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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
NeosDelay · Cancellation · Overbooking

Neos compensation: up to €600 per passenger

Neos flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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Check your Neos flight

Free and with no obligation, in 2 minutes.

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Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Neos pays: out of €400 you receive €278.
  • All the way to courtIf Neos does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,650 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Neos owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Neos pays, you keep €173.75 out of €250 or €278 out of €400.

Neos claims in numbers

Figures from the Neos claims we have handled for our customers, updated daily.

216Neos passengers have trusted us
86%of claims concern delayed flights
12%concern cancelled flights
2%concern overbooking and denied boarding

Neos routes with the most claims

Neos routes with the most claims
RoutekmOwed
MilanAmritsar5,777600 €Check
RomeIbiza978250 €Check
MilanNew York6,418600 €Check
MilanNanjing8,919600 €Check
Tel AvivParis3,287400 €Check
DakarMilan4,206600 €Check
La RomanaRome7,943600 €Check
RomeSharm el-Sheikh2,527400 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

Neos compensation: up to €600 for a delayed or cancelled flight

Neos is the airline of Italy's Alpitour travel group. From its main base at Milan Malpensa it flies holidaymakers around the Mediterranean and operates long-haul Boeing 787 services to Asia, Africa and North America. We have dealt with more than 140 Neos claims for over 200 passengers, from Rome–Ibiza to Milan–Amritsar and Milan–New York. If you landed 3 or more hours late, or your flight was cancelled at short notice, you could be owed €250, €400 or €600 per person, even if the flight was part of a package holiday.

Neos S.p.A. is based in Somma Lombardo, near Varese, so it is an EU airline. Regulation (EC) 261/2004 covers its departures from the EU and also its flights into Europe from India, the United States, the Caribbean or Africa.

Delay

Your Neos flight reached its final destination 3 hours or more behind schedule.

3+ hours at arrival

Cancellation

You were told, by Neos or your tour operator, less than 14 days before departure.

Short notice

Bumped

The flight was full and you were refused boarding despite a confirmed booking and arriving on time.

Owed on the spot

Exceptions

A hurricane, closed airspace or an air traffic control strike. Neos must prove the event caused your delay.

Proven force majeure

Enter your route and date and we'll tell you in two minutes what you can claim. Check your Neos flight.

How much Neos pays

Because so many Neos claims involve intercontinental flights, €600 is the most common amount in our files. What you paid for the holiday makes no difference; distance does.

Distance Neos routes in our claims Compensation
Up to 1,500 km Rome–Ibiza €250
1,500 to 3,500 km Tel Aviv–Paris €400
Over 3,500 km Milan–Amritsar, Milan–New York, Milan–Nanjing, Amritsar–Toronto €600

Compensation is per traveller. Two parents and two children flying Milan–New York who arrived 3 hours 40 minutes late could claim €2,400 together; children with their own seat receive the full amount.

Neos flight delayed: what to do

More than 8 in 10 of our Neos claims are about delays, many on long-haul rotations where one technical issue can hold back hundreds of passengers. The time that counts is when the doors open at the last airport on your ticket. Our tips:

  1. Keep your boarding pass and booking, including the tour operator's travel documents.
  2. Ask the tour rep or ground staff to confirm the reason for the delay in writing.
  3. Write down the actual arrival time and photograph the arrivals board.
  4. Hang on to receipts for meals and transport if no care was provided.
  5. Turn down holiday vouchers offered instead of cash compensation.

Care while you wait

Whatever caused the delay, Neos must give you meals and drinks and, if you leave the next day, a hotel with transfers.

Distance Care after
Up to 1,500 km 2 hours
1,500-3,500 km 3 hours
Over 3,500 km (Neos long-haul) 4 hours
5 hours or more You may give up the flight and get a refund

Missed connection on a Neos itinerary

Neos has sold Amritsar–Toronto journeys with a change of plane in Milan. On a single booking, if you reached Toronto 3 or more hours late, compensation is based on the full distance. With separate tickets, each flight is assessed on its own. Read more about Neos delay compensation.

Does your Neos flight qualify?Check in 2 minutes, with no obligation.
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Cancelled Neos flight: your rights

Just over 1 in 10 of our Neos cases is a cancellation, often passed on by the tour operator with a replacement flight. Accepting it does not cost you the compensation.

Refund or alternative flight

Always owed: take your money back or travel on a replacement.

€250 to €600 compensation

Due as well if you were told less than 14 days before the flight.

Notice Compensation
14 days or more Not owed; refund or rerouting remain
7-13 days Owed, unless the replacement leaves no more than 2 hours earlier and lands within 4 hours of the original time
Under 7 days Owed, unless the replacement leaves no more than 1 hour earlier and lands within 2 hours of the original time

Big schedule changes. On holiday flights, departure times sometimes move by several hours just before travel; the EU Court of Justice has held that this can amount to a cancellation. Check your case or see our page on cancelled Neos flights.

Neos overbooking

Denied boarding makes up around 2 in 100 of our Neos claims, typically on full summer departures. If you were left behind against your will, Neos owes compensation straight away plus another flight. Nothing is owed if you were stopped for a missing visa, for instance for India or the US. See our guide to Neos overbooking.

Neos and strikes

When Neos pilots or cabin crew strike, compensation is normally payable, because a strike by the airline's own staff is part of its normal activity (EU Court of Justice, case C-28/20). Industrial action by air traffic controllers or airport services, in Italy or abroad, is extraordinary: you keep care and a refund or rerouting, but not compensation.

Neos refused your claim? Typical reasons

Passengers who reach us after a first refusal usually received one of these replies.

Usually payable
"Technical problem with the aircraft"

Fixing aircraft is routine airline business; only hidden manufacturing defects are an exception.

EU Court of Justice, case C-549/07
Usually payable
"Late arrival of the inbound aircraft"

A delay inherited from the previous flight needs an extraordinary event at its source to excuse Neos.

It depends
"Strike"

Neos crew: usually payable. Controllers or airport staff: not payable.

EU Court of Justice, case C-28/20
Often not payable
"Airspace closure" or "bad weather"

Valid only if it hit your flight at that time; we check the operational data.

Has Neos already said no? Send us its reply. If the reasoning is weak, we follow up with a formal demand and, where needed, court action. Check your Neos flight.

Neos flights in an Alpitour package

Many Neos passengers travel on a package sold by an Alpitour group tour operator or a travel agent. EU261 still applies: compensation for delay or cancellation is owed by Neos as the operating airline, not by the agent. Neos flies from Milan Malpensa, Rome Fiumicino, Verona, Bologna and Bergamo.

Long-haul Neos flights into Europe are covered too

As an Italian airline, Neos must pay compensation on flights arriving in the EU from outside it. Among our cases:

  • India–Italy flights such as Amritsar–Milan
  • New York–Milan
  • flights from Dakar and Toronto
  • Tel Aviv–Paris and other routes from Israel to the EU

How to claim from Neos

You can write to Neos customer service through the channels on neosair.it, quoting your flight number and booking reference.

On your own

Free, but you chase the airline yourself. If Neos won't pay, you can contact the national enforcement body of the country where the flight departed (the CAA for UK departures) or go to court.

With DelayFlight24

Two-minute form, online signature. We handle the claim, formal demand and court case with our own lawyers. You pay only on success: 25% + VAT, leaving you €173.75 of €250, €278 of €400 and €417 of €600. Legal costs are ours even if we lose.

If Neos has already rejected you

We review the airline's reasoning and, if it doesn't stand up, send a formal letter of demand.

What to prepare

  • Ticket or package bookingShowing the Neos flight number.
  • PassportFor every traveller, children included.
  • NotificationsEmails from Neos or the tour operator, receipts.

Deadline to claim

There is no deadline in EU261 itself; the law of the country where you claim decides (EU Court of Justice, case C-139/11). A holiday flight from a few years ago may still qualify: enter the date.

When Neos pays

If Neos accepts, payment usually arrives within a few weeks. If a formal demand or court case is needed, expect a few months. We then transfer your share by bank transfer.

Lost or damaged Neos luggage

Baggage is covered by the Montreal Convention. Report the problem with a PIR at the arrival airport and write to Neos within 7 days for damage, or within 21 days of delivery for a delayed bag.

Neos contacts and flight status

Head office
Neos S.p.A., Somma Lombardo (Varese), Italy
Group
Alpitour
Complaints
Customer service channels on neosair.it
Flight status
Official Neos website or airport screens
No upfront costs. We're paid only from the compensation we recover, and we cover the legal costs. Check your Neos flight.

What if Neos does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Neos compensation: frequently asked questions

How much does Neos pay for a delay of 3 hours or more?
It depends on distance: €250 up to 1,500 km (e.g. Rome–Ibiza), €400 between 1,500 and 3,500 km (Tel Aviv–Paris) and €600 beyond 3,500 km, such as Milan–New York or Milan–Amritsar. The amount is per passenger.
My Neos flight was part of a package holiday. Can I still claim?
Yes. EU261 applies to flights sold within a package. Neos, as the airline that operated the flight, owes the compensation, not the tour operator or travel agent.
Is my delayed return flight from India or New York covered?
Yes. Neos is an Italian airline, so the Regulation also covers its flights arriving in the EU from outside. With a delay of 3 hours or more on arrival, these long-haul routes pay €600 per person.
I missed my connection in Milan on an Amritsar–Toronto trip with Neos. Am I entitled to compensation?
If the whole trip was on one booking and you reached Toronto 3 or more hours late, the claim is based on the total distance. Separate tickets are assessed flight by flight.
My Neos departure was moved by several hours. Does that count as a cancellation?
It can. The EU Court of Justice has ruled that a significant schedule change notified shortly before departure may be treated as a cancellation, with compensation if you had less than 14 days' notice.
Neos offered me a voucher. Should I accept it?
Not without checking first. Compensation must be paid in money unless you agree in writing to a voucher, and €600 in cash is often worth more than travel credit.
Do air traffic control strikes entitle me to Neos compensation?
No, they are extraordinary circumstances, though care and a refund or new flight remain due. A strike by Neos's own crew, on the other hand, normally does lead to compensation.
How long do I have to claim against Neos?
EU261 sets no time limit; national law in the country where you claim applies. Even a trip from a few years ago may still be within the limit, so enter the date to check.
What does DelayFlight24 charge for a Neos claim?
Nothing upfront. When we recover the money we keep 25% + VAT: you receive €173.75 of €250, €278 of €400 or €417 of €600. All legal costs stay with us, even if a case is lost.

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Neos flight delayed or cancelled?

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