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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Wamos AirDelay · Cancellation · Overbooking

Wamos Air compensation: up to €600 per passenger

Wamos Air flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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Check your Wamos Air flight

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EBAirline:Wamos AirChange
Flight date
Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Wamos Air pays: out of €400 you receive €278.
  • All the way to courtIf Wamos Air does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,701 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Wamos Air owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Wamos Air pays, you keep €173.75 out of €250 or €278 out of €400.

Wamos Air compensation: who the airline is and when you can claim

Wamos Air is a Spanish airline based in Madrid, operating from Madrid-Barajas. It used to trade as Pullmantur Air and took its current name after being sold in 2014; since 2024 it has belonged to Abra Group. It is still flying, but it no longer sells its own tickets: scheduled routes to the Caribbean ended in 2022, and today it runs holiday charters and leases aircraft with crew to other airlines, using an all-Airbus A330 fleet. Many travellers only realise they flew Wamos when they see the operator's name on the boarding pass.

As an EU carrier, Wamos is bound by Regulation (EC) 261/2004 on flights leaving Europe and on flights it operates into Europe from elsewhere.

Long delay

The A330 gets you to your destination three hours or more after the scheduled time.

From 3 hours

Charter called off

The flight is dropped and you are told less than 14 days before.

Late warning

No seat for you

More seats were sold than the aircraft holds and you are left behind.

Owed at the gate

Exclusions

Extraordinary events the carrier can prove, and routes that never touch Europe.

No payout

Not sure who operated your flight? Enter the route and date: check your Wamos Air flight.

How much Wamos Air pays

With only wide-body A330s, Wamos flies almost entirely long-haul, so the top amount is the one you will usually see.

Distance Flights operated by Wamos Amount
Up to 1,500 km Uncommon, a few charters €250
1,500 to 3,500 km Uncommon, a few charters €400
Over 3,500 km Madrid–New York, Lisbon–Fortaleza, former Madrid–Cancún and Madrid–Punta Cana routes €600

Two parents and two children with their own seats on a delayed Caribbean charter could claim €2,400 between them.

Wamos Air flight delayed: what to do

The delay counts from the moment the door opens on arrival, not from take-off. At the airport:

  1. Confirm the operator: Wamos Air appears on the boarding pass or departures screen.
  2. Keep your holiday paperwork, including the tour operator's booking confirmation.
  3. Ask the holiday rep to state the cause of the delay in writing.
  4. Snap the departures board showing the revised time.
  5. Save receipts for food and transport if nobody looks after you.

Care while you wait

Distance Meals and drinks after
Up to 1,500 km 2 hours
1,500-3,500 km 3 hours
Over 3,500 km, such as Madrid–New York 4 hours
5-hour wait You may cancel the trip and ask for your money back

Missed connection

If the Wamos leg was part of a single booking, the delay at your final destination and the total distance are what count. Read more about the delayed Wamos Air flight.

Does your Wamos Air flight qualify?Check in 2 minutes, with no obligation.
Check your flight

Wamos Air flight cancelled

With charters, tour operators sometimes merge two departures or swap the aircraft late on. You still have two protections.

Refund or replacement flight

Always due.

Compensation up to €600

If the warning came less than 14 days ahead.

Notice Compensation
14 days or more Not owed
7-13 days Owed, unless the alternative leaves no more than 2 hours early and lands within 4 hours
Under 7 days Owed, unless the alternative leaves no more than 1 hour early and lands within 2 hours

Moved departure. A charter brought forward or pushed back by many hours shortly before travel can count as a cancellation. More on the cancelled Wamos Air flight page.

Wamos Air overbooking

On a packed charter, seats sold can exceed capacity. If you are left behind through no fault of your own, compensation and an alternative are owed straight away. See Wamos Air overbooking.

Wamos Air strikes

If Wamos pilots or cabin crew strike, compensation is normally still payable (case C-28/20). An air traffic control strike in Spain or France is an outside event and lets the airline off.

Wamos Air won't pay? The usual replies

Usually payable
"A330 technical issue"

Fleet maintenance is ordinary business.

EU Court of Justice, case C-549/07
It depends
"Contact your tour operator"

Compensation is owed by the airline responsible for the flight, not the travel agent; we work out which one.

Often not payable
"Hurricane in the Caribbean"

If a storm warning really shut the airport, compensation is not due.

Refused by Wamos or your tour operator? We establish who should pay and follow up with a formal demand and court action. Check the flight.

Wamos flights for other airlines: who receives the claim

Wamos has flown Madrid–New York for Air Europa, scheduled services from Madrid for Iberia and Lisbon–Fortaleza for TAP. In these leases the flight carries the client airline's code and, depending on who holds operational responsibility, the claim goes either to that airline or to Wamos. You do not have to work it out: we do, from your documents.

How to claim from Wamos Air

On your own

You must decide whether to write to Wamos, the client airline or the tour operator, then deal with refusals, the national enforcement body of the departure country (the CAA for UK departures) and the courts.

With DelayFlight24

We find the right recipient. You pay 25% + VAT only if we win: €600 becomes €417 in your account.

Claim already rejected

Forward us the reply: if it does not stand up, we start with a formal letter before action.

Documents

  • Package confirmation or ticketShowing the flight number.
  • IDFor every traveller.
  • Boarding passWhere Wamos is shown as operator.

Deadline

There is no single European limit; national law applies (case C-139/11). Flight a few years ago? See whether you are still in time.

When the money arrives

If the carrier accepts, usually within a few weeks. With a demand letter or court case it takes several months, but legal costs stay with us even if we lose.

Luggage and Wamos Air

Lost or damaged bag? The Montreal Convention applies: file a PIR at the airport, then a written claim within 7 days for damage or 21 days for late delivery.

Wamos Air contact details

Head office
Wamos Air, Madrid, Spain
Complaints
Contact section of wamosair.com, or the airline or tour operator that sold you the flight
Flight status
Official website
Flew on a Wamos A330? Find out free of charge whether compensation is due. Start now.

What if Wamos Air does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Wamos Air compensation: frequently asked questions

Is Wamos Air still flying?
Yes. Since 2022 it has not sold scheduled flights of its own, but it operates holiday charters and flights on behalf of other airlines with its Airbus A330 fleet.
Are Wamos Air and Pullmantur Air the same airline?
Yes. Wamos Air is the new name of Pullmantur Air, adopted after the airline was sold in 2014. Your compensation rights are the same.
How much does Wamos Air pay for a delay?
€250, €400 or €600 per passenger depending on distance. On the long-haul flights it usually operates, over 3,500 km, it is €600 for an arrival at least 3 hours late.
My ticket was sold by another airline but Wamos flew the plane. Who do I claim from?
It depends on who held operational responsibility for the flight, which may be Wamos or the airline that sold your ticket. DelayFlight24 checks this for you.
I flew as part of a package holiday. Can I still claim?
Yes. EU261 also covers charter flights within package holidays when the flight leaves Europe, or arrives there with a European carrier such as Wamos.
Is my return flight from the Caribbean on Wamos covered?
Yes. Wamos Air is a Spanish airline, so flights arriving in Europe from outside the EU are protected too.
How long do I have to claim?
EU261 sets no deadline; it depends on the law of the country where you claim. Enter your flight date and we will tell you whether you are in time.
What does DelayFlight24 charge for a Wamos Air claim?
Nothing up front. Once paid, we keep 25% + VAT: you receive €417 of €600, €278 of €400 or €173.75 of €250. Legal costs are ours even if the case is lost.

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