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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
CondorDelay · Cancellation · Overbooking

Condor compensation: up to €600 per passenger

Condor flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Condor pays: out of €400 you receive €278.
  • All the way to courtIf Condor does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,811 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Condor owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Condor pays, you keep €173.75 out of €250 or €278 out of €400.

Condor claims in numbers

Figures from the Condor claims we have handled for our customers, updated daily.

337Condor passengers have trusted us
71%of claims concern delayed flights
21%concern cancelled flights
7%concern overbooking and denied boarding

Condor routes with the most claims

Condor routes with the most claims
RoutekmOwed
TorontoFrankfurt am Main6,347600 €Check
Frankfurt am MainToronto6,347600 €Check
Frankfurt am MainCancún8,613600 €Check
VancouverFrankfurt am Main8,068600 €Check
New YorkFrankfurt am Main6,194600 €Check
Frankfurt am MainLos Angeles9,329600 €Check
Frankfurt am MainSeattle8,204600 €Check
Frankfurt am MainPhoenix9,057600 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

Condor compensation: when the German airline owes you up to €600

Condor is Germany's holiday airline, flying from German airports to the Mediterranean and, out of Frankfurt, across the Atlantic. We have helped more than 300 Condor passengers so far, and most of their claims involve long-haul trips such as Toronto, Vancouver or New York to Frankfurt. On those routes the compensation is €600 per person.

Condor Flugdienst GmbH is registered in Kelsterbach, Hesse, and holds a German operating licence, so it counts as an EU carrier. Regulation (EC) 261/2004 protects you on every Condor flight leaving the EU and also on flights coming back into Europe from Canada, the United States or Mexico.

Long delay

Your Condor flight reaches its final destination three hours or more behind schedule.

3+ hours on arrival

Cancellation

Condor told you less than 14 days before departure and the replacement flight fell outside the legal time limits.

Short notice

Bumped from the flight

You were refused boarding because the flight was oversold, despite checking in on time with valid documents.

Payable at once

No compensation

Events Condor could not control, such as a hurricane in the Caribbean or closed airspace. The airline has to prove them, though.

Extraordinary circumstances

Unsure about your case? Check your Condor flight for free.

How much Condor pays on its most claimed routes

The amount is fixed by the distance to your final destination. Your fare and cabin make no difference.

Distance Condor routes Compensation
Up to 1,500 km Frankfurt–Palma de Mallorca, Frankfurt–Olbia €250
1,500 to 3,500 km Frankfurt–Heraklion, Frankfurt–Fuerteventura, Frankfurt–Hurghada €400
Over 3,500 km Toronto–Frankfurt, Vancouver–Frankfurt, New York–Frankfurt, Frankfurt–Cancún, Frankfurt–Los Angeles €600

Each passenger on the booking has their own claim. A family of four landing in Frankfurt from Toronto five hours late is owed €2,400 in total, and children with their own seat count in full.

Condor flight delayed: what to do before you leave the airport

Around 7 in 10 of the Condor claims we handle are about delays, often on transatlantic legs that left Canada or the US late. The clock stops when the aircraft door opens at your destination, not at touchdown. While you wait:

  1. Keep your boarding pass, paper or mobile, plus the booking confirmation showing the DE flight number.
  2. Ask Condor staff for the reason in writing; a vague answer is easier to challenge later.
  3. Note the time the doors opened on arrival in Frankfurt or wherever you landed.
  4. Hold on to receipts for food, taxis and hotels you paid for yourself.
  5. Turn down vouchers if accepting them means giving up cash compensation.

Meals and hotels Condor must provide

Separately from compensation, Condor has to look after you: food and drink, and an overnight stay with transfers if departure moves to the next day.

Flight Care starts after
Up to 1,500 km (e.g. Palma) 2 hours
1,500 to 3,500 km (e.g. Canary Islands) 3 hours
Over 3,500 km (e.g. North America) 4 hours
Delay over 5 hours You may cancel the trip and get your fare back

Missed your connection in Frankfurt?

If both flights were on one booking, what matters is your arrival at the last airport, and the compensation is based on the full distance. Two separate tickets are assessed one by one. More on our page about Condor delay compensation.

Does your Condor flight qualify?Check in 2 minutes, with no obligation.
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Condor flight cancelled: refund, rebooking and compensation

Condor will usually offer your money back or a new flight. Taking either does not cancel your separate right to fixed compensation.

Refund or new flight

Your choice: the ticket price back within seven days, or rerouting to the same destination.

Compensation of €250 to €600

Added on top when the cancellation reached you late.

Notice given Compensation
14 days or more None, but refund or rerouting still apply
7 to 13 days Yes, unless the alternative leaves no more than 2 hours earlier and lands less than 4 hours late
Under 7 days Yes, unless the alternative leaves no more than 1 hour earlier and lands less than 2 hours late

Retimed flights. Condor's seasonal holiday flights are often rescheduled. A large change announced close to departure can legally count as a cancellation. See our page on Condor cancellation compensation or check your flight now.

Condor overbooking and denied boarding

This accounts for about 7 in 100 of our Condor cases. If you are kept off the plane against your will with a valid ticket and on-time check-in, compensation is due straight away. It is not owed when the refusal comes down to your own paperwork, for example a missing ESTA for the US or eTA for Canada. Read more in our guide to Condor overbooking.

Condor strikes: when walkouts still mean compensation

When Condor's own pilots or cabin crew strike, the disruption is part of running an airline and compensation is normally due, as the EU Court of Justice held in case C-28/20. If air traffic controllers or airport staff strike, Condor can claim extraordinary circumstances but still owes you care.

Condor rejected your claim? Common reasons and what the law says

Condor's rejection letters tend to fall into a few patterns. This is how European case law treats them.

Usually payable
"Technical fault"

Faults found during routine maintenance are a normal operating risk. Hidden manufacturing defects flagged by the maker are the exception.

EU Court of Justice, case C-549/07
It depends
"Industrial action"

A strike by Condor staff does not excuse the airline. One by controllers or airport workers does.

EU Court of Justice, case C-28/20
Usually payable
"Late inbound aircraft"

On long-haul the same jet flies out and back. A knock-on delay from the previous rotation is not extraordinary in itself.

Often not payable
"Bad weather"

Snow in Frankfurt or a storm over the Atlantic can excuse Condor, but only if it really hit your flight at that time.

Has Condor already said no? Send us its reply. We compare the stated reason with the flight data and, if it does not hold up, follow up with a formal demand and court action. Check your Condor flight.

About Condor: ownership, bases and flights back to Europe

Condor kept flying after the collapse of the Thomas Cook group in 2019 and has been majority-owned by the investment firm Attestor since 2021. It has bases at several German airports and in Zurich, with long-haul services usually departing from Frankfurt. As an EU carrier it is liable on inbound flights too, including:

  • Canada and the US, such as Toronto, Vancouver or New York
  • Mexico, such as Cancún
  • Egypt, such as Hurghada on the Red Sea

Package holidays. Many Condor seats are sold by tour operators as part of a package. Delay and cancellation compensation is still owed by Condor as the operating airline.

How to claim from Condor: on your own or with us

Condor has an EU261 claim form in the help section of its website and asks for a signed power of attorney if you claim on behalf of other people.

On your own

Free, but you write the claim, collect the authorisations and handle the replies. If Condor will not pay, you turn to the national enforcement body of the country you flew from (in Germany the Luftfahrt-Bundesamt, in the UK the CAA) or to the courts.

With DelayFlight24

A two-minute form and an online signature, authorisation included. We handle the claim, the formal demand and any court case with our own lawyers. You pay only if you win: 25% + VAT, with legal costs on us even if we lose.

If Condor has already turned you down

Forward us its answer; it becomes the starting point for our formal demand.

What we need from you

  • Booking or boarding passA tour operator confirmation works too.
  • ID for each travellerPassport or ID card, children included.
  • Condor's messagesDelay or cancellation notices and your expense receipts.

Time limit for a Condor claim

The Regulation sets no deadline; national law of the country where you bring the claim decides, as the EU Court of Justice confirmed in case C-139/11. Older trips are often still claimable: enter the date and we will tell you.

How long a Condor payout takes

If Condor accepts the claim, the money usually arrives within a few weeks. If it takes a formal demand or legal action, allow several months.

Lost or damaged baggage on Condor

Luggage falls under the Montreal Convention rather than Regulation 261. File a Property Irregularity Report (PIR) at the arrival airport before leaving, then write to Condor within 7 days for damage or within 21 days of delivery for delayed bags.

Condor contact details and flight status

Registered office
Condor Flugdienst GmbH, Kelsterbach, Germany; administrative office at Frankfurt Airport
Claims
EU261 form under "Help & Contact" on condor.com
Flight status
Condor official website
Nothing to pay unless you are paid. Our fee is 25% + VAT on success and we cover all legal costs. Check your Condor flight.

What if Condor does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Latest Condor news

The latest delayed, cancelled and overbooked Condor flights and the compensation passengers are owed.

Condor
Delay

Condor delayed flight Toronto Frankfurt: 600€ Compensation

Due to delayed flight the passengers on Toronto Frankfurt flight get 600€ compensation

Compensation 600 €Read
Condor
Delay

Condor Delayed Flight Los Angeles Brandenburg: 600€ Compensation

Due to delayed flight the passengers on Los Angeles Brandenburg flight get 600€ compensation

Compensation 600 €Read
All news

Condor compensation: frequently asked questions

How much compensation does Condor pay for a delayed transatlantic flight?
On flights over 3,500 km, such as Toronto–Frankfurt or Frankfurt–Los Angeles, you are owed €600 per passenger if you arrive at least three hours late.
Is my Condor flight from Canada or the US back to Germany covered?
Yes. Condor is a German, and therefore EU, airline, so Regulation 261/2004 also covers its flights arriving in Europe from outside the EU, such as Vancouver–Frankfurt.
My Condor flight was part of a package holiday. Can I still claim?
Yes. Compensation for delay, cancellation or denied boarding is owed by the airline that operated the flight, whoever sold you the holiday.
Condor refunded my cancelled flight. Am I also due compensation?
Possibly. The refund returns your fare, while compensation of €250 to €600 is for the disruption itself. If you were told less than 14 days ahead and the alternative did not meet the legal limits, you can have both.
I missed a connection in Frankfurt because of a Condor delay. What can I claim?
On a single booking, your arrival at the final destination is what counts. If you got there three hours or more late, compensation is based on the total distance. With separate tickets, each flight is judged on its own.
Condor blamed a technical problem. Does that mean no compensation?
Not necessarily. Under case C-549/07 of the EU Court of Justice, faults arising from normal maintenance are not extraordinary circumstances. Only hidden manufacturing defects are an exception.
Does a Condor pilot strike entitle me to compensation?
Usually yes. A strike by the airline's own staff is treated as part of its normal business (case C-28/20). A strike by air traffic control or airport staff, however, can exempt Condor.
Do I need a power of attorney to claim for my whole family?
Condor asks for signed authorisation when a claim covers other passengers. With DelayFlight24 each traveller signs it online as part of our form.
How long do I have to claim from Condor?
The Regulation sets no limit; it depends on the national law where the claim is brought, as the EU Court of Justice confirmed in case C-139/11. Enter your flight date in our form and we will tell you whether you are still in time.
What does DelayFlight24 charge for a Condor claim?
Nothing upfront. If Condor pays, we keep 25% + VAT: from €250 you receive €173.75, from €400 you receive €278. We bear all legal costs, even if a case is lost.

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Condor flight delayed or cancelled?

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