Eurowings compensation: when you can claim €250, €400 or €600
Eurowings is the Lufthansa Group's low-cost airline, headquartered in Düsseldorf with bases across Germany, from Cologne/Bonn to Hamburg, Stuttgart and Berlin. It also flies to the UK, from London Heathrow, Manchester, Birmingham and Edinburgh. We have handled more than 100 Eurowings claims for over 170 travellers, many on flights from Lisbon, Porto and Barcelona. If your flight landed 3 hours late, was cancelled close to departure or you were refused boarding, you may be owed €250 to €600 each.
Eurowings GmbH is German, so it is an EU carrier: Regulation (EC) 261/2004 applies to flights leaving the EU and to flights coming into the EU from the UK, the Balkans, Morocco or the Middle East.
Delay
You reach your final destination 3 hours or more behind the time on your ticket.
Threshold: 3 hoursCancellation
Eurowings warns you less than 14 days ahead and the replacement wrecks your timings.
Under two weeksBumped
Confirmed seat, on time at the gate, but left behind because the flight was full.
Immediate compensationExclusions
Events Eurowings could not prevent, such as a snowstorm or a strike by German airport staff.
Extraordinary circumstancesEnter your flight and find out in 2 minutes whether you are owed anything. Check your Eurowings flight.
How much Eurowings pays: examples from the most claimed routes
The fare you bought makes no difference. The amount depends on the distance flown to your final destination.
| Distance | Eurowings routes | Amount |
|---|---|---|
| Up to 1,500 km | Milan–Cologne, Hamburg–Milan, Barcelona–Cologne | €250 |
| 1,500 to 3,500 km | Lisbon–Cologne, Porto–Hamburg, Porto–Stuttgart | €400 |
| Over 3,500 km | Düsseldorf–Dubai, Berlin–Abu Dhabi | €600 |
Everyone on the booking gets their own payment, including children with a seat: three friends on a Barcelona–Cologne flight cancelled two days before can claim €750 between them. On routes over 3,500 km a delay of 3 hours or more is enough for €600.
Eurowings flight delayed: what to do
About half of the Eurowings claims we handle involve a delay, often on departures from Düsseldorf, Lisbon or Cologne. What counts is when the doors open at your destination, not touchdown. Meanwhile:
- Save your boarding pass with the EW flight number, digital copies included.
- Screenshot every Eurowings notice about the delay and the reason given.
- Check the operating airline on your confirmation: it may be Eurowings Europe.
- Keep receipts for food, taxis and hotels you pay for yourself.
- Do not swap compensation for Miles & More miles or vouchers before you know the cash value.
Airport care from Eurowings
Whatever caused the delay, Eurowings must provide meals and drinks and, if you fly the next morning, a hotel and transfers.
| Route | Care from |
|---|---|
| Up to 1,500 km, e.g. Hamburg–Milan | 2 hours |
| 1,500–3,500 km, e.g. Lisbon–Cologne | 3 hours |
| Over 3,500 km | 4 hours |
| More than 5 hours late | Abandon the trip and get a full refund |
Missed connection in Düsseldorf or Cologne
On one ticket, say Porto–Cologne–Berlin, if the first leg runs late and you reach Berlin at least 3 hours behind schedule, compensation is based on the whole journey. Two separate bookings are judged one by one. More on our page about Eurowings delayed flight compensation.
Eurowings flight cancelled: your options
More than one in three Eurowings claims we receive starts with a cancellation. Accepting the new flight or refund Eurowings offers does not cost you your compensation.
Rebooking on the first available flight, on a date you choose, or a full refund of the fare.
An extra €250 to €600 if Eurowings told you less than two weeks before departure.
| Cancellation notice | Compensation due? |
|---|---|
| 14 days or more | No: only a new flight or refund |
| 7–13 days | Yes, unless the flight offered leaves no more than 2 hours earlier and lands less than 4 hours late |
| Under 7 days | Yes, unless the flight offered leaves no more than 1 hour earlier and lands less than 2 hours late |
Retimed flight. If Eurowings moves your Milan–Cologne flight from evening to early morning, the EU Court of Justice may treat the change as a cancellation. Full details on our page about Eurowings cancelled flight compensation.
Eurowings overbooking: more common than you think
In our data more than one Eurowings claim in ten concerns denied boarding, a high share compared with other airlines. If you held a valid booking and met the check-in and boarding deadlines, compensation is due immediately, plus another flight. It is not owed if you were refused for invalid documents or reaching the gate late. Read more on Eurowings overbooking and denied boarding.
Eurowings strikes: who walks out matters
A strike by Eurowings pilots or cabin crew does not let the airline off: the EU Court of Justice treats it as part of its normal business risk (case C-28/20). Strikes by ground handlers or security staff at German airports, on the other hand, are usually extraordinary: you keep the right to care and to choose between a refund and a new flight.
Eurowings refused your claim? The usual replies
Faults found during routine checks are an ordinary risk for the airline, unless they are hidden design flaws reported by the manufacturer.
EU Court of Justice, case C-549/07It pays if Eurowings employees strike; it normally does not if controllers or airport workers do.
EU Court of Justice, case C-28/20Planning rosters and standby crew is the airline's job: a lack of staff is not an outside event.
Eurowings, Eurowings Europe and Lufthansa: who is liable
Some Eurowings flights are operated by its subsidiary Eurowings Europe, based in Malta with its own air operator's certificate; all are sold under the Eurowings brand. If you bought a Lufthansa ticket with a Eurowings leg, the airline that operated the disrupted flight pays. The loyalty scheme is Miles & More, since the old Boomerang Club has closed. The group's long-haul holiday flights belong to a separate airline, Discover Airlines.
Eurowings flights from the UK, Kosovo, Morocco and the Gulf
As an EU airline, Eurowings also owes compensation on flights arriving in the EU from outside, for example from:
- London Heathrow, Manchester, Birmingham and Edinburgh to Germany
- Pristina, Tirana, Sarajevo and Belgrade
- Marrakech, Agadir, Cairo and Marsa Alam
- Dubai, Abu Dhabi, Jeddah and Tel Aviv
Flights departing the UK are also covered by UK261, with amounts in pounds: we pick whichever works better for you.
Claiming from Eurowings: DIY or with DelayFlight24
Eurowings takes compensation requests through its online customer service, using your booking code and flight number.
No cost, but you chase a German airline yourself. If it refuses, you can go to the national enforcement body of the country where the flight departed (the CAA in the UK) or to court, at your own time and expense.
Two minutes for the form and an e-signature, then we take care of the claim, formal demand and court case with our own lawyers. Fee only if you win: 25% + VAT, and legal costs are ours even if the case is lost.
Already turned down by Eurowings?
No problem: send us the airline's reply. If the reason given is not an extraordinary event, we start with a formal letter before action.
What you need
- Booking confirmationOr your Eurowings boarding pass, digital is fine.
- Passport or ID cardFor every traveller, children included.
- Proof of the disruptionEurowings notices, photos of the departures board, receipts.
Deadline to claim
The Regulation is silent on time limits, so national law where you bring the claim decides (EU Court of Justice, case C-139/11). An older Eurowings flight may still be eligible: check now with your flight date.
How long Eurowings takes to pay
When Eurowings accepts the claim, the money usually arrives within a few weeks. After a refusal, a formal demand and possibly court are needed, which takes a few months. Once we are paid, we transfer your share.
Eurowings lost or damaged baggage
Bags are not covered by Regulation 261 but by the Montreal Convention. File a PIR at the baggage desk before leaving, then claim from Eurowings within 7 days for damage or within 21 days of delivery for a late bag.
Eurowings contact details and flight information
- Head office
- Eurowings GmbH, Düsseldorf, Germany (Lufthansa Group)
- Claims
- Online customer service in the help section of eurowings.com
- Flight status
- eurowings.com
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