Air Moldova compensation (Air Moldavia): what you can still claim
Air Moldova, often searched for as Air Moldavia, was Moldova's flag carrier, based at Chișinău airport. It suspended all flights in early May 2023 while seeking a restructuring, then lost its air operator certificate and was declared insolvent by a Moldovan court. It no longer flies. If one of its flights left you stranded or landed you hours late, we will still assess your claim and tell you what is realistic against an insolvent airline.
One point decides everything: Air Moldova is not an EU airline. Regulation (EC) 261/2004 only covers its flights departing from an airport in the EU, Norway, Iceland or Switzerland, such as a flight from Italy to Chișinău. Flights from Chișinău into the EU fall outside the Regulation.
Delay leaving the EU
Flight from Europe that landed 3 hours or more late.
EU departures onlyCancellation
Notice under 14 days, including the May 2023 shutdown.
Under 14 daysDenied boarding
Bumped through overbooking with a valid ticket and documents.
Owed at onceNot covered
Flights from Chișinău into the EU, and truly extraordinary events.
Outside the RegulationNot sure your flight qualifies? Enter airports and date for a free check.
How much Air Moldova compensation is worth
The sum is fixed and depends only on the distance of the flight that left Europe, not on the fare.
| Distance | Air Moldova flights concerned | Amount |
|---|---|---|
| Up to 1,500 km | Departures from central and eastern Europe to Chișinău | €250 |
| 1,500 to 3,500 km | Departures from western and southern Europe | €400 |
| Over 3,500 km | Rare on the Air Moldova network | €600 |
Each passenger has their own claim: three people on a €400 flight add up to €1,200. Children with a paid seat count the same as adults.
Air Moldova delayed flight: the evidence you need
With the airline grounded, your claim rests on what you kept:
- E-ticket with the 9U flight number and booking reference.
- Boarding pass for the flight out of the EU.
- Air Moldova notices by email or text about the delay, cancellation or suspension.
- Receipts for food, transport or a hotel you paid for.
- Any claim already lodged with the airline or in the insolvency.
Airport care on flights from the EU
On departures from Europe, Air Moldova had to provide meals, drinks and accommodation where needed.
| Distance | Care after |
|---|---|
| Up to 1,500 km | 2 hours |
| 1,500 to 3,500 km | 3 hours |
| Over 3,500 km | 4 hours |
| Delay of 5 hours or more | Ticket refund if you did not travel |
Connecting in Chișinău
Starting in the EU on one booking with a stop in Chișinău, the delay at your final destination counts and the amount follows the total distance. The return trip into the EU is not covered. More on Air Moldova delayed flight compensation.
Air Moldova cancelled flight: refund and compensation
The May 2023 suspension wiped out every later flight. For departures from the EU, two separate rights apply.
Due for any cancelled flight, whatever the notice.
On top, if you were told less than 14 days ahead.
| Notice | Compensation |
|---|---|
| 14 days or more | No |
| 7-13 days | Yes, unless the replacement left no more than 2 hours early and arrived within 4 hours |
| Under 7 days | Yes, unless the replacement left no more than 1 hour early and arrived within 2 hours |
Sudden shutdown. An airline's money troubles are not an extraordinary circumstance, but with Air Moldova insolvent, recovery depends on the Moldovan procedure. See Air Moldova cancelled flight compensation.
Air Moldova overbooking
Refused boarding at a European airport because the flight was oversold? Compensation was due on the spot, plus another flight. Refusals over missing documents or visas do not count. Read more on Air Moldova overbooking and denied boarding.
Strikes and Air Moldova flights
If a flight from the EU was cancelled because Air Moldova employees went on strike, compensation is normally owed: the EU Court of Justice sees it as part of the carrier's business (case C-28/20). It is different if air traffic controllers at the departure airport were striking.
Air Moldova turned you down? The usual reasons
A fault arising in routine operation of the aircraft does not excuse the airline.
EU Court of Justice, case C-549/07Owed if Air Moldova staff struck, not controllers.
EU Court of Justice, case C-28/20A lack of aircraft or cash is a business risk.
Correct: from Chișinău to Europe the Regulation does not apply.
Air Moldova today: suspension and insolvency
Privatised in 2018 and sold to the Civil Aviation Group consortium, which included Romania's Blue Air, Air Moldova flew under IATA code 9U and ran the Air Moldova Club loyalty scheme. After the 2023 shutdown its operator certificate lapsed and Moldovan courts declared it insolvent. Any claim now has to go through that procedure, and we are open about the odds before we start.
Claiming from Air Moldova: on your own or with us
You must deal with the Moldovan insolvency or go to the national enforcement body of the country where the flight departed, or to court, at your own expense.
Sign online and we run the claim, in court if needed, with our own lawyers. You only pay if you get paid: 25% + VAT. Legal costs stay with us even if we lose.
Already refused?
Send us Air Moldova's reply and we will check whether the refusal was justified.
Useful documents
- Ticket and boarding passFor the 9U flight out of the EU.
- Passport or ID cardFor each passenger.
- Airline messagesNotices and expense receipts.
Time limits
The Regulation sets no deadline: the law of the country where you claim decides (EU Court of Justice, case C-139/11). Enter your flight date and we will check you are in time.
How long payment takes
When a trading airline accepts, payment usually takes a few weeks; with a court case, several months. With Air Moldova, timing depends on the insolvency. We keep you updated by email.
Lost baggage with Air Moldova
Lost or damaged bags fall under the Montreal Convention: a PIR on arrival, then a claim within 7 days for damage and within 21 days for late delivery.
Air Moldova details
- Base
- Chișinău International Airport, Moldova
- Complaints
- No active channel: claims go through the insolvency procedure
- Flight status
- We check actual times against historical data