CA
Check your compensation
Delayed flightCancelled flightOverbookingAirlinesService pricesLog inCheck your compensation
✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
NovairDelay · Cancellation · Overbooking

Novair compensation: up to €600 per passenger

Novair flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
Step 1 of 3

Check your Novair flight

Free and with no obligation, in 2 minutes.

N9Airline:NovairChange
Flight date
Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Novair pays: out of €400 you receive €278.
  • All the way to courtIf Novair does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,774 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Novair owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Novair pays, you keep €173.75 out of €250 or €278 out of €400.

Novair compensation: the Swedish charter airline stopped flying in 2023

Novair (Nova Airlines AB) was the Stockholm-based charter carrier that flew holidaymakers booked with the tour operator Apollo from Scandinavia to the Mediterranean, the Canary Islands and Egypt. It no longer operates: its final flight was on 9 October 2023, and the company filed for bankruptcy the following month. If you were delayed, cancelled or bumped on a Novair flight, we still accept your claim and assess it individually.

Because Novair held a Swedish operating licence, it counted as an EU airline. Regulation (EC) 261/2004 therefore applied to departures from Sweden, Denmark, Norway and the rest of the EU, and also to return flights from Egypt and other non-EU countries.

Late arrival

Three hours or more behind schedule when the aircraft doors opened.

Flights up to 9 Oct 2023

Cancelled flight

You heard less than 14 days ahead and had no close alternative.

Short notice

Denied boarding

Left behind on a full A321 despite a valid booking.

Owed at the gate

Not covered

Severe storms, airspace closures, air traffic control strikes.

Outside the airline's control

Travelled on an Apollo package with a Novair flight? Enter your flight details and we'll tell you free of charge whether a claim is still possible.

How much Novair owed each passenger

Your package price makes no difference: only the great-circle distance counts. Novair's network was almost entirely medium and long haul, so the higher bands were the norm:

Distance Example route Compensation
1,500 to 3,500 km Stockholm–Crete (about 2,700 km) €400
Over 3,500 km within the EU Stockholm–Gran Canaria €400
Over 3,500 km outside the EU Stockholm–Hurghada €600

The right belongs to each traveller individually. A couple with two children in their own seats, landing back from Egypt four hours late, were owed €2,400 between them.

Delayed Novair flight: what you need now

With a few years gone by, the key is piecing the trip back together:

  1. Your Apollo booking confirmation showing the N9 flight number and times.
  2. Boarding passes, or at least the booking reference from an old email.
  3. Texts from Apollo or Novair announcing the new departure time.
  4. Receipts for meals or taxis paid for while you waited.
  5. Any reply to a complaint you sent at the time.

Care while you waited

Flight length Meals and drinks after
Up to 1,500 km 2 hours
1,500–3,500 km 3 hours
Over 3,500 km 4 hours
5-hour wait Option to cancel and get your fare back

Missed onward connection

If you reached Stockholm on another flight before boarding the Novair charter, the booking structure matters: on a single ticket the delay at your final destination counts; on separate tickets each flight stands alone. More on the delayed Novair flight page.

Does your Novair flight qualify?Check in 2 minutes, with no obligation.
Check your flight

Cancelled Novair flights

Refund or replacement flight

Always due, and the choice was yours.

€400 or €600 compensation

On top of that, when notice came late and the cause lay within Novair.

Notice given Compensation
14 days or more No
7 to 13 days Yes, unless the alternative left no more than 2 hours earlier and landed less than 4 hours late
Under 7 days Yes, unless the alternative left no more than 1 hour earlier and landed less than 2 hours late

Apollo packages. If you bought flight and hotel together, package travel rules also protect you against the tour operator, separately from Regulation 261. See the cancelled Novair flight page.

Overbooking on a Novair charter

Denied boarding was uncommon on holiday flights sold as packages, but where it happened the compensation was owed at the gate along with a seat on another flight. Read our guide to Novair overbooking.

Strikes and Novair flights

Industrial action by Novair's own pilots or cabin crew did not release the airline from paying (CJEU, case C-28/20). A walkout by French air traffic controllers on the route south to the Canaries was different: only the duty of care remained.

Novair's usual reasons for saying no

Usually payable
"Technical fault on the Airbus"

With just two A321neos, one fault disrupted the whole rotation. That is an operational risk, not bad luck.

CJEU, case C-549/07
It depends
"Knock-on delay from earlier flights"

What matters is what caused the first delay of the day.

Often not payable
"Snow at Arlanda"

If the runways genuinely could not be used, compensation falls away.

Novair never paid you? Tell us about the flight and we'll check whether the claim can still be pursued. Check your Novair flight.

Novair's bankruptcy: what it means for you

The closure was announced in February 2023, after the Apollo contract was not renewed and the Danish owner, Jet Nordic, failed to win new business. Compensation claims are now debts owed by a company in Swedish bankruptcy proceedings, so payment is slow and depends on what funds remain. That is why we tell you upfront, honestly, whether it is worth going ahead.

How to claim Novair compensation

On your own

You need to find the right procedure in Sweden and write in English or Swedish. You can also go to the national enforcement body of the country where the flight departed, or to court.

With DelayFlight24

We prepare the claim and pursue it with our own lawyers. You only pay if it succeeds: 25% + VAT, leaving you €278 of €400. Legal costs are ours, even if the case is lost.

Documents

  • Apollo travel documentsOr your Novair boarding pass.
  • Passport or IDChildren's too.
  • Proof of the disruptionEmails, texts, receipts.

Time limits

National law sets the deadline, not the Regulation (case C-139/11). For flights in 2022 and 2023 there is often still time: enter the date and we'll check.

How long payment takes

With an airline in liquidation there is no standard timescale and it can take several months. We email you whenever something changes.

Lost luggage on a Novair flight

Baggage falls under the Montreal Convention: a Property Irregularity Report (PIR) at the arrival airport, then a written claim within 7 days for damage or within 21 days of delivery for delay. Those claims also now sit in the bankruptcy.

Novair contact details and status

Former head office
Stockholm, Sweden (base at Arlanda Airport)
Status
No flights since 9 October 2023; declared bankrupt in November 2023
Customer service
No longer active
No fee if nothing is recovered. Checking your Novair flight costs nothing. Start the check.

What if Novair does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Novair compensation: frequently asked questions

Is Novair still flying?
No. The Swedish charter airline operated its last flight on 9 October 2023 and filed for bankruptcy in November 2023. We still accept claims for Novair flights and review each one.
Can I still get compensation for a Novair flight?
It depends on the flight date and on what is left in the bankruptcy. The right under Regulation 261/2004 still exists, but it is now a claim against an insolvent company, and we will tell you plainly whether it is worth pursuing.
Was Novair an EU airline?
Yes. It was based in Stockholm with a Swedish licence, so both departures from the EU and Norway and return flights from non-EU countries such as Egypt were covered.
How much was due for a delay on Stockholm–Gran Canaria?
€400 per passenger. The route is over 3,500 km but stays within the EU, so it falls in the €400 band. A flight of over 3,500 km from Egypt carried €600.
I booked an Apollo package. Who do I claim from?
Delay and cancellation compensation is owed by the airline that operated the flight, which was Novair. Services in the package that were not provided are a matter for the tour operator under package travel rules.
Was a technical fault a valid excuse?
Usually not. The Court of Justice of the EU (case C-549/07) treats faults as part of an airline's normal operations, except for manufacturing defects revealed by the manufacturer or the authorities.
How long do I have to claim?
The Regulation sets no deadline; it depends on the law of the country where you bring the claim. For flights in Novair's final years there is often still time.
What does it cost to hand you my Novair claim?
Nothing upfront. If we recover the money we keep 25% + VAT, so you receive €278 of €400 or €417 of €600. If nothing is recovered, you pay nothing.

Other airlines and other cases

Did you fly with another airline or want to know more about your case?

Other airlines

RyanairWizz AirVuelingV7VoloteaAZITA AirwaysLHLufthansaAFAir FranceIBIberia

By type of problem

Novair flight delayed or cancelled?

Find out in 2 minutes how much you are owed. Nothing upfront: you only pay if you get compensation.

  • Check in 2 minutes
  • Nothing upfront
  • Up to €600 per passenger
Check your compensation
Check your Novair flight