Twin Jet Compensation 2026 | Online Claim Form

Twin Jet compensation: up to €600 per passenger

Twin Jet flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

Up to €600 per passenger

Check in just 2 minutes

Nothing upfront: you only pay if you get compensation

Legal assistance specialised in air travel

DelayFlight24 applies European Regulation EC 261/2004

In short

Delay: if you arrive 3 hours or more late, Twin Jet owes €250 to €600 per person, depending on the distance.

Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.

Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.

With DelayFlight24 you pay nothing upfront: if Twin Jet pays, you keep €173.75 out of €250 or €278 out of €400.

Twin Jet compensation: €250 for delays and cancellations on regional flights

Twin Jet is a French regional airline headquartered in Aix-en-Provence and founded in 2001. It flies small Beechcraft 1900D turboprops with around twenty seats, linking French cities the big carriers largely ignore (Marseille, Toulouse, Lyon, Strasbourg, Le Puy-en-Velay, Mende, Paris Orly) plus a few foreign points such as Milan Malpensa. For summer 2026 it added seasonal Nice–Olbia and Nice–Menorca flights.

As a French company, Twin Jet is an EU carrier, so Regulation (EC) 261/2004 applies to its entire network: domestic French routes and flights to Italy and Spain alike.

Late landing

The Beechcraft reached your destination three or more hours behind time.

3 hours plus

Flight axed

You were told fewer than 14 days before departure.

Short notice

Seat refused

Left behind against your will with a valid ticket and on time for boarding.

Paid at once

No payout

French air traffic control strikes, or snow and fog that genuinely shut the airport.

Outside causes

Unsure about your flight? Run the free check.

How much Twin Jet pays

Every Twin Jet route is under 1,500 km, so the amount never changes: €250 per passenger.

Band	Twin Jet routes	Compensation
Up to 1,500 km	Marseille–Milan, Nice–Olbia, Nice–Menorca, Toulouse–Nantes, Le Puy–Paris	€250
1,500 to 3,500 km	No routes in this band	€400
Over 3,500 km	No routes in this band	€600

Your fare may have cost less than the compensation; that makes no difference. Two of you on a Marseille–Milan flight landing three and a half hours late are owed €500, and a child with their own seat counts like an adult.

Twin Jet flight delayed: what to keep

With regional turboprops, a single fault can knock a whole day of rotations out of shape. Meanwhile:

Save your Twin Jet confirmation with the T7 code, and your boarding pass.
Write down what staff say at the gate: fault, crew, weather.
Check the time when the door opens at your destination.
Hang on to receipts if you bought food or took a taxi.
Turn down vouchers in place of cash until you have checked your rights.

Help at the airport

Situation	You get
2-hour delay (flights up to 1,500 km)	Meals and drinks
Departure pushed to the next day	Hotel and transfer
Delay of 5 hours or more	Cancel the trip and get your fare back

Connections

If Twin Jet flew the first leg of a single ticket and you reached your final destination three or more hours late, the whole journey counts. More on Twin Jet delay compensation.

Does your Twin Jet flight qualify?Check in 2 minutes, with no obligation.

Check your flight

Twin Jet flight cancelled

With only a small fleet, one cancellation can leave you with no other option the same day.

Refund or rerouting

You can insist on one or the other in every case.

€250 extra

If the cancellation reached you fewer than 14 days out.

Notice	€250 due?
14 days or more	No
7-13 days	Yes, unless the replacement leaves no more than 2 hours early and lands within 4 hours of the original time
Under 7 days	Yes, unless the replacement leaves no more than 1 hour early and lands within 2 hours of the original time

Seasonal routes. Summer links like Nice–Olbia run for just a few weeks; a big schedule change shortly before departure can count as a cancellation. See Twin Jet cancellation compensation.

Overbooking and denied boarding at Twin Jet

With so few seats, being left at the gate hurts. If your ticket and documents were in order, compensation is due immediately, along with another flight. Read more on Twin Jet overbooking.

French strikes and Twin Jet flights

French air traffic controllers strike fairly often, and because that is outside the airline's control it does not trigger compensation. If Twin Jet's own pilots walk out, though, the EU Court of Justice treats it as a business risk and compensation is normally owed (case C-28/20).

Twin Jet rejected your claim? The usual explanations

Usually payable

"Technical problem with the Beechcraft"

Maintenance is part of the carrier's everyday operations.

EU Court of Justice, case C-549/07

It depends

"Industrial action"

Owed if Twin Jet staff struck, not air traffic control.

EU Court of Justice, case C-28/20

Usually payable

"Crew unavailable"

Rostering staff is the airline's job.

Often not payable

"Fog or snow"

Valid if the airport really was unusable at that hour; we check the weather records.

Already turned down by Twin Jet? Forward us the reply: if it does not stand up, we take over. Check your Twin Jet flight.

Twin Jet, Flying Blue and the regional network

Twin Jet is a Flying Blue partner, so you can earn miles on its flights. In 2017 it took over fellow French carrier Hex'Air and absorbed its routes and aircraft. Whatever the loyalty link, Twin Jet remains responsible for claims on the flights it operates under its own T7 code.

Claiming from Twin Jet: DIY or with DelayFlight24

DIY

You write to the airline in French via its website; if it refuses, you can go to the national enforcement body of the country you departed from, or to court, at your own cost.

With DelayFlight24

Enter the flight, sign online and we handle the rest, court included, with our own lawyers. Of €250 you keep €173.75: our fee is 25% + VAT, only if you get paid. Legal costs are ours even if we lose.

What we need from you

Twin Jet bookingConfirmation email or boarding pass.
IDFor every passenger, children too.
Notices receivedDelay texts and receipts.

Deadline

The time limit depends on the law of the country where you claim, not on the Regulation (EU Court of Justice, case C-139/11). Enter your flight date and we will let you know.

When you get the money

If Twin Jet agrees, payment usually follows within a few weeks; a formal demand or court case adds a few months. We keep you posted by email.

Luggage and Twin Jet

If your bag goes missing or arrives damaged, the Montreal Convention applies: file a PIR at the airport, then claim within 7 days for damage or within 21 days of delivery for a late bag.

Twin Jet contacts

Head office: Aix-en-Provence, France
Complaints: "Contactez-nous" page on twinjet.fr
Timetables and flights: Twin Jet official website

No upfront fees. Check your Twin Jet flight now.

What if Twin Jet does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.

Legal costs are on usYou pay nothing for the court case, even if we lose.

All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Twin Jet compensation: frequently asked questions

How much does Twin Jet pay for a delay of more than 3 hours?

€250 per passenger. Every Twin Jet route, including Marseille–Milan and Nice–Olbia, is under 1,500 km, so that is always the figure, unless the airline proves extraordinary circumstances.

Is Twin Jet an EU airline?

Yes. Twin Jet is based in Aix-en-Provence, France, so EU261 covers all its flights, both within France and to Italy and Spain.

My Twin Jet flight was cancelled because of a French air traffic control strike. Am I owed anything?

Not the €250, because an air traffic control strike is outside the airline's control. You still have the right to a refund or another flight, and to meals and drinks while you wait.

What if Twin Jet's own staff were on strike?

Then compensation is normally due: the EU Court of Justice regards a strike by an airline's own employees as part of its normal business risk (case C-28/20).

Twin Jet offered me a voucher instead of money. Should I accept?

No. Compensation must be paid in money; a voucher only replaces it if you agree in writing. Check what you are entitled to first.

My Twin Jet flight was the first leg of a longer journey. Does that change anything?

If it was all on a single booking and you reached your final destination three or more hours late, the delay at the end of the journey is what counts. With separate tickets, each flight is assessed on its own.

How long do I have to claim from Twin Jet?

EU261 does not set a deadline; national law where the claim is brought applies, as the EU Court of Justice confirmed in case C-139/11. Enter your flight date and we will check.

How much does DelayFlight24 charge for a Twin Jet claim?

Nothing upfront. If Twin Jet pays, we keep 25% + VAT and you receive €173.75 of €250. If we need to go to court, legal costs stay with us even if we lose.

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