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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
LuxairDelay · Cancellation · Overbooking

Luxair compensation: up to €600 per passenger

Luxair flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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Check your Luxair flight

Free and with no obligation, in 2 minutes.

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Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Luxair pays: out of €400 you receive €278.
  • All the way to courtIf Luxair does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,744 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Luxair owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Luxair pays, you keep €173.75 out of €250 or €278 out of €400.

Luxair claims in numbers

Figures from the Luxair claims we have handled for our customers, updated daily.

78Luxair passengers have trusted us
54%of claims concern delayed flights
38%concern cancelled flights
8%concern overbooking and denied boarding

Luxair routes with the most claims

Luxair routes with the most claims
RoutekmOwed
MadridLuxembourg1,272250 €Check
LuxembourgPorto1,486250 €Check
LuxembourgMadrid1,272250 €Check
BarcelonaLuxembourg981250 €Check
LuxembourgLondon483250 €Check
LisbonLuxembourg1,713400 €Check
LuxembourgBarcelona981250 €Check
PortoLuxembourg1,486250 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

Luxair compensation: when your flight is worth €250, €400 or €600

Luxair is the national airline of the Grand Duchy of Luxembourg. From its base at Luxembourg Findel it flies to business and leisure destinations across Europe and its LuxairTours holiday flights reach North Africa, Egypt and Cape Verde. We have handled around 50 Luxair claims so far, mostly on routes linking Luxembourg with Spain and Portugal. If your flight landed 3 hours late, was cancelled shortly before departure or you were bumped, you could be owed €250 to €600 per passenger.

Luxair S.A. is licensed in Luxembourg, which makes it an EU carrier. Under Regulation (EC) 261/2004 you are protected on every Luxair flight leaving the EU and on flights coming back into the EU, for example from London, Marrakech or Cape Verde.

Late arrival

You reach your final destination at least 3 hours after the time shown on your booking.

3 hours or more

Cancelled flight

Luxair told you less than two weeks before departure and the replacement flight's times were not close to the original.

Under 14 days' notice

Bumped

The flight was full and you were refused boarding despite a valid ticket and arriving on time.

Payable straight away

No compensation

Events outside Luxair's control, such as a genuine storm or an air traffic control strike, which the airline has to prove.

Extraordinary circumstances

Not sure where your flight stands? Check your Luxair flight with the airports and date. It is free.

How much Luxair pays on its routes

Fare class and ticket price make no difference, and award seats booked with Miles & More miles qualify too. Only the distance between your departure airport and final destination counts.

Distance Luxair routes Amount
Up to 1,500 km Madrid–Luxembourg, Barcelona–Luxembourg, Luxembourg–London City €250
1,500 to 3,500 km Lisbon–Luxembourg, Luxembourg–Marrakech €400
Over 3,500 km Luxembourg–Sal (Cape Verde) €600

Each person on the booking has a separate claim. A couple travelling with one child on a Lisbon–Luxembourg flight that arrived 4 hours late would be owed €1,200 between them, as children with their own seat receive the full adult amount.

Delayed Luxair flight: what to do at the airport

Over half of the Luxair cases we handle involve a delay. The clock stops when the first aircraft door opens rather than at touchdown, so a long taxi to the stand can push a borderline flight over 3 hours. Before you leave the terminal:

  1. Keep your boarding pass, printed or on your phone, as proof you travelled.
  2. Ask Luxair staff for the reason for the delay and write down what you were told and when.
  3. Take a photo of the arrivals board showing your actual landing time.
  4. Hold on to receipts for food, transport or a hotel you paid for yourself.
  5. Don't trade your rights for a voucher if accepting it means giving up cash compensation.

Meals, drinks and hotel while you wait

Flight distance Care from
Up to 1,500 km 2 hours
1,500 to 3,500 km 3 hours
Over 3,500 km 4 hours
Delay over 5 hours You may cancel the trip and get your fare back

Missed connection via Luxembourg

On a single booking, what matters is how late you reached your final destination, and the amount is based on the full journey distance. Two separate tickets are treated as two separate flights. More on our page about Luxair delay compensation.

Does your Luxair flight qualify?Check in 2 minutes, with no obligation.
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Luxair cancelled your flight: refund and compensation

Close to 4 in 10 of the Luxair claims we receive start with a cancellation.

Refund or new flight

Always available after a cancellation: you choose between your money back and an alternative flight.

Fixed compensation of €250 to €600

Due on top when Luxair warned you less than 14 days before departure.

Notice given Compensation
14 days or more No, but you keep the refund or rebooking
7 to 13 days Yes, unless the new flight leaves no more than 2 hours early and lands less than 4 hours late
Under 7 days Yes, unless the new flight leaves no more than 1 hour early and lands less than 2 hours late

Retimed flights. A big shift in departure time announced at short notice can count as a cancellation. Already had your fare refunded by Luxair? See if compensation is still due. Full details on our page about Luxair cancelled flights.

Denied boarding on Luxair

This is the least common issue among our Luxair cases, fewer than 1 in 10, but it does happen on busy weekend and holiday departures. If you are kept off a flight with a valid ticket and showed up on time, compensation is owed immediately alongside a new flight or a refund. Read more about Luxair overbooking and denied boarding.

Strikes and Luxair flights

When Luxair's own pilots, cabin crew or engineers walk out, the airline cannot treat it as an extraordinary circumstance: the EU Court of Justice sees staff strikes as part of normal business (case C-28/20). A strike by French air traffic controllers or by ground staff at a destination airport is different. No compensation is due then, although meals, rebooking or a refund still are.

Luxair rejected your claim? Common reasons explained

Rejection letters from Luxair usually point to something beyond its control.

Usually payable
"Unexpected technical fault"

Faults on a Boeing 737 or a Dash 8 turboprop are part of running a fleet, unless they stem from a manufacturing defect flagged by the maker or the authorities.

EU Court of Justice, case C-549/07
It depends
"Industrial action"

Luxair staff on strike: usually payable. Air traffic controllers or airport workers: not payable.

EU Court of Justice, case C-28/20
Usually payable
"Late inbound aircraft"

Knock-on delays from earlier rotations are not enough on their own. Luxair has to show what extraordinary event started the chain.

Often not payable
"Fog or bad weather"

Only valid if the weather actually grounded your flight at that time. We check airport weather reports for the hour in question.

Has Luxair already turned you down? That is rarely the end of it. We test the airline's reasoning and, if it falls short, follow up with a formal letter before action and court proceedings. Check your Luxair flight.

LuxairTours holidays and flights outside the EU

Package holiday flights sold by LuxairTours to Egypt, Tunisia, Morocco, Turkey or Cape Verde are operated by Luxair. Because Luxair is an EU airline, you are covered on the outbound leg and on the way home. The claim goes to the airline that operated the flight, not to the tour operator, and we deal with that for you.

How to claim from Luxair: on your own or with us

Luxair has an online contact form on its website for passenger rights requests.

On your own

Free, but you handle the correspondence and any refusal yourself. After that, the next step is the national enforcement body of the country your flight departed from (the CAA for UK departures) or the civil courts, at your own time and cost.

With DelayFlight24

Two minutes to fill in the form and sign online. We take care of the claim, the formal demand and any court case with our own lawyers. You pay only if you win: 25% + VAT. Legal costs are ours, even if the case is lost.

If Luxair has already said no

You can still hand the case to us. We review the reason given and, if it does not hold up, restart with a formal letter before action.

Documents to have ready

  • Booking confirmationThe Luxair or LuxairTours email, or your boarding pass.
  • ID or passportFor each passenger, including children.
  • Messages from LuxairDelay or cancellation texts and emails, plus expense receipts.

Time limits for a Luxair claim

The Regulation sets no deadline of its own: national rules in the country where you bring the claim apply, as the EU Court of Justice confirmed (case C-139/11). An older flight may still be claimable, so enter the date and we will tell you.

How long Luxair takes to pay

If Luxair accepts the claim, payment usually follows within a few weeks. When a formal demand or court action is needed, expect several months.

Lost or damaged luggage on Luxair

Baggage is covered by the Montreal Convention, not by the delay rules. File a Property Irregularity Report (PIR) at the airport before leaving, then write to Luxair within 7 days for damage and within 21 days of getting your bag back for a delay.

Luxair contact details and flight status

Head office
Luxair S.A. (Société Luxembourgeoise de Navigation Aérienne), Luxembourg
Claims
Online contact form on luxair.lu
Flight status
Official Luxair website
Nothing upfront, no risk. You only pay us if Luxair pays out, and we cover all legal costs even if a court case is lost. Check your Luxair flight.

What if Luxair does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Luxair compensation: frequently asked questions

How much compensation does Luxair pay for a 3-hour delay?
It depends on distance: €250 per passenger on routes such as Madrid–Luxembourg or Barcelona–Luxembourg, €400 on Lisbon–Luxembourg and €600 on flights over 3,500 km, such as Luxembourg–Cape Verde. You need to arrive at least 3 hours late for a reason that was not an extraordinary circumstance.
Is Luxair covered by EU261 on flights into Europe?
Yes. Luxair is licensed in Luxembourg, so it is an EU carrier and the Regulation applies to flights leaving the EU as well as flights arriving in the EU from countries such as the UK, Morocco, Egypt or Cape Verde.
My flight was part of a LuxairTours package. Can I still claim?
Yes. LuxairTours package flights are operated by Luxair, and delay or cancellation compensation is claimed from the airline rather than the tour operator. This applies to the return flight to Luxembourg as well.
Luxair refunded my cancelled ticket. Am I owed anything else?
Possibly €250 to €600 on top, if you were told about the cancellation less than 14 days before departure and the alternative flight did not meet the timing limits in the Regulation. A refund and compensation are two separate rights.
I missed my connection in Luxembourg. What am I entitled to?
If both flights were on one booking, what counts is your arrival time at the final destination. If you were 3 or more hours late, the amount is based on the total distance of the journey. Separate tickets are assessed one flight at a time.
Does compensation apply to a Miles & More award ticket?
Yes. The Regulation covers tickets issued under frequent flyer programmes, and the amount is the same whatever you paid. Only the flight distance matters.
Does a strike by Luxair staff give me a right to compensation?
Usually yes. The EU Court of Justice has ruled that a strike by an airline's own employees is not an extraordinary circumstance. Strikes by air traffic controllers or airport staff are treated differently.
Luxair rejected my claim. Is that the end?
No. We can review the reason for the refusal and, if it does not stand up, send a formal demand and, if needed, take Luxair to court with our own lawyers, at no upfront cost to you.
How long do I have to claim from Luxair?
The Regulation does not set a deadline. National time limits apply in the country where the claim is brought, and they vary. Older flights may still qualify, so enter your flight date on our form and we will check.
What does DelayFlight24 charge for a Luxair claim?
Nothing upfront. If we recover your compensation we keep 25% + VAT, so you receive €173.75 out of €250, €278 out of €400 and €417 out of €600. We cover all legal costs, even if a court case is lost.

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Luxair flight delayed or cancelled?

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