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āœ“ You only pay if you get compensationāœ“ Up to ā‚¬600 per passengerāœ“ EC Regulation 261/2004
Georgian AirwaysDelay Ā· Cancellation Ā· Overbooking

Georgian Airways compensation: up to ā‚¬600 per passenger

Georgian Airways flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to ā‚¬600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Georgian Airways pays: out of ā‚¬400 you receive ā‚¬278.
  • All the way to courtIf Georgian Airways does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,704 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Georgian Airways owes ā‚¬250 to ā‚¬600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Georgian Airways pays, you keep ā‚¬173.75 out of ā‚¬250 or ā‚¬278 out of ā‚¬400.

Georgian Airways compensation: flights to Tbilisi covered by EU rules

Georgian Airways is Georgia's privately owned flag carrier, based at Tbilisi International Airport. Georgia is outside the European Union, so Regulation (EC) 261/2004 only reaches its flights that depart from a European airport, such as Amsterdam, Vienna or Berlin. On the outbound leg to Tbilisi a disruption can be worth up to ā‚¬400 per passenger; the flight home is a different story.

Delayed arrival

Your flight from Europe lands in Tbilisi, or your final stop, 3 hours or more behind schedule.

From 3 hours

Cancelled departure

Georgian Airways drops a flight from an EU airport with less than two weeks' warning.

Under 14 days' notice

No seat for you

The flight is full at the gate and you are turned away, despite having everything in order.

Owed on the spot

Exclusions

Flights from Tbilisi into Europe, and causes genuinely beyond the airline's control.

Return leg excluded

Want a quick answer? Enter your Georgian Airways flight and we will check it free of charge.

How much Georgian Airways pays: ā‚¬250 or ā‚¬400

The amount is a flat rate tied to distance, not to the fare. Almost all the airline's European routes fall into the middle band.

Georgian Airways route Covered? Amount
Larnacaā€“Tbilisi Yes, departs from Cyprus (EU) ā‚¬250
Amsterdamā€“Tbilisi, Berlinā€“Tbilisi, Viennaā€“Tbilisi Yes, departs from the EU ā‚¬400
Romeā€“Tbilisi, Milan Bergamoā€“Tbilisi Yes, departs from Italy ā‚¬400
Tbilisiā€“Amsterdam or Tbilisiā€“Vienna No, non-EU airline flying into the EU Not due

Each traveller has a separate claim: three people on an Amsterdamā€“Tbilisi flight that lands 4 hours late are owed ā‚¬1,200 in total. Children in their own seat count just like adults.

Georgian Airways delay: what to do at the airport

Lateness is measured when the cabin door opens in Tbilisi, not when the wheels touch the runway.

  1. Keep your boarding pass, printed or as a check-in screenshot.
  2. Ask the ground staff why the flight is late and note the answer and the time.
  3. Record when the doors open on arrival in Tbilisi.
  4. Save receipts for food and transport if nothing is offered.
  5. Sign nothing that swaps your compensation for a voucher.

Care on the ground while you wait

Meals and drinks are owed according to distance; if departure slips to the next day, a hotel and transfer too.

Distance Care due after
Up to 1,500 km, e.g. Larnacaā€“Tbilisi 2 hours
1,500 to 3,500 km, e.g. Viennaā€“Tbilisi 3 hours
Over 3,500 km 4 hours
Delay over 5 hours You can choose not to fly and get your money back

Travelling on beyond Tbilisi

If one ticket takes you from Tbilisi to another city and you reach the end of the journey 3 hours or more late, the amount is based on the full distance from your European starting point. With separate tickets only the flight out of the EU counts. Read more on our Georgian Airways delayed flight page.

Does your Georgian Airways flight qualify?Check in 2 minutes, with no obligation.
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Cancelled Georgian Airways flight: your rights

Refund or rerouting

Take your fare back or travel to Tbilisi on another option.

ā‚¬250 or ā‚¬400 compensation

Added when the cancellation reached you less than 14 days before the flight.

When you were told Compensation
14 days or more ahead No, just a refund or another flight
7 to 13 days ahead Yes, if the replacement leaves over 2 hours earlier or arrives 4 hours or more later
Under 7 days ahead Yes, if the replacement leaves over 1 hour earlier or arrives 2 hours or more later

Big schedule changes. Moving the departure by many hours shortly before travel can be treated as a cancellation. See our guide to a cancelled Georgian Airways flight.

Georgian Airways overbooking

Being left behind at Schiphol or Vienna because too many tickets were sold entitles you to full compensation, plus an alternative flight or a refund. Cases linked to the passenger, such as invalid travel documents, are excluded. More on Georgian Airways overbooking.

Strikes and Georgian Airways

Industrial action by the airline's own pilots or cabin crew is an internal business risk and does not normally release it from paying (EU Court of Justice, C-28/20). If air traffic control walks out instead, compensation falls away, though meals and rerouting are still owed.

If Georgian Airways says no: replies worth challenging

Usually payable
"Technical issue"

A fault arising in normal operations remains the airline's responsibility, unless it is a fleet-wide defect revealed by the manufacturer or the authorities.

EU Court of Justice, C-549/07
It depends
"The aircraft was late from Tbilisi"

With a small fleet, delays spread easily, but that alone is not enough: the original extraordinary cause must be proven.

Often not payable
"Snow or fog"

Weather only excuses the airline if it actually grounded your flight at that time.

Has Georgian Airways already turned you down? Send us its reply: if it does not hold up, we prepare a formal demand and, where needed, a court claim. Check the flight.

Flights to and from Georgia: what is not covered

Besides its European routes, Georgian Airways flies to Russia and Armenia and, in summer, to Batumi. None of these departs from the EU, so Regulation 261 does not apply. The same goes for any flight from Tbilisi to Europe: only the airline's own conditions of carriage apply.

Claiming from Georgian Airways: alone or with us

Alone

You write in English to a company based in Tbilisi and follow up every step. If that fails, you can contact the national enforcement body of the country where the flight departed, or go to court.

With DelayFlight24

Complete the form and sign online, then we handle the claim, formal demand and court case with our own lawyers. You pay only if successful: 25% + VAT. Legal costs are on us, even if the case is lost.

Already had a refusal?

Forward us Georgian Airways' answer: we review it and, if needed, start again with a formal demand.

What to prepare

  • BookingConfirmation or boarding pass.
  • IDPassport or ID card for each passenger.
  • EvidenceMessages received, photos, receipts.

How long you have to claim

The Regulation sets no deadline: the law of the country where you bring the claim applies (C-139/11). A trip to Georgia from a few years back may still qualify.

How long until you are paid

If Georgian Airways accepts, payment usually takes a few weeks; if a formal demand or court case is needed, several months. Once we receive the money we transfer your share: ā‚¬278 out of ā‚¬400, ā‚¬173.75 out of ā‚¬250.

Damaged or delayed baggage with Georgian Airways

Suitcases are covered by the Montreal Convention. Fill in a PIR at the Tbilisi baggage office before leaving and send your claim within 7 days for damage or within 21 days of getting the bag back for a delay.

Georgian Airways contacts and flight status

Head office
Georgian Airways, Tbilisi, Georgia
Complaints
Customer support section of georgian-airways.com
Flight status
Official Georgian Airways website
No risk. Nothing to pay upfront and nothing at all if Georgian Airways does not pay. Check your flight.

What if Georgian Airways does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Georgian Airways compensation: frequently asked questions

Does Georgian Airways have to follow EU261?
Yes, but only on flights departing from an airport in the EU, Iceland, Norway or Switzerland, such as Amsterdamā€“Tbilisi or Viennaā€“Tbilisi. It is a Georgian airline, so flights from Tbilisi to Europe are not covered.
What am I owed for an Amsterdamā€“Tbilisi flight over 3 hours late?
ā‚¬400 per passenger, because the route is between 1,500 and 3,500 km. With DelayFlight24, after our 25% + VAT fee, you receive ā‚¬278.
Is my return flight from Tbilisi to Europe covered?
No. For non-EU airlines the European Regulation only covers departures from Europe. On the way back, only Georgian Airways' conditions of carriage apply.
How much is due on a Larnacaā€“Tbilisi flight?
ā‚¬250 per passenger: Cyprus is in the EU and the distance is under 1,500 km. With us you keep ā‚¬173.75.
Are Georgian Airways flights to Moscow or Batumi covered?
No. None of them departs from a European airport, so Regulation 261/2004 does not apply.
Georgian Airways cancelled and already refunded my ticket. Can I claim more?
Yes, if the flight was leaving the EU and you were told less than 14 days in advance. A ticket refund and compensation are separate rights and you can receive both.
The airline blamed snow in Tbilisi. Have I lost my claim?
Not necessarily. Weather only counts if it really stopped that flight at that time. We check weather records and airport operations before accepting the explanation.
What does DelayFlight24 charge for a Georgian Airways claim?
Nothing upfront. If we recover compensation we keep 25% + VAT; otherwise you pay nothing. Legal costs stay with us even if the case is lost.

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Georgian Airways flight delayed or cancelled?

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