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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Holiday EuropeDelay · Cancellation · Overbooking

Holiday Europe compensation: up to €600 per passenger

Holiday Europe flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Holiday Europe pays: out of €400 you receive €278.
  • All the way to courtIf Holiday Europe does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,709 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Holiday Europe owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Holiday Europe pays, you keep €173.75 out of €250 or €278 out of €400.

Holiday Europe compensation: the airline has stopped flying, so what can you still claim?

Holiday Europe was a small Bulgarian charter airline based in Sofia. It was set up in 2019 with close ties to Turkey's Onur Air, which supplied most of its aircraft, and it flew holidaymakers for tour operators to the Mediterranean, the Canary Islands, Egypt and the UAE. It no longer operates: flights were suspended in December 2020 and the company has been inactive since 2022. If you had a Holiday Europe flight, this page explains your rights and how we can help. We still accept these claims.

As a Bulgarian company it was an EU carrier, so Regulation (EC) 261/2004 covered both its departures from the EU and its flights into Europe from outside, such as a return leg from Hurghada or Dubai.

Late return

The charter reached its destination 3 hours or more behind schedule.

From 3 hours

Flight cancelled

You were told less than 14 days ahead, for example when operations stopped in late 2020.

Under 14 days' notice

Left behind

You were refused boarding because the charter was full.

Due straight away

Exclusions

Events outside the airline's control, such as a flight ban ordered by the authorities.

Outside events

Want to know whether your case can still be pursued? Enter your Holiday Europe flight and we will assess it for free.

What the law provided for a Holiday Europe flight

The amount had nothing to do with the price of your package holiday. Only the flight distance mattered.

Distance Typical holiday charter flights Amount
Up to 1,500 km Short hops to Mediterranean islands €250
1,500 to 3,500 km Many flights to Egypt and the Canaries, depending on the departure airport €400
Over 3,500 km Only very long routes to non-EU countries; within the EU the cap stays at €400 €600

Each traveller is entitled to the amount, including children with their own seat: a family of four on a €400 charter could claim €1,600.

Delayed Holiday Europe flight

Charter delays often build up because one aircraft flies several tight rotations to different resorts in a single day. What counts is when the doors opened on arrival. If you still need to document your trip:

  1. Dig out the tour operator's voucher or your boarding pass: it is often the only proof of the flight.
  2. Look for messages from your travel agent about the schedule change: on charters, that is where they came from.
  3. Piece together your arrival time using photos, texts or transfer receipts.
  4. Keep receipts for meals or a hotel you paid for yourself.
  5. Do not sign waivers offered by the tour operator in exchange for a discount.

Care at the airport

Distance Meals and drinks after
Up to 1,500 km 2 hours
1,500 to 3,500 km 3 hours
Over 3,500 km 4 hours
More than 5 hours Give up the flight and get the ticket refunded

Missed connection

Charters were nearly always direct, but if a second flight was on the same booking, your arrival at the final destination is what counts. More on a delayed Holiday Europe flight.

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Holiday Europe flights cancelled in 2020

Between the pandemic and the halt to operations at the end of 2020, many passengers lost their departure.

Ticket refund

Always due for a cancelled flight; with a package holiday, you claim it from the organiser.

€250 to €600 compensation

Only with less than 14 days' notice and no extraordinary circumstances.

Notice Compensation
14 days or more No
7 to 13 days Yes, unless the replacement left no more than 2 hours earlier and arrived less than 4 hours late
Under 7 days Yes, unless the replacement left no more than 1 hour earlier and arrived less than 2 hours late

Health-related bans. If the flight was grounded by an official ban, compensation is usually not due, but a refund is. Read more about a cancelled Holiday Europe flight.

Holiday Europe overbooking

Charter seats were sold in blocks to tour operators, so denied boarding was rare. If it happened through no fault of yours, compensation was due immediately. See our guide to Holiday Europe overbooking.

Strikes and Holiday Europe flights

A strike by the airline's own crews did not let it off the hook (case C-28/20); one by air traffic controllers or airport staff did. Even then, the airline had to provide meals, drinks and, where needed, a hotel night: if you paid yourself, your receipts still matter.

Typical objections for a defunct charter airline

Usually payable
"Aircraft fault"

Maintenance is the airline's risk, even when the aircraft was leased in.

EU Court of Justice, case C-549/07
It depends
"Covid restrictions"

An official ban is extraordinary; a flight dropped because it was half empty is not.

Often not payable
"The airline no longer exists"

The right remains, but collecting from an inactive company is difficult.

Never heard back? We will tell you plainly whether there is a realistic chance. Have your flight assessed.

Tour operators and Onur Air: who is responsible now

Holiday Europe did not sell tickets to the public: seats went through tour operators. If your flight was part of a package, the organiser is liable for the trip not being delivered as agreed. Onur Air, the Turkish partner, has also ceased trading. Before taking any step, we work out who sold the flight, who operated it and whether anyone is still in a position to pay; only then do we suggest how to proceed.

How to make a claim

On your own

You have to trace the company, write to the tour operator and, if needed, contact the national enforcement body of the country where the flight departed or go to court.

With DelayFlight24

Free assessment, action with our own lawyers and a 25% + VAT fee only if you are paid: from €250 you keep €173.75, from €400 you keep €278. Legal costs are ours even if the case is lost.

If you already complained

Send us the reply from the tour operator or the airline and we will pick it up from there.

Documents

  • Voucher or boarding passThe package contract helps too.
  • IDFor every passenger.
  • Evidence of the disruptionAgent messages, photos, receipts.

Time limits

National law sets the deadline (EU Court of Justice, case C-139/11). For flights in 2019 or 2020, check now by entering the date.

Realistic timescales

With an inactive airline we cannot promise timings: where action against the organiser is possible, it usually takes a few months. We update you by email at every step and, if money comes in, transfer your share.

Lost luggage with Holiday Europe

The Montreal Convention applies: a PIR at the airport, then a claim within 7 days for damage or within 21 days of delivery for a delayed bag. Today it is worth contacting the tour operator as well.

Holiday Europe at a glance

Base
Sofia, Bulgaria
Status
Flights suspended since December 2020, inactive since 2022; no customer service
Partner
Onur Air (Turkey), also defunct
You only pay if you get paid. Check your Holiday Europe flight.

What if Holiday Europe does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Holiday Europe compensation: frequently asked questions

Is Holiday Europe still flying?
No. The Bulgarian charter airline suspended flights in December 2020 and has been inactive since 2022. We still assess Holiday Europe claims free of charge.
Did EU261 apply to Holiday Europe flights?
Yes. Holiday Europe was a Bulgarian, and therefore EU, airline: its departures from the EU were covered, and so were return flights into Europe from countries such as Egypt or the UAE.
My Holiday Europe flight was part of a package holiday. Who should I contact?
The package organiser, usually the tour operator, is liable if the trip was not delivered as agreed. Compensation under the Regulation is owed by the airline that operated the flight, so we check which route is realistic for you.
How much could I have been owed for a delayed Holiday Europe flight?
It depends on distance: €250 up to 1,500 km and €400 from 1,500 to 3,500 km, which covers many flights to Egypt and the Canaries. Above 3,500 km it rises to €600, but only on routes to or from non-EU countries.
My Holiday Europe flight was cancelled because of Covid. Am I owed compensation?
If an official ban caused the cancellation, usually not, though a ticket refund is still due. If the flight was dropped for commercial reasons, compensation may be payable.
Onur Air aircraft operated my flight. Does that change anything?
Onur Air was the Turkish partner that supplied most of Holiday Europe's aircraft, and it has also ceased trading. What matters is the operating carrier shown on your ticket: send us your documents and we will check.
Can I still claim for a flight from 2019 or 2020?
It depends on the country where the claim is brought, because the Regulation sets no deadline. For flights from those years, act quickly: enter the date and we will tell you.
What does DelayFlight24 charge for a Holiday Europe claim?
Nothing upfront. If we recover money we keep 25% + VAT: from €250 you get €173.75 and from €400 you get €278. Legal costs are ours even if the case is lost.

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