Evelop Compensation 2026 | Online Claim Form

Evelop compensation: up to €600 per passenger

Evelop flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

Up to €600 per passenger

Check in just 2 minutes

Nothing upfront: you only pay if you get compensation

Legal assistance specialised in air travel

DelayFlight24 applies European Regulation EC 261/2004

In short

Delay: if you arrive 3 hours or more late, Evelop owes €250 to €600 per person, depending on the distance.

Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.

Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.

With DelayFlight24 you pay nothing upfront: if Evelop pays, you keep €173.75 out of €250 or €278 out of €400.

Evelop compensation, now Iberojet: up to €600 per passenger

You will not find Evelop on departure boards any more. In December 2020 the Spanish airline owned by the Barceló group merged with its Portuguese sister Orbest, and the two now fly under the Iberojet brand. The company operating the flights is still called Evelop Airlines S.L., registered in Palma de Mallorca. Whether your ticket says Evelop or Iberojet, your rights are exactly the same.

As a European carrier, it is covered by EU Regulation 261/2004 in both directions: outbound from Madrid and on the way home from the Caribbean or Central America.

Delay

You reached your destination three hours or more late, including on the return flight to Europe.

3 hours on arrival

Cancellation

Your flight was cancelled with less than 14 days' notice, often after the holiday was already paid for.

Under 14 days

Overbooking

You were left behind against your will despite a valid ticket and documents.

Due immediately

When nothing is due

Hurricanes, airspace closures or strikes outside the airline's control.

Extraordinary events

Check your Evelop or Iberojet flight now.

How much Evelop pays on long-haul routes

Almost its entire network crosses the Atlantic, so the top amount normally applies, whatever you paid for the package holiday.

Route	Amount
Madrid–Cancún	€600
Punta Cana–Madrid (return)	€600
Madrid–San José, Costa Rica	€600

Each passenger is entitled, including children with their own seat.

Evelop flight delayed

Many people fly Evelop as part of a package and assume the tour operator owes them. It does not: compensation comes from the airline. Keep your boarding pass, notifications and receipts; on these routes you are owed meals after a 4-hour wait and a hotel if needed. After 5 hours you can abandon the trip and get the fare back. If you missed a connection on a single booking, your final arrival is what counts. See our page on a delayed Evelop flight.

Does your Evelop flight qualify?Check in 2 minutes, with no obligation.

Check your flight

Evelop flight cancelled

With a cancellation you choose between a refund and an alternative flight; compensation is added if you were told less than 14 days ahead, unless the replacement had very similar times. A schedule change of several hours can also count as a cancellation. More on our page about a cancelled Evelop flight.

Overbooking on Evelop

If you are turned away at the gate because too many passengers were booked, compensation is payable immediately, along with another flight. It is not due if your passport or entry requirements for the destination were lacking. Read our guide to Evelop overbooking and denied boarding.

Strikes, hurricanes and Evelop refusals

A strike by the airline's own pilots or cabin crew does not release it from paying (case C-28/20); one by air traffic controllers does.

Usually payable

"Technical fault"

An aircraft grounded for maintenance is not an extraordinary event.

Court of Justice of the EU, case C-549/07

It depends

"Hurricane in the Caribbean"

Only valid if the storm genuinely hit that airport at that time.

Often not payable

"Air traffic control strike"

Outside the airline's control: care and a refund still apply.

Has Iberojet said no? We review the reason and, if needed, take it further ourselves. Check the flight.

How to claim from Evelop

You can write to the airline yourself via the contact section of iberojet.com, or leave it to us.

On your own

Free, but if the airline refuses you must turn to the national enforcement body of the country where the flight departed, or the courts.

With DelayFlight24

Claim, formal demand and court action with our own lawyers. You pay only if you are paid: 25% + VAT, so from €600 you keep €417. Legal costs are ours even if the case is lost.

Ticket or holiday voucherShowing the E9 flight number.
PassportFor each traveller.
Airline noticesEmails and texts about changes.

The Regulation has no fixed deadline: national law decides (Court of Justice of the EU, case C-139/11). Even flights operated as Evelop before 2020 may still be claimable.

Payment times

If Iberojet accepts, payment usually arrives within a few weeks; with a formal demand or court case, allow a few months.

Baggage and Evelop contact details

Lost or damaged bags fall under the Montreal Convention: file a PIR at the airport, then claim within 7 days for damage or 21 days for a delay.

Head office: Evelop Airlines S.L. (Iberojet), Palma de Mallorca, Spain
Complaints: Contact and passenger rights sections of iberojet.com
Flight status: Iberojet app or the flight status page on its website

Nothing to pay if we recover nothing. Check your Evelop flight.

What if Evelop does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.

Legal costs are on usYou pay nothing for the court case, even if we lose.

All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Evelop compensation: frequently asked questions

Does Evelop still exist?

Not as a brand: in December 2020 Evelop merged with Orbest and now flies as Iberojet. The operating company is still Evelop Airlines S.L., based in Palma de Mallorca, and passengers keep exactly the same rights.

How much does Evelop pay for a delayed Madrid–Cancún flight?

€600 per passenger, because the route is longer than 3,500 km. It is due if you arrived at least 3 hours late and the cause was not an extraordinary circumstance.

Is the return flight from the Caribbean covered?

Yes. Evelop (Iberojet) is a Spanish airline, so EU Regulation 261/2004 also applies to flights into Europe from Cancún, Punta Cana or San José.

I travelled on a package holiday. Who do I claim from?

From the airline that operated the flight, not the travel agent or tour operator. In our form, the flight number is all you need.

A hurricane cancelled my Evelop flight. Am I owed anything?

If the hurricane genuinely affected the airport at the time, compensation is usually not due, but a refund or alternative flight and care still apply. We check whether the reason holds up.

Can I claim for an old Evelop flight?

Often, yes: the Regulation sets no deadline and the law of the country where you claim applies. Enter the date and we will tell you straight away.

Iberojet offered me a voucher. Should I accept?

You do not have to. Compensation is paid in cash unless you agree to a voucher in writing.

What does it cost to claim from Evelop with DelayFlight24?

Nothing upfront. If we recover the money we keep 25% + VAT: from €600 you receive €417. Legal costs are ours, even if the case is lost.

We respect your privacy

Cookie preferences