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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Thai Airways InternationalDelay · Cancellation · Overbooking

Thai Airways International compensation: up to €600 per passenger

Thai Airways International flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Thai Airways International pays: out of €400 you receive €278.
  • All the way to courtIf Thai Airways International does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,774 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Thai Airways International owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Thai Airways International pays, you keep €173.75 out of €250 or €278 out of €400.

Thai Airways International claims in numbers

Figures from the Thai Airways International claims we have handled for our customers, updated daily.

40Thai Airways International passengers have trusted us
74%of claims concern delayed flights
26%concern cancelled flights
0%concern overbooking and denied boarding

Thai Airways International routes with the most claims

Thai Airways International routes with the most claims
RoutekmOwed
ParisBangkok9,456600 €Check
MilanBangkok9,088600 €Check
OsloBangkok8,678600 €Check
Frankfurt am MainBangkok9,008600 €Check
LondonBangkok9,586600 €Check
ParisPhuket9,753600 €Check
HanoiBangkok995250 €Check
BrusselsBangkok9,270600 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

Thai Airways compensation: €600 on long-haul flights out of Europe

Thai Airways International, Thailand's national airline, flies from its Bangkok Suvarnabhumi hub to London, Paris, Frankfurt, Milan and other European cities. More than 20 Thai passengers have already brought their claims to us, almost all for long-haul departures from Europe. On distances like these, compensation is always the top rate: €600 per passenger.

There's a catch. Thai is a non-EU airline, so Regulation (EC) 261/2004 only applies to its flights departing from the EU, the European Economic Area or Switzerland. Flights from Bangkok back to Europe are not covered.

Delay leaving Europe

Your Thai flight from Paris, Frankfurt or another European airport reached its final destination 3 hours or more late.

3+ hours at arrival

Cancellation

Thai cancelled your departure from Europe and told you less than 14 days in advance.

Under 14 days' notice

Bumped

You were refused boarding at a European airport because the flight was full.

Due straight away

Not covered

Thai flights from Bangkok or Phuket to Europe, and genuinely extraordinary events.

Return legs and exceptions

Not sure your journey qualifies? Check your Thai Airways flight in two minutes.

How much Thai Airways pays on our customers' routes

The amount is fixed and doesn't depend on your fare. Every Thai route our customers report is over 3,500 km.

Thai route Distance Compensation
Paris–Bangkok about 9,400 km €600
Frankfurt–Bangkok about 9,000 km €600
Milan–Bangkok about 9,000 km €600
Oslo–Bangkok about 8,600 km €600
Paris–Phuket via Bangkok about 9,700 km €600

Every traveller is entitled: a family of four on a Frankfurt–Bangkok flight that landed 5 hours late could receive €2,400, and children with their own seat count in full. On our form, enter the flight once and add your fellow passengers.

Thai Airways flight delayed: what to do

About 7 in 10 Thai claims we handle are for delays. On a twelve-hour flight, one technical fault or aircraft swap can add hours, and passengers heading on to Phuket, Chiang Mai or Krabi often miss their connection in Bangkok. Before you board:

  1. Photograph every boarding pass, including the domestic leg in Thailand.
  2. Ask Thai staff for the reason and note what they tell you.
  3. Keep notifications from thaiairways.com or your travel agent.
  4. Write down your actual arrival time in Bangkok or at your final stop.
  5. Don't accept vouchers or miles in place of cash until you know what you're owed.

Meals and hotels while you wait in Europe

Before take-off from a European airport, Thai must provide meals, drinks and, if you leave the next day, a hotel and transfers.

Distance Care after
Up to 1,500 km 2 hours
1,500 to 3,500 km 3 hours
Over 3,500 km, like every flight to Bangkok 4 hours
Over 5 hours You can give up the trip and get a refund

Missed connection in Bangkok

If Paris–Bangkok and Bangkok–Phuket were on one booking and you reached Phuket 3 hours or more late, the final destination is what counts. On separate tickets only the first flight is assessed. More on our page about a delayed Thai Airways flight.

Does your Thai Airways International flight qualify?Check in 2 minutes, with no obligation.
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Thai Airways flight cancelled

Roughly 1 in 4 of our Thai claims involves a cancellation. A refund and compensation are two separate rights.

Refund or new flight

Choose between your money back and another flight, including on a Star Alliance partner.

€600 compensation

On top, if the flight was leaving Europe and you were told less than 14 days before.

Notice Compensation
14 days or more No; refund or new flight still apply
7 to 13 days Yes, unless the alternative leaves no more than 2 hours earlier and lands less than 4 hours later
Under 7 days Yes, unless the alternative leaves no more than 1 hour earlier and lands less than 2 hours later

Schedule change. Did Thai move your departure by many hours shortly before you flew? It may count as a cancellation. See our page on a cancelled Thai Airways flight.

Thai Airways overbooking

If you're turned away at the gate in Paris or Frankfurt because the flight is full, Thai owes you €600 on the spot, plus another flight or a refund. Nothing is due if the refusal is down to you, for instance a passport without enough validity for entry to Thailand. Full details in our guide to Thai Airways overbooking.

Strikes and Thai Airways flights

A walkout by Thai's own employees normally doesn't stop compensation: the EU Court of Justice treats strikes by an airline's staff as part of its normal activity (case C-28/20). On flights out of Europe, air traffic control strikes, notably in France, are more common; those are extraordinary, so no compensation, but meals and rerouting are still owed.

Thai Airways rejected your claim? Typical replies

It depends
"EU261 doesn't apply"

True for flights from Bangkok to Europe; wrong for departures from Paris, Frankfurt or Oslo.

Usually payable
"Technical problem"

A fault on an Airbus A350 or Boeing 777 is part of normal operations, unless it's a hidden manufacturing defect.

EU Court of Justice, case C-549/07
Usually payable
"The aircraft arrived late from Bangkok"

A late inbound flight isn't enough: Thai must prove the extraordinary event behind it.

Often not payable
"Air traffic restrictions"

Only if they really held up that flight. We check slots and weather for your departure time.

Has Thai Airways already said no? Show us the reply. If it doesn't hold up, we send a formal demand and, if needed, go to court. Check your Thai Airways flight.

Flying Thai from London

Since 1 January 2021, Thai flights departing the UK fall under UK law rather than the EU Regulation. The rules are almost identical, with compensation set in pounds, and the CAA oversees them. Flights from Bangkok to London are not covered by either set of rules.

  • Not covered: Bangkok–London, Bangkok–Paris and other Thai flights into Europe
  • Covered only as part of one booking from Europe: domestic flights within Thailand
  • Covered after all: a TG-coded return flight actually operated by a European Star Alliance airline

Thai Airways today: hub, Star Alliance and Thai Smile

Thai is headquartered in Bangkok, operates from Suvarnabhumi and was a founding member of Star Alliance; its loyalty scheme is Royal Orchid Plus. Its regional subsidiary Thai Smile flew for the last time at the end of 2023 and was folded back into the main airline. In June 2025 Thai exited the court-supervised rehabilitation plan it entered in 2020.

How to claim from Thai Airways

You can claim on your own through the customer support section of thaiairways.com, quoting your booking reference and ticket number.

On your own

Free, but you deal with an airline based in Asia. If it refuses, you can go to the national enforcement body of the country where the flight departed (the CAA for UK departures) or to court.

With DelayFlight24

Two minutes online and an e-signature. We handle the claim, the formal demand and court action with our own lawyers. You pay 25% + VAT only if you win: €417 of the €600 is yours. Legal costs are ours, even if we lose.

Already turned down by Thai?

Send us the letter. If the reason doesn't stand up, we start again with a formal demand.

Documents to have ready

  • Thai e-ticketWith ticket number and booking reference.
  • PassportFor every passenger.
  • Airline noticesRescheduling emails and expense receipts.

Time limits

The Regulation sets no deadline; national law in the country where you claim decides (EU Court of Justice, case C-139/11). A trip to Thailand from a few years ago may still be claimable: enter the date.

How long Thai Airways takes to pay

If Thai accepts, payment usually arrives within a few weeks. With a non-EU carrier, a formal demand or court case before a European judge can take a few months. Once the money reaches us, we pass on your share.

Delayed or damaged luggage with Thai

Bags are covered by the Montreal Convention. File a PIR at the arrival airport, then write to Thai within 7 days for damage, or within 21 days of delivery if your case turned up late.

Thai Airways contact details and flight status

Head office
Thai Airways International Public Company Limited, Vibhavadi Rangsit Road, Chatuchak, Bangkok, Thailand
Complaints
Customer support section of thaiairways.com
Flight status
Thai Airways official website
No win, no fee. Legal costs stay with us even if the case is lost. Check your Thai Airways flight.

What if Thai Airways International does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Thai Airways International compensation: frequently asked questions

How much does Thai Airways pay for a delayed Paris–Bangkok flight?
€600 per passenger, since the route is well over 3,500 km, provided you arrived at least 3 hours late and the cause wasn't extraordinary. The same applies to Frankfurt–Bangkok, Milan–Bangkok and Oslo–Bangkok.
Is my Bangkok–Europe return flight with Thai covered by EU261?
No. Thai is a Thai, non-EU airline, so the Regulation only covers its departures from the EU, the EEA or Switzerland. The exception is a TG-coded flight actually operated by a European airline.
Can I claim for a delayed London–Bangkok flight with Thai?
Since 2021, UK departures fall under UK law, which mirrors the EU rules with amounts in pounds and is overseen by the CAA. Enter your flight on our form and we'll tell you which rules apply.
I missed my connection to Phuket in Bangkok. Am I owed anything?
Yes, if your journey started in Europe on a single booking and you reached Phuket 3 hours or more late. Compensation is based on the total distance, so it's €600.
Thai cancelled my flight from Frankfurt. What are my rights?
Always a refund or a replacement flight. On top, €600 compensation if you were told less than 14 days before and the cancellation wasn't caused by extraordinary circumstances.
Is Thai Airways still flying after its financial crisis?
Yes. Thai exited its court-supervised rehabilitation in June 2025 and continues to fly from Bangkok Suvarnabhumi to several European cities.
Thai said the delay was caused by a technical fault. Can I push back?
Yes. Under EU case C-549/07, faults arising from normal operation aren't extraordinary circumstances. We review Thai's reply and, if needed, send a formal demand and take the case to court.
How long do I have to claim against Thai Airways?
The Regulation has no deadline of its own; the limitation rules of the country where you claim apply, and they differ. Tell us your flight date and we'll check.
How much of the €600 do I keep with DelayFlight24?
€417 per passenger: we keep 25% + VAT, and only if Thai pays. Nothing upfront, and court costs are ours even if the case is lost.

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Thai Airways International flight delayed or cancelled?

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