AU
Check your compensation
Delayed flightCancelled flightOverbookingAirlinesService pricesLog inCheck your compensation
✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
All Nippon AirwaysDelay · Cancellation · Overbooking

All Nippon Airways compensation: up to €600 per passenger

All Nippon Airways flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
Step 1 of 3

Check your All Nippon Airways flight

Free and with no obligation, in 2 minutes.

NHAirline:All Nippon AirwaysChange
Flight date
Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if All Nippon Airways pays: out of €400 you receive €278.
  • All the way to courtIf All Nippon Airways does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,704 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, All Nippon Airways owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if All Nippon Airways pays, you keep €173.75 out of €250 or €278 out of €400.

All Nippon Airways compensation: when ANA owes you €600 on flights from Europe to Japan

All Nippon Airways (ANA) is Japan's largest airline and a Star Alliance member, with its main hubs at Tokyo Haneda and Narita. Its European network includes Frankfurt, Munich, Paris, Brussels and, since late 2024, Milan and Stockholm, plus London Heathrow. Because ANA is a non-EU carrier, Regulation (EC) 261/2004 only applies when you depart from an airport in the EU, Iceland, Norway or Switzerland: Frankfurt–Tokyo is covered, Tokyo–Frankfurt is not.

Late into Tokyo

You reach Japan, or the last city on your ticket, three hours or more behind schedule.

From 3 hours

Flight axed

ANA cancels your European departure and gives you less than 14 days' warning.

Short notice

Seat denied

You are left behind because the flight was oversold, even though everything was in order.

Paid on the spot

Exclusions

ANA flights leaving Japan, and extraordinary events such as a typhoon that the airline can prove.

Outside the rules

Enter your route and date and we will tell you within two minutes whether you qualify. Check your ANA flight.

How much ANA pays for a Europe–Tokyo flight

Every route between Europe and Japan is far longer than 3,500 km, so the sum is fixed at €600 per passenger, in economy or business alike.

ANA flight from To Amount
Frankfurt or Munich Tokyo €600
Paris or Brussels Tokyo €600
Milan Malpensa or Stockholm Tokyo Haneda €600

Two of you landed at Haneda four hours late? That is €1,200 between you. Children with their own seat receive the full amount too.

ANA flight delayed: steps to take before you board

On long-haul flights the time that counts is when the doors open in Tokyo. Before and during the wait:

  1. Save your boarding pass, including the version in the ANA app.
  2. Ask the ground staff for the reason behind the delay.
  3. Keep the messages ANA sends about the disruption.
  4. Write down the actual time you arrive in Japan.
  5. Hold on to receipts for food and transport you paid for yourself.

Help at the airport

Route length Meals after
Up to 1,500 km 2 hours
1,500-3,500 km 3 hours
Over 3,500 km, such as Munich–Tokyo 4 hours
Over 5 hours Abandon the trip and get the fare back

Missed connection at Haneda

Flying on to Osaka, Sapporo or elsewhere in Asia on the same ticket? What matters is your delay at the final destination and the distance from Europe to it. Full details on the delayed ANA flight page.

Does your All Nippon Airways flight qualify?Check in 2 minutes, with no obligation.
Check your flight

ANA flight cancelled: your options

When ANA drops a departure from Europe, for instance after a seasonal schedule change, you are always entitled to care and to a choice between two remedies. Compensation comes on top if the warning came late.

Fare back or another flight

Always owed when a flight is cancelled.

An extra €600

If you were told less than 14 days before leaving Europe.

Notice Compensation
14 days or more No
7-13 days Yes, unless the new flight leaves no more than 2 hours earlier and lands within 4 hours
Under 7 days Yes, unless the new flight leaves no more than 1 hour earlier and lands within 2 hours

Departure moved. A significant retiming shortly before the flight can count as a cancellation. Full guide on the cancelled ANA flight.

ANA overbooking

If you are turned away in Frankfurt, Paris or another European airport because there are no seats left, the €600 is due at once, together with rerouting. It is not owed if boarding was refused for reasons of your own, such as an expired passport or reaching the gate after it closed. If you volunteer to give up your seat in return for benefits offered by ANA, what you agreed applies.

Read our guide to ANA overbooking.

Strikes and ANA

A walkout by ANA pilots or crew that grounds a flight from Europe does not let the airline off the hook: the EU Court of Justice made that clear in case C-28/20. A strike by European air traffic controllers, however, is extraordinary.

ANA said no? Reasons worth checking

Usually payable
"Technical issue on the Boeing 787"

Maintenance is an ordinary risk for any carrier.

EU Court of Justice, case C-549/07
It depends
"Typhoon in Japan"

It only counts if it genuinely affected that flight at that time.

Often not payable
"The flight left from Tokyo"

Correct if ANA operated it: EU 261 does not apply.

Refused by ANA? We review the rejection and, if it is unfounded, move to a formal demand and court action. Check your flight.

Return flights, Heathrow and codeshares with Lufthansa

Tokyo–Europe flights operated by ANA fall outside the regulation. On routes between Japan and Europe, though, ANA works closely with Lufthansa, Austrian and SWISS: if your NH-coded flight was actually operated by one of those European airlines, the operating carrier is what counts and compensation may be due even on departures from Tokyo. ANA flights out of London Heathrow are covered by UK261, overseen by the CAA.

How to claim compensation from ANA

On your own

Write to customer service via ana.co.jp yourself; if refused, turn to the national enforcement body of the country where the flight departed, or to the courts.

With DelayFlight24

Claim, formal demand and court action with our own lawyers. You pay only if you are paid: 25% + VAT, so €417 net out of €600. Legal costs are ours, even if we lose.

Already turned down?

Forward ANA's reply: we check whether the circumstance cited was truly extraordinary and, if not, start again with a formal demand.

Documents

  • ANA ticketE-ticket or boarding pass.
  • PassportFor each traveller, children included.
  • ANA noticesEmails or alerts about the delay or cancellation, plus receipts.

Deadlines

National limitation rules apply (case C-139/11): enter the date and we will check.

How quickly ANA pays

If ANA accepts, payment usually takes a few weeks. If it rejects the claim or stays silent, a formal demand and sometimes court action are needed, which adds a few months. We update you by email at each stage and send your share by bank transfer as soon as ANA pays.

ANA baggage problems

Lost or damaged suitcase? The Montreal Convention applies: get a PIR at the airport, then complain within 7 days for damage or within 21 days of delivery for a delayed bag.

ANA contact details

Head office
Shiodome City Center, Minato, Tokyo, Japan
Claims
Customer service on ana.co.jp
Flight status
ANA app or official website
Nothing upfront. You pay only once compensation is received. Check your ANA flight.

What if All Nippon Airways does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

All Nippon Airways compensation: frequently asked questions

How much does ANA pay for a delayed Frankfurt–Tokyo flight?
€600 per passenger if you reach Tokyo three hours or more late and the cause was not extraordinary. Every route between Europe and Japan is longer than 3,500 km.
Is my ANA return flight from Tokyo covered by EU 261?
Not if ANA operated it: the airline is Japanese, so the EU rules only apply to its departures from the EU, Iceland, Norway or Switzerland.
I flew from Tokyo on an NH flight number but on a Lufthansa plane. Does that matter?
Yes. The operating airline is what counts: if it was Lufthansa, Austrian or SWISS, all European carriers, the regulation applies even on departures from Japan.
What about ANA flights from London Heathrow?
Departures from the UK are covered by UK261, the British version of the rules, overseen by the CAA. Enter your flight and we will check.
ANA refunded my cancelled flight. Can I still get compensation?
Yes, if the flight was leaving Europe and you were told less than 14 days in advance. A refund and compensation are separate rights.
Does a typhoon in Japan rule out compensation?
Only if it actually caused the delay or cancellation of your flight. A vague reference to weather is not enough: we check the conditions at the time.
What does DelayFlight24 charge for an ANA claim?
Nothing upfront. If ANA pays, we keep 25% + VAT, so you receive €417 out of €600. Legal costs are ours, even if the case is lost.
How long do I have to claim against ANA?
EU 261 sets no deadline of its own: the law of the country where you claim decides. Flights from several years ago often still qualify, so enter the date and we will check.

Other airlines and other cases

Did you fly with another airline or want to know more about your case?

Other airlines

RyanairWizz AirVuelingV7VoloteaAZITA AirwaysLHLufthansaAFAir FranceIBIberia

By type of problem

All Nippon Airways flight delayed or cancelled?

Find out in 2 minutes how much you are owed. Nothing upfront: you only pay if you get compensation.

  • Check in 2 minutes
  • Nothing upfront
  • Up to €600 per passenger
Check your compensation
Check your All Nippon Airways flight