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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Rossiya AirlinesDelay · Cancellation · Overbooking

Rossiya Airlines compensation: up to €600 per passenger

Rossiya Airlines flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
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  • Nothing upfront: you only pay if you get compensation
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  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Rossiya Airlines pays: out of €400 you receive €278.
  • All the way to courtIf Rossiya Airlines does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,774 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Rossiya Airlines owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Rossiya Airlines pays, you keep €173.75 out of €250 or €278 out of €400.

Rossiya Airlines compensation: what EU261 still covers

Rossiya Airlines is the St Petersburg-based member of the Aeroflot Group, with bases at Pulkovo, Moscow Sheremetyevo, Sochi and Krasnoyarsk. It has not served any EU country since late February 2022, when European airspace closed to Russian carriers; in April 2022 it was also placed on the EU Air Safety List of airlines banned from operating in Europe. The UK closed its airspace to Russian airlines too. Rossiya still flies within Russia and to a number of non-EU countries.

As a non-EU carrier, Rossiya was bound by Regulation (EC) 261/2004 only on flights leaving an airport in the EU, Norway, Iceland or Switzerland. A Barcelona–St Petersburg flight was covered; the return leg to Barcelona was not.

Delay

A Rossiya flight from a European airport reaching its final destination 3 hours or more late.

Departures from Europe only

Cancellation

A flight to Russia scrapped with under 14 days' notice and no close alternative.

Late notice

Denied boarding

Left behind at an EU airport because the flight was oversold, with valid papers and on time at the gate.

Owed on the spot

Not covered

Flights from Russia into Europe, domestic Russian flights and cancellations caused by the 2022 airspace ban.

Outside the rules

Have an old Rossiya booking and not sure where it stands? Check your Rossiya flight for free.

How much Rossiya Airlines had to pay

The sum is fixed per passenger and depends on the distance from the European departure airport to the final destination; the fare paid is irrelevant.

Distance Example routes from the EU Amount
Up to 1,500 km Helsinki–St Petersburg, Riga–St Petersburg €250
1,500 to 3,500 km Rome–St Petersburg, Barcelona–St Petersburg €400
Over 3,500 km Milan–St Petersburg–Krasnoyarsk on one ticket €600

Each traveller has a separate claim, including children with their own seat: a family of four on a Rome–St Petersburg flight that landed 5 hours late could ask for €1,600.

Delayed Rossiya flight: building the case today

With a flight from a few years back, the job is to reconstruct what happened. The arrival time that counts is when the doors opened, not touchdown. Dig out:

  1. Your e-ticket with the flight number, which often starts with SU, the shared Aeroflot Group code.
  2. The "operated by Rossiya" line on the confirmation, which shows who is liable.
  3. Boarding passes, including any onward leg from Pulkovo or Sheremetyevo.
  4. Delay notices sent by email or text with the revised times.
  5. Receipts for food and hotels you paid for while waiting.

Care at the airport

On departures from Europe Rossiya had to provide food, drinks and, for an overnight wait, a hotel and transfer:

Route Care due after
Up to 1,500 km 2 hours
1,500 to 3,500 km 3 hours
Over 3,500 km 4 hours
5 hours or more You could drop the trip and get the fare back

Missed connection in St Petersburg

Flew from Milan via Pulkovo to Siberia and missed the onward flight? On a single booking, what matters is the delay at your last stop. See our page on the delayed Rossiya flight.

Does your Rossiya Airlines flight qualify?Check in 2 minutes, with no obligation.
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Cancelled Rossiya flight: what you can still claim

Ticket price

Must be returned for any cancelled flight from the EU, including those axed in February 2022.

Fixed compensation

Added only with late notice and a cause that was not extraordinary.

Notice Compensation
14 days or more No
7 to 13 days Yes, unless the new flight left no more than 2 hours early and arrived under 4 hours late
Under 7 days Yes, unless the new flight left no more than 1 hour early and arrived under 2 hours late

February–March 2022. Cancellations forced by the airspace closure were imposed by governments: fixed compensation is usually not due, but the refund for the unused flight is. More on the cancelled Rossiya flight page.

Rossiya overbooking at European airports

If Rossiya left you behind at an EU airport because the flight was full, compensation was due straight away, plus rerouting or a refund. A refusal over a missing Russian visa does not count. See the guide to Rossiya overbooking.

Strikes and Rossiya Airlines

A walkout by Rossiya's own pilots or cabin crew is part of running the airline and does not excuse it from paying (case C-28/20). Industrial action by air traffic controllers in a European country is different: it is an outside event.

Rossiya said no? We review the reason

Usually payable
"Technical fault"

A defect found during routine maintenance is the airline's own risk.

EU Court of Justice, case C-549/07
It depends
"Flight operated for Aeroflot"

The operating airline is liable: if Rossiya flew the plane, the claim goes to Rossiya.

Often not payable
"Flight departed from St Petersburg"

Correct: on flights from Russia to Europe the regulation does not bind a Russian carrier.

Already turned down by Rossiya? Send us the reply and we will tell you whether it holds up. Check the Rossiya flight.

Rossiya and the Aeroflot code

Since 2014 flights by Aeroflot Group airlines have been sold under a single code, which is why many Rossiya flights carry an SU number. Its frequent flyer scheme is Aeroflot Bonus. Donavia and Orenair were folded into Rossiya in 2016.

How to claim from Rossiya

On your own

Write to Rossiya through its website and, if nothing happens, go to the national enforcement body of the country where the flight departed or to court, at your own cost.

With DelayFlight24

We check coverage and deadlines for free. You pay only if you are paid: 25% + VAT. Any legal costs are ours.

If Rossiya has already rejected you

You can still hand the case to us: we reread the reply and consider a formal demand.

Documents

  • Booking confirmationEven an old email showing the SU or FV number.
  • IDFor every passenger.
  • Rossiya's messagesDelay notices, replies, receipts.

Time limits

The deadline is set by the law of the country where you bring the claim (case C-139/11). Several years have passed since Rossiya last flew to the EU, so in some countries the window may have closed and in others not. Enter the date and we will check.

How long payment takes with Rossiya

With an airline that no longer serves Europe, timing is hard to predict: usually a few weeks if it accepts, several months if formal action is needed. We tell you honestly what the realistic options are before we start.

Lost luggage on a Rossiya flight

The Montreal Convention applies: file a PIR at the airport, then complain in writing within 7 days for damage and within 21 days of getting the bag back for delay.

Rossiya Airlines contact details

Head office
Rossiya Airlines, St Petersburg, Russia
Group
Aeroflot (Aeroflot Bonus scheme)
Complaints
Customer service via the airline's official website
Free check. We tell you whether your Rossiya flight was covered and what can be recovered now. Start here.

What if Rossiya Airlines does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Rossiya Airlines compensation: frequently asked questions

Does Rossiya Airlines still fly to the UK or the EU?
No. Since late February 2022 Russian airlines have been barred from EU and UK airspace, and Rossiya is also on the EU Air Safety List. It still flies within Russia and to some non-EU countries.
Does EU261 apply to Rossiya Airlines?
Only to flights that left an airport in the EU, Norway, Iceland or Switzerland. Rossiya is a Russian airline, so flights from St Petersburg or Moscow into Europe are not covered.
My flight had an SU number but was operated by Rossiya. Who do I claim from?
From the operating airline, Rossiya. Since 2014 the Aeroflot Group has sold its flights under one code, which is why the number starts with SU.
How much is a delayed Rome–St Petersburg flight worth?
€400 per person, as the route is between 1,500 and 3,500 km, if you arrived at least 3 hours late and there were no extraordinary circumstances.
My flight was cancelled in February 2022. Can I claim anything?
A refund of the unused ticket, yes. Fixed compensation usually not, because the airspace ban was decided by governments and counts as an extraordinary circumstance.
Is it too late for a Rossiya flight from years ago?
It depends on the country where the claim is brought, as the regulation sets no deadline. Give us the flight date and we will tell you whether a claim is still possible.
I had one ticket Milan–St Petersburg–Krasnoyarsk. How much can I get?
On a single booking from the EU the final destination counts: over 3,500 km, so €600 per passenger if you reached Krasnoyarsk 3 or more hours late.
What does DelayFlight24 charge for a Rossiya claim?
The check is free. If we recover the money we keep 25% + VAT: you keep €173.75 of €250, €278 of €400 and €417 of €600. If we recover nothing, you pay nothing.

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