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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Enter AirDelay · Cancellation · Overbooking

Enter Air compensation: up to €600 per passenger

Enter Air flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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Check your Enter Air flight

Free and with no obligation, in 2 minutes.

E4Airline:Enter AirChange
Flight date
Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Enter Air pays: out of €400 you receive €278.
  • All the way to courtIf Enter Air does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,863 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Enter Air owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Enter Air pays, you keep €173.75 out of €250 or €278 out of €400.

Enter Air claims in numbers

Figures from the Enter Air claims we have handled for our customers, updated daily.

311Enter Air passengers have trusted us
88%of claims concern delayed flights
6%concern cancelled flights
6%concern overbooking and denied boarding

Enter Air routes with the most claims

Enter Air routes with the most claims
RoutekmOwed
Lanzarote IslandParis2,622400 €Check
PortoEspargos3,051400 €Check
PortoDjerba1,897400 €Check
ManchesterEnontekio2,142400 €Check
LeedsEnontekio2,072400 €Check
EspargosPorto3,051400 €Check
DjerbaParis1,817400 €Check
HeraklionBâle/Mulhouse1,997400 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

Enter Air compensation: when your holiday flight is worth €400

Enter Air rarely sells seats itself: its Boeing 737s fly on behalf of tour operators, so many passengers only learn the airline's name at the airport. We have handled more than 150 Enter Air claims for over 300 passengers, often families and groups, and the routes that come up most include Manchester and Leeds to Enontekiö in Finnish Lapland, Lanzarote–Paris and Porto to Cape Verde. If you arrived three or more hours late, your flight was cancelled at short notice or you were refused boarding, these routes are worth €400 per passenger.

Enter Air is a Polish airline based in Warsaw, which makes it a European carrier. Regulation (EC) No 261/2004 covers its flights departing the EU and also its flights into the EU from outside, including from the UK. Departures from Britain are covered by the UK version of the rules as well.

Delayed flight

The charter reached your destination at least three hours after the time on your holiday documents.

3+ hours on arrival

Cancelled flight

Enter Air or your tour operator told you less than 14 days before departure.

Late notice

Overbooking

You were on the passenger list and at the gate on time but did not get a seat.

Due immediately

When it is not owed

When the cause is genuinely external: weather closing the airport, an air traffic control strike, an order from the authorities.

Extraordinary event

Not sure your holiday flight was operated by Enter Air? Look for the E4 code on your documents or enter the route and date and we will check. Check your Enter Air flight.

How much Enter Air pays on holiday routes

Package or flight only, the amount depends on distance alone. Routes under 1,500 km pay €250.

Enter Air route Distance Amount
Manchester–Enontekiö, Leeds–Enontekiö 1,500 to 3,500 km €400
Lanzarote–Paris 1,500 to 3,500 km €400
Porto–Sal (Cape Verde), Sal–Porto 1,500 to 3,500 km €400
Porto–Djerba 1,500 to 3,500 km €400

Each passenger is entitled, children with a seat included: a family of four on a Leeds–Enontekiö flight that landed five hours late can claim four times over. Groups are common in our Enter Air cases, so add the flight once in our form and list everyone who travelled.

Delayed Enter Air flight: what to do

More than 8 in 10 of our Enter Air claims are about delays. Charter aircraft often fly several rotations a day, so a hold-up in the morning can roll on to the last flight in the evening. What counts is when the doors open on arrival.

  1. Keep the tour operator's documents and your boarding pass: they show the promised time and the E4 flight number.
  2. Ask the tour operator's rep at the airport why you are delayed and write it down.
  3. Save texts and emails from the travel agent or tour operator about time changes.
  4. Note the actual arrival time and photograph the arrivals board.
  5. Do not sign anything giving up your rights in exchange for a discount on your next holiday.

Care during the wait

The duty of care belongs to Enter Air, even if the tour operator's staff look after you at the airport: meal vouchers, drinks and, if departure slips to the next day, a hotel and transfers.

Distance Care after
Up to 1,500 km 2 hours
1,500 to 3,500 km, such as Manchester–Enontekiö 3 hours
Over 3,500 km 4 hours
Over 5 hours You may give up the flight and be refunded

Connections

Enter Air charters are almost always direct. If your package included a connecting flight on the same booking, what matters is arrival at the final destination. More on compensation for a delayed Enter Air flight.

Does your Enter Air flight qualify?Check in 2 minutes, with no obligation.
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Cancelled Enter Air flight: your rights

Cancellations account for around 6 in 100 of our Enter Air claims. On package trips the tour operator sometimes merges two flights or switches airports, which can also lead to compensation.

Replacement flight or refund

Always owed. On a package, the tour operator usually moves you to another flight.

Compensation of €250 or €400

On top, if you were told of the cancellation less than 14 days before.

Notice Compensation
14 days or more Not owed
7 to 13 days Owed, unless the alternative leaves no more than 2 hours earlier and arrives within 4 hours
Under 7 days Owed, unless the alternative leaves no more than 1 hour earlier and arrives within 2 hours

Charter times changed. Holiday flights are often moved by several hours shortly before departure; the Court of Justice of the EU has held that such a change can amount to a cancellation. See our guide to compensation for a cancelled Enter Air flight.

Enter Air overbooking

Denied boarding also makes up about 6 in 100 of our Enter Air claims. On charters it can happen, for example, when the planned aircraft is swapped for one with fewer seats. If you did not volunteer to stay behind, compensation is due straight away. Details on Enter Air overbooking and denied boarding.

Strikes and Enter Air flights

A French air traffic control strike can hold up a Lanzarote–Paris flight, but it is an external cause and compensation is not due. If Enter Air's own pilots or cabin crew walk out, compensation is normally owed, as the Court of Justice of the EU has ruled (case C-28/20).

Enter Air rejected your claim? Common objections

Usually owed
"Technical fault"

A problem with the 737 found before departure is part of the airline's business risk.

Court of Justice of the EU, case C-549/07
Usually owed
"Knock-on delay from an earlier rotation"

A tight charter schedule is the airline's choice: an exceptional event at the root is needed to rule out compensation.

It depends
"Strike"

Enter Air staff: usually owed. Air traffic controllers: not owed.

Court of Justice of the EU, case C-28/20
Often not owed
"Snow or fog at Enontekiö"

Winter weather in Lapland can be an external cause if it really grounded that flight. We check the weather records for the day.

Has Enter Air already said no? Send us the reply: we check the reasoning and, if it does not hold up, move on to a formal demand and court action. Check your Enter Air flight.

Package holiday: claim from Enter Air, not the tour operator

Compensation under the Regulation is owed by the airline that operated the flight, Enter Air, even if you paid the tour operator for everything. The tour operator is responsible for the package services, such as a lost hotel night or transfer: these are two separate claims.

Flights from the UK, Cape Verde and Tunisia: covered

As a European carrier, Enter Air owes compensation on flights into the EU from countries outside it:

  • Manchester–Enontekiö and Leeds–Enontekiö, into Finland
  • Sal–Porto and other return flights from Cape Verde
  • Djerba–Porto and flights from Tunisia

Flights leaving the UK are also covered by the UK rules, with amounts in pounds: we choose the better route for you.

How to claim from Enter Air: on your own or with us

You can write to Enter Air directly using the complaints form on enterair.pl, giving the flight number, date and passenger names.

On your own

Free, but you are dealing with a Polish airline, usually in English. If refused, you can go to the national enforcement body of the country where the flight departed, which for UK departures is the CAA, or to the courts.

With DelayFlight24

Give us the details once, for the whole group. We deal with Enter Air and, if needed, go to court with our own lawyers. You pay only if you are compensated: 25% + VAT. Legal costs are ours, even if the case is lost.

Already turned down?

Send us Enter Air's letter: if the extraordinary circumstance is not proven, we restart with a formal demand.

What we need

  • Holiday documents or boarding passWith flight number and scheduled time.
  • ID for each travellerIncluding any children in the group.
  • Delay messagesTour operator texts, board photos, receipts.

Time limits

The Regulation sets no deadline: the law of the country where you claim applies (Court of Justice of the EU, case C-139/11). Last winter's trip is often still in time: enter the date.

How long Enter Air takes to pay

If Enter Air accepts the claim, payment usually arrives within a few weeks; with a formal demand or court case, allow several months. Once we are paid, we transfer your share: €278 from €400, €173.75 from €250.

Lost luggage on an Enter Air flight

Baggage falls under the Montreal Convention: fill in a PIR on arrival, tell the tour operator's rep, and complain in writing within 7 days for damage or within 21 days of delivery for a delay.

Enter Air contacts and flight information

Head office
Enter Air, Warsaw, Poland
Flight code
E4
Complaints
Complaints form on enterair.pl
Times and flight status
The tour operator that sold your holiday or the Enter Air website
One claim for the whole group, nothing up front. You pay only if Enter Air pays out, and legal costs stay with us even if the case is lost. Check your Enter Air flight.

What if Enter Air does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Enter Air compensation: frequently asked questions

Is Enter Air a European airline?
Yes. Enter Air is a charter airline based in Warsaw, Poland, with an EU licence. Regulation 261/2004 therefore covers both its departures from the EU and its flights into the EU from outside, including from the UK.
I booked a package holiday. Do I claim from the tour operator or from Enter Air?
From Enter Air, because compensation for delays, cancellations and overbooking is owed by the airline that operated the flight. The tour operator is responsible for the package services, such as a lost hotel night; that is a separate claim.
How much can I claim for a delayed Manchester–Enontekiö flight?
€400 per passenger under EU rules, because the route is between 1,500 and 3,500 km. As the flight departs the UK, the UK rules also apply, with amounts in pounds; we use whichever works out better for you.
Is my return flight from Enontekiö to the UK covered?
Yes. It departs Finland, an EU country, so Regulation 261/2004 applies whoever operates it. A delay of three hours or more on arrival is worth €400 per passenger.
The tour operator changed my Enter Air flight time. Can I claim?
Possibly. If the time was brought forward or pushed back by several hours with less than 14 days' notice, the change may count as a cancellation. Send us your original holiday documents and the change notice.
We travelled as a group. Does everyone need to claim separately?
No. Enter the flight once in our form and add everyone who travelled, children included: each person is entitled to their own compensation and we handle it as one claim.
Enter Air says the delay was caused by the previous flight. Is that the end of it?
Usually not. A delay built up over the day's rotations is not in itself an extraordinary circumstance: Enter Air has to prove an exceptional event at the root, such as a storm or an airport closure.
How long do I have to claim against Enter Air?
The Regulation sets no deadline; the law of the country where you claim applies. For a holiday flight in recent months you are normally still in time.
What does DelayFlight24 charge for an Enter Air claim?
Nothing up front. If Enter Air pays, we keep 25% + VAT: you receive €278 from €400 and €173.75 from €250. Legal costs of any court case are ours, even if it is lost.

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Enter Air flight delayed or cancelled?

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