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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Air TransatDelay · Cancellation · Overbooking

Air Transat compensation: up to €600 per passenger

Air Transat flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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Check your Air Transat flight

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Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Air Transat pays: out of €400 you receive €278.
  • All the way to courtIf Air Transat does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,774 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Air Transat owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Air Transat pays, you keep €173.75 out of €250 or €278 out of €400.

Air Transat claims in numbers

Figures from the Air Transat claims we have handled for our customers, updated daily.

38Air Transat passengers have trusted us
67%of claims concern delayed flights
26%concern cancelled flights
7%concern overbooking and denied boarding

Air Transat routes with the most claims

Air Transat routes with the most claims
RoutekmOwed
RomeToronto7,092600 €Check
LisbonToronto5,744600 €Check
PortoMontréal5,141600 €Check
TorontoBarcelona6,422600 €Check
TorontoLiberia3,727600 €Check
FaroToronto5,932600 €Check
RomeMontréal6,593600 €Check
PortoToronto5,646600 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

Air Transat compensation: when you can claim €600 on flights from Europe to Canada

Air Transat is the Montreal-based leisure airline that links Toronto and Montreal with Europe, mostly on seasonal routes from spring to autumn. We have already helped more than 35 Air Transat passengers, almost all of them on transatlantic sectors from Rome, Lisbon, Faro and Porto. At these distances Regulation (EC) 261/2004 sets the highest fixed amount: €600 per passenger.

There is one catch you need to know about. Air Transat is a Canadian carrier, not an EU one, so the regulation only applies to its flights departing from an airport in the EU, Iceland, Norway or Switzerland. Rome to Toronto is covered; the return leg from Toronto to Rome is not.

Late arrival

Your flight from Europe reaches Canada, or your final destination, three hours or more behind schedule.

3+ hours at arrival

Cancellation

Air Transat scraps the European departure and tells you less than two weeks before you fly.

Under 14 days' notice

Bumped from the flight

The aircraft is full and you are refused boarding, despite a confirmed seat and turning up on time.

Payable straight away

No compensation

Flights leaving Canada, or a genuinely extraordinary cause, such as a storm or closed airspace, that the airline can prove.

Limits and exceptions

Not sure where your flight stands? Enter the departure airport, destination and date and check your Air Transat flight for free.

How much Air Transat pays on transatlantic routes

Every route between Europe and Canada is longer than 3,500 km, so on Air Transat the figure is almost always the same: €600 per person, whatever you paid for the ticket and whether you sat in Economy or Club Class.

Air Transat route Distance Compensation
Rome–Toronto About 7,000 km €600
Rome–Montreal About 6,500 km €600
Faro–Toronto About 5,900 km €600
Lisbon–Toronto About 5,700 km €600
Porto–Montreal About 5,100 km €600

These are the routes our customers claim on most often. Each traveller on the booking has their own claim, so a couple with two children delayed five hours on Lisbon–Toronto are owed €2,400 between them. Children with their own seat count in full; infants on a parent's lap do not.

Air Transat flight delayed: what to do at the airport

Roughly two in three of the Air Transat cases we handle start with a delay. What matters is the moment the aircraft door opens in Toronto or Montreal, not the touchdown time. While you wait:

  1. Keep your boarding pass, paper or in the Air Transat app, as proof you were on board.
  2. Ask the desk why you are delayed and write down what you are told and when.
  3. Save every email and text Air Transat sends, including gate changes.
  4. Note your real arrival time once you are off the plane in Canada.
  5. Turn down travel credits offered in exchange for giving up cash compensation.

Meals and hotels Air Transat must provide

Care is owed even when the delay has an extraordinary cause. On every route to Canada it kicks in after four hours.

Flight length Meals and drinks from
Up to 1,500 km 2 hours
1,500 to 3,500 km 3 hours
Over 3,500 km (all Canada routes) 4 hours
Wait of 5 hours or more You may cancel the trip and get the fare back

Missed connection in Toronto or Montreal

Plenty of passengers fly on to Vancouver or Calgary on the same booking. If the journey began in Europe and you reached your final stop three hours or more late, you can claim, based on the full distance. Read more on our page about the delayed Air Transat flight.

Does your Air Transat flight qualify?Check in 2 minutes, with no obligation.
Check your flight

Air Transat flight cancelled: refund and compensation

Most Air Transat routes to Europe are seasonal, and around one in four of our cases involves a cancellation. That gives you two separate rights.

Refund or rebooking

You choose: the full fare back, or another flight to Canada at the earliest opportunity.

€600 compensation

Paid on top of the refund if you were told less than 14 days before departure.

Notice given Outcome
14 days or more No compensation; refund or new flight only
7 to 13 days Compensation due, unless the new flight leaves no more than 2 hours earlier and lands less than 4 hours late
Under 7 days Compensation due, unless the new flight leaves no more than 1 hour earlier and lands less than 2 hours late

Retimed flight. A major schedule change announced shortly before departure can count as a cancellation. Already had your fare refunded? You may still be owed compensation: check here. More detail on our page about the cancelled Air Transat flight.

Air Transat overbooking on departures from Europe

It is rare, fewer than one in ten of our cases, but full summer flights do leave people behind. If you were flying out of the EU with a confirmed booking and checked in on time, the €600 is due immediately, along with a replacement flight or refund. If boarding was refused for a reason on your side, such as a missing Canadian eTA, there is no claim. See our guide to Air Transat overbooking.

Air Transat pilot strike: where you stand

In December 2025 the pilots' union served strike notice and Air Transat pre-emptively cancelled some flights, mainly to the Caribbean and Mexico, before a tentative agreement was reached on 9 December. If industrial action by the airline's own staff hits a flight leaving Europe, compensation is normally payable: the EU Court of Justice treats a strike by a carrier's employees as part of its normal business (case C-28/20). An air traffic control strike, on the other hand, counts as extraordinary.

Air Transat rejected your claim? The usual reasons given

Usually payable
"Technical fault with the A330"

Faults found before take-off are part of running a fleet, unless the manufacturer has flagged a hidden design defect.

EU Court of Justice, case C-549/07
Usually payable
"The inbound aircraft from Canada was late"

A knock-on delay is not enough on its own: Air Transat has to show an extraordinary event at the root of it.

It depends
"Industrial action"

If Air Transat pilots or cabin crew walk out, compensation is normally due; if air traffic controllers strike, it is not.

EU Court of Justice, case C-28/20
Often not payable
"Your flight departed from Canada"

True for return flights operated by Air Transat: EU 261 does not cover them.

Already had a no from Air Transat? We read the reply, check what really caused the delay and, if the refusal does not hold up, send a formal demand. Have your case checked.

Flights from Canada and the UK: which rules apply

For a Canadian carrier, EU 261 only works in one direction. Return flights such as Toronto–Lisbon, Montreal–Porto or Toronto–Barcelona fall outside it. On those sectors Canada's Air Passenger Protection Regulations (APPR), enforced by the Canadian Transportation Agency, may apply instead, with different conditions and amounts. Air Transat's services from London Gatwick are covered by UK261, the British version of the rules, with complaints overseen by the CAA.

Claiming from Air Transat: on your own or with DelayFlight24

On airtransat.com, delay and cancellation requests go through the "Disruptions & Recourses" area of customer service.

On your own

Free, but you deal with a North American airline yourself. If it says no, your next steps are the national enforcement body of the country where the flight departed or the courts, at your own cost and risk.

With DelayFlight24

Give us the flight details and sign online. We handle the claim, the formal demand and any court action with our own lawyers. If you are paid, we keep 25% + VAT: from €600 you receive €417. Legal costs are ours, even if the case is lost.

If Air Transat has already turned you down

Send us their reply and your booking reference: if the reasoning is weak, we reopen the claim.

What to have ready

  • Booking confirmationThe Air Transat reference or a boarding pass.
  • PassportFor each passenger making a claim.
  • Proof of the disruptionNotifications received and receipts for airport spending.

Time limits for an Air Transat claim

The deadline is set by the law of the country where the claim is brought (case C-139/11), so it varies. Flights from a few summers ago may still qualify: enter the date and we will tell you.

How long Air Transat takes to pay

When Air Transat accepts a claim, payment usually follows within a few weeks. If it refuses or goes quiet, the formal demand and any court action add a few months. Once the money arrives, we transfer your share by bank transfer.

Lost or damaged luggage on Air Transat

Baggage falls under the Montreal Convention, not EU 261. Fill in a Property Irregularity Report (PIR) at the airport, then complain in writing within 7 days for damage, or within 21 days of delivery for a delayed bag.

Air Transat contact details and flight status

Head office
Air Transat, part of Transat A.T., Montreal, Quebec, Canada
Claims
"Disruptions & Recourses" in the customer service section of airtransat.com
Flight status
Air Transat app or official website
You only pay if you win. Nothing upfront and no legal bills for you, even if the case goes against us. Check your Air Transat flight.

What if Air Transat does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Air Transat compensation: frequently asked questions

How much does Air Transat pay for a delayed flight to Canada?
€600 per passenger if a flight departing from Europe, such as Rome–Toronto or Lisbon–Toronto, arrives three hours or more late and the cause was not extraordinary. Every route between Europe and Canada is over 3,500 km.
Is my Air Transat return flight from Toronto covered by EU 261?
No. Air Transat is a Canadian airline, so the EU rules only apply to its departures from the EU, Iceland, Norway or Switzerland. On the return leg, Canada's Air Passenger Protection Regulations may apply instead, with different conditions.
Is Air Transat an EU airline?
No. It is based in Montreal and belongs to the Canadian group Transat A.T., which is why EU compensation only covers flights leaving Europe.
What about Air Transat flights from London Gatwick?
Departures from the UK are covered by UK261, the British version of the rules, which the CAA oversees. Enter your flight details and we will check which rules apply.
Air Transat refunded my cancelled flight. Can I still claim compensation?
Yes, if the flight was leaving Europe and you were told less than 14 days before departure. A refund and €600 compensation are separate rights and can both be paid.
Does an Air Transat pilot strike give me a right to compensation?
Normally yes, for a flight leaving Europe: the EU Court of Justice (case C-28/20) ruled that a strike by an airline's own staff is not an extraordinary circumstance. A strike by air traffic controllers is.
I missed my connection in Montreal to Calgary. Can I claim?
If it was all on one booking that started in Europe and you reached Calgary three hours or more late, yes, based on the total distance. With separate tickets only the transatlantic flight counts.
Should I accept a travel credit from Air Transat?
You do not have to. Compensation must be paid in money unless you agree in writing to a voucher, so weigh it against the €600 cash you are entitled to.
What does DelayFlight24 charge for an Air Transat claim?
Nothing upfront. If Air Transat pays, we keep 25% + VAT, so you receive €417 out of €600. If court action is needed, legal costs are ours even if we lose. No win, no fee.
How long do I have to claim against Air Transat?
EU 261 sets no deadline of its own: the law of the country where you claim decides, so limits vary. Flights from past summers are often still eligible, so enter the date and we will check.

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