TAM Linhas Aereas Compensation 2026

TAM Linhas Aereas compensation: up to €600 per passenger

TAM Linhas Aereas flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

Up to €600 per passenger

Check in just 2 minutes

Nothing upfront: you only pay if you get compensation

Legal assistance specialised in air travel

DelayFlight24 applies European Regulation EC 261/2004

In short

Delay: if you arrive 3 hours or more late, TAM Linhas Aereas owes €250 to €600 per person, depending on the distance.

Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.

Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.

With DelayFlight24 you pay nothing upfront: if TAM Linhas Aereas pays, you keep €173.75 out of €250 or €278 out of €400.

TAM Linhas Aéreas compensation: the airline is now LATAM Brasil

TAM Linhas Aéreas no longer flies under that name. After merging with Chile's LAN in 2012, the Brazilian carrier switched to the LATAM brand in May 2016 and now trades as LATAM Airlines Brasil, headquartered in São Paulo with its main hub at Guarulhos. Whether your ticket says TAM or LATAM, your rights are the same.

One point matters above all: this is a non-EU airline. Regulation (EC) 261/2004 only covers its flights leaving an EU airport, such as Frankfurt–São Paulo or Madrid–São Paulo. The flight home from Brazil to Europe is not covered by EU rules, even on the same ticket. Departures from London are protected by the UK's own version of the rules instead.

Delay out of Europe

Your flight from an EU airport reached Brazil 3 hours or more late.

3 hours at arrival

Cancellation

The departure from Europe was cancelled with under 14 days' notice.

Late notice

Denied boarding

You were turned away at a European gate because the flight was oversold.

Immediate

Not covered

Flights from Brazil to Europe, separately booked domestic Brazilian flights, genuine extraordinary circumstances.

Non-EU departures

Unsure about your itinerary? Check your TAM or LATAM Brasil flight.

How much TAM (LATAM Brasil) pays: €600 per passenger

Every route between Europe and Brazil is far longer than 3,500 km, so the amount is always the top rate.

Route	Covered?	Amount
Frankfurt–São Paulo, Paris–São Paulo	Yes, departs the EU	€600
Madrid–São Paulo, Lisbon–São Paulo	Yes, departs the EU	€600
São Paulo–Frankfurt, São Paulo–Madrid	No, departs Brazil	Not payable

Each traveller claims individually, children with their own seat included, so two people on a late Madrid–São Paulo flight are owed €1,200.

Delayed TAM flight from Europe: what to do

Keep boarding passes for every leg, including any onward flight from Guarulhos.
Save emails and app alerts stating the airline's reason for the delay.
Record the arrival time at your final destination, when the doors opened.
Ask the airport desk for meals and keep receipts.
Refuse LATAM Pass points offered instead of cash compensation.

Care before departure

Distance	Meals and drinks after
Over 3,500 km (all flights to Brazil)	4 hours
5 hours or more	You may abandon the trip and get the fare back

On a single booking such as Paris–São Paulo–Rio de Janeiro, what counts is arrival in Rio. More on compensation for a delayed TAM flight.

Does your TAM Linhas Aereas flight qualify?Check in 2 minutes, with no obligation.

Check your flight

Cancelled TAM flight

Refund or rerouting

Always owed on flights departing the EU.

€600 compensation

On top, if you were told less than 14 days ahead.

Notice	Compensation
14 days or more	No
7-13 days	Yes, unless the new flight leaves no more than 2 hours earlier and lands within 4 hours
Under 7 days	Yes, unless the new flight leaves no more than 1 hour earlier and lands within 2 hours

Departure moved by a day. On long-haul routes with few weekly flights, a late schedule change can count as a cancellation. See our page on a cancelled TAM flight.

TAM overbooking

If you are bumped at a European airport because the flight is overbooked, you are owed €600 straight away plus an alternative flight. This does not apply if your travel documents were not valid. Read the guide on TAM overbooking.

Strikes and TAM flights

A strike by the airline's own crew does not normally rule out compensation (EU Court of Justice, C-28/20); a walkout by air traffic controllers or airport staff in Frankfurt or Madrid does.

TAM refused your claim?

Usually payable

"Technical problem"

Faults are part of an airline's normal operations.

EU Court of Justice, case C-549/07

It depends

"Your flight departed Brazil"

If so, the airline is right, but check where the journey actually started.

Often not payable

"Bad weather"

Only if it really affected your flight.

Turned down by TAM or LATAM? Send us the reply and we will assess it. Check your flight.

Old TAM flights: can you still claim?

Time limits depend on the law of the country where you bring the claim (EU Court of Justice, C-139/11), so they differ across Europe. For older trips still flown under the TAM name, check the date quickly; recent LATAM Brasil flights are often still within time. Claims now go to LATAM: enter your flight date and we'll tell you.

How to claim

On your own

Use the form in the help centre at latamairlines.com. If refused, contact the national enforcement body of the country you departed from, or go to court.

With DelayFlight24

We handle the claim, the formal demand and court action. If you receive €600 we keep 25% + VAT, leaving you €417. Legal costs are ours even if we lose.

Ticket or bookingShowing every leg of the journey.
PassportFor each passenger.
MessagesEmails or alerts about the disruption.

When you get paid

If the airline accepts, payment usually takes a few weeks; with court action, several months.

Baggage

Lost or damaged luggage falls under the Montreal Convention: complete a PIR at the airport, then claim within 7 days for damage and within 21 days of delivery for delay.

Contact details

Head office: LATAM Airlines Brasil (formerly TAM Linhas Aéreas), São Paulo, Brazil
Claims: Help centre at latamairlines.com
Flight status: LATAM app or the official website

You pay nothing unless you are compensated. Check your TAM flight.

What if TAM Linhas Aereas does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.

Legal costs are on usYou pay nothing for the court case, even if we lose.

All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

TAM Linhas Aereas compensation: frequently asked questions

Does TAM Linhas Aéreas still exist?

Not under that name. Since 2016 the Brazilian airline has operated as LATAM Airlines Brasil, part of the LATAM group formed with Chile's LAN. Claims for TAM flights are now addressed to LATAM.

Does EU 261 apply to TAM flights?

Only to flights departing from an EU airport, because TAM, now LATAM Brasil, is a non-EU airline. The return flight from Brazil to Europe is not covered, even when booked on the same ticket.

How much can I claim for a delayed Madrid–São Paulo flight?

€600 per passenger if you reached your final destination at least 3 hours late and the cause was not an extraordinary circumstance, since the distance exceeds 3,500 km.

Is a TAM or LATAM flight from London covered?

London departures are not covered by the EU regulation, but they are protected by the UK's own version of the rules, which also applies to non-UK airlines leaving UK airports. We can check which rules apply to your flight.

My connection in São Paulo was missed. Can I claim?

Yes, if the whole trip started in the EU on a single booking and you reached your final destination at least 3 hours late. A domestic Brazilian flight on a separate ticket is not covered.

Should I accept LATAM Pass points instead of cash?

Only if you choose to, in writing. Compensation is owed in money and is worth €600 per person on a flight from Europe to Brazil, so check before you accept.

I have an old TAM flight. Is it too late?

It depends on the country where the claim is made, as the regulation sets no deadline (EU Court of Justice, C-139/11). Enter your flight date and we will tell you whether it can still be claimed.

What does DelayFlight24 charge?

Nothing upfront. If you receive €600 we keep 25% + VAT, so €417 is yours. We pay all legal costs, even if a case is lost.

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