Airspace closure or storms"

These can excuse the airline, but only if they really affected your specific flight.

Has Garuda already said no? Send us the reply: if the reason does not stand up, we follow up with a formal demand and, if needed, court action. Check your flight.

Garuda is a SkyTeam member with its main hub at Jakarta Soekarno-Hatta. Its low-cost arm, Citilink, flies within Asia and never falls under EU rules. If your ticket carries a Garuda flight number but the leg from Europe is operated by a European partner airline, the claim goes to the operating carrier, and the return leg into Europe may then be covered as well.

Claiming from Garuda: on your own or with us

On your own

You write in English to an airline based in Indonesia and handle every reply. If you get nowhere, you turn to the national enforcement body of the country where the flight departed, or to the courts.

With DelayFlight24

Fill in the online form and sign digitally. We handle the claim, the formal demand and court action with our own lawyers. You pay only if you win: 25% + VAT. Legal costs are ours even if the case is lost.

If Garuda has already refused

Forward us the answer and we will assess it.

Documents to have ready

  • E-ticketShowing every leg, including domestic ones.
  • PassportFor each passenger.
  • EvidenceGaruda messages, photos of the board, receipts.

Deadline for a Garuda claim

The Regulation sets no time limit: national law where you bring the claim decides (C-139/11). A Bali trip from a few years ago may still be claimable.

How long Garuda takes to pay

When Garuda accepts a claim, payment usually follows within a few weeks. If a formal demand or court case is needed, allow several months. Once the money reaches us, we transfer your share: €417 out of €600.

Lost or damaged luggage on Garuda

Baggage falls under the Montreal Convention, not EU261. Fill in a PIR at the baggage desk before leaving the airport, then write to Garuda within 7 days for damage or within 21 days of delivery for a delayed bag.

Garuda contact details and flight status

Head office
PT Garuda Indonesia, Garuda City Center, Soekarno-Hatta airport, Tangerang, Indonesia
Complaints
Customer service section of garuda-indonesia.com
Flight status
Official Garuda Indonesia website
No upfront fees. If Garuda does not pay, neither do you. Check your Garuda flight.

What if Garuda does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Garuda compensation: frequently asked questions

Does Garuda Indonesia have to pay EU261 compensation?
Only on flights departing from an airport in the EU, Iceland, Norway or Switzerland, such as Amsterdam to Jakarta. Garuda is an Indonesian airline, so its flights from Indonesia to Europe are not covered.
How much can I claim for a delayed Garuda flight from Amsterdam?
€600 per passenger if you reach your final destination 3 hours or more late and the cause was not extraordinary. With DelayFlight24 you keep €417 after our 25% + VAT fee.
Is my Garuda return flight from Jakarta to Europe covered?
No. For non-EU airlines the Regulation only covers departures from Europe. Garuda's own conditions of carriage still apply, but the €600 under EU261 does not.
I missed my connection to Bali in Jakarta. Can I claim?
Yes, if the journey started in Europe on a single booking and you reached Denpasar at least 3 hours late. The amount is based on the full distance, so it is €600. On separate tickets the domestic flight is not covered.
Are Citilink flights covered by EU rules?
No. Citilink is Garuda's low-cost subsidiary and has no departures from European airports, so Regulation 261/2004 does not apply.
Garuda offered me GarudaMiles instead of money. Should I accept?
You do not have to. Compensation is owed in cash unless you agree in writing to something else. Check how much you are entitled to before signing anything.
Garuda blamed a technical problem. Is that the end of it?
Usually not. The EU Court of Justice ruled in case C-549/07 that technical faults are generally not extraordinary circumstances. We can review the reply and pursue Garuda with our own lawyers if needed.
What does DelayFlight24 charge for a Garuda claim?
Nothing upfront. If we recover compensation we keep 25% + VAT; if we recover nothing, you pay nothing. Legal costs are covered by us even if the case is lost.

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