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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Mistral AirDelay · Cancellation · Overbooking

Mistral Air compensation: up to €600 per passenger

Mistral Air flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Mistral Air pays: out of €400 you receive €278.
  • All the way to courtIf Mistral Air does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,709 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Mistral Air owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Mistral Air pays, you keep €173.75 out of €250 or €278 out of €400.

Mistral Air compensation: passenger flights ended in 2018, the airline is now Poste Air Cargo

Mistral Air is the Italian airline founded in 1981 by Carlo Pedersoli, better known as the film actor Bud Spencer, and later taken over by the Italian postal group Poste Italiane. Alongside mail and cargo work, it flew scheduled domestic routes in Italy and pilgrimage charters. It stopped carrying passengers in mid-2018 and has been called Poste Air Cargo since 1 October 2019, flying freight only. If a Mistral Air flight let you down, the company still exists under its new name, and that matters a great deal.

As an Italian carrier, Mistral Air was a European airline. Regulation (EC) 261/2004 covered its departures from Italy and also its flights into the EU from outside, such as Tirana–Brescia. Scheduled and charter flights were treated alike.

Delay

Arriving 3 hours or more behind the time on your ticket.

Flights up to 2018

Cancellation

Flight axed with under 14 days' notice, including during the 2018 wind-down.

Late notice

Denied boarding

Kept off the aircraft against your will with a confirmed booking.

Due straight away

Exclusions

Events beyond the airline's control, such as thick fog or an air traffic control strike.

Extraordinary circumstances

Was your flight a few years ago? Enter your Mistral Air flight details and we will tell you whether it is still worth pursuing.

How much Mistral Air had to pay

The passenger network was made up of short hops, almost all in the €250 band. Only a few charters to the Iberian peninsula went beyond 1,500 km.

Distance Sample Mistral Air flights Amount
Up to 1,500 km Brescia–Naples, Brescia–Palermo, Brescia–Catania, Brescia–Tirana, Rome–Lourdes €250
1,500 to 3,500 km Rome–Santiago de Compostela €400
Over 3,500 km No known passenger route €600

Each passenger had an individual claim: a parish group of 30 on a Rome–Lourdes charter cancelled at the last minute would have been owed €7,500 in total, plus a replacement flight.

Delayed Mistral Air flight: what to gather now

Delay was counted on arrival, when the doors opened, and had to reach at least 3 hours. With every flight dating from before summer 2018, the priority is rebuilding the evidence:

  1. Booking or ticket showing the Mistral Air (M4) flight code.
  2. Boarding pass, even if the pilgrimage organiser handed it out.
  3. Travel itinerary from the agency, with the scheduled times.
  4. Messages or letters announcing the delay or cancellation.
  5. Receipts for meals, taxis or hotel nights you paid yourself.

Care you were entitled to

Flight Meals and drinks after
Up to 1,500 km (Brescia–Naples) 2 hours
1,500 to 3,500 km (Rome–Santiago) 3 hours
Over 3,500 km 4 hours
5 hours or more Cancel the trip and get a refund

Connecting flights

On a single booking, the delay at the final destination was what counted. See our page on a delayed Mistral Air flight.

Does your Mistral Air flight qualify?Check in 2 minutes, with no obligation.
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Cancelled Mistral Air flight

In 2018 Poste Italiane announced the end of all passenger flying, scheduled and charter. Anyone whose flight was scrapped had two separate rights:

Refund or replacement

Passenger's choice: the fare back or another flight to the same destination.

Fixed compensation

On top, whenever notice came less than 14 days ahead.

Notice Compensation
14 days or more Not due
7 to 13 days Due, unless the alternative left at most 2 hours early and landed less than 4 hours late
Under 7 days Due, unless the alternative left at most 1 hour early and landed less than 2 hours late

Retimed flights. A significant schedule change shortly before departure could count as a cancellation. Read our page on a cancelled Mistral Air flight.

Mistral Air overbooking

Even on a full charter, being refused boarding against your will triggered compensation immediately. Full guide to Mistral Air overbooking.

Strikes and Mistral Air flights

If Mistral Air's own staff walked out, compensation was still due (EU Court of Justice, case C-28/20). Italian national aviation strikes involving air traffic controllers or airport workers, by contrast, were outside events.

Did Mistral Air say no? Typical reasons

Usually payable
"Technical problem"

A fault arising from normal aircraft operation is not an extraordinary event.

EU Court of Justice, case C-549/07
Usually payable
"Passenger operations closed"

A business decision does not release the airline from obligations to people already holding tickets.

Often not payable
"Fog at the airport"

Weather that genuinely prevented the flight lets the airline off.

Already turned down by Mistral Air? Send us the reply and we will see whether it can still be challenged. Check your Mistral Air flight.

From Mistral Air to Poste Air Cargo: who answers today

Mistral Air did not go bust: it changed its name to Poste Air Cargo, a wholly owned Poste Italiane subsidiary headquartered in Rome with bases at Brescia and Rome Fiumicino. Claims for old passenger flights therefore go to Poste Air Cargo, which now runs only Boeing 737 freighters for the postal network.

Pilgrimage charters and Tirana flights

From 2007 Mistral Air flew pilgrimage charters linked to the Holy See to Lourdes, Fátima, Santiago de Compostela and Medjugorje. If the flight was part of a package, Regulation compensation stayed with the airline, while the organiser answered for the rest of the trip. Flights from Albania were covered too, because the carrier was European.

Claiming from Mistral Air: on your own or with us

On your own

Write to Poste Air Cargo quoting the old Mistral Air flight and, if that fails, go to the national enforcement body of the country of departure (ENAC for Italy) or the courts.

With DelayFlight24

Send us the details and we check time limits and evidence. You pay only on success: 25% + VAT. Legal costs are ours, even if the case is lost.

Documents

  • Ticket or charter voucherWith the date and flight number.
  • IDFor every passenger.
  • CorrespondenceNotices, airline replies, receipts.

Time limits

The Regulation sets no deadline: the law of the country where you claim decides (EU Court of Justice, case C-139/11). For flights that ended in 2018, time may already have run out: give us the date and we will check.

Payment times

If the company accepts what is owed, payment usually arrives within a few weeks. If it disputes the claim, a formal demand and court case take several months.

Baggage and Mistral Air

Lost or damaged bags fell under the Montreal Convention: a PIR at the airport and a written claim within 7 days for damage or 21 days for late delivery.

Mistral Air contacts today

Head office
Poste Air Cargo (formerly Mistral Air), Rome, Poste Italiane group
Complaints
Address them to Poste Air Cargo, stating the flight was a Mistral Air service
Passenger flights
None since 2018: the company carries freight and mail only
You only pay if you get paid. No upfront cost, legal fees on us. Check your Mistral Air flight.

What if Mistral Air does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Mistral Air compensation: frequently asked questions

Does Mistral Air still carry passengers?
No. Poste Italiane closed its scheduled and charter passenger operations in mid-2018. Since 1 October 2019 the airline has been called Poste Air Cargo and flies freight and mail only.
Who do I claim from for an old Mistral Air flight?
Poste Air Cargo: it is the same company under a new name, not a new airline. In your claim, state the date, the flight number and that it was operated by Mistral Air.
Who founded Mistral Air?
Actor and former swimmer Carlo Pedersoli, known as Bud Spencer, in 1981. The airline began flying in 1984 and later came under the control of Poste Italiane.
Were Mistral Air pilgrimage charters covered by EU261?
Yes. Regulation 261/2004 applies to charter flights too. A delayed or cancelled Rome–Lourdes charter was worth €250 per passenger if the conditions were met.
Was a Mistral Air flight from Tirana to Brescia covered?
Yes. As an Italian, and therefore European, carrier, Mistral Air was bound by the Regulation on flights into the EU from Albania as well.
Is it too late to claim for a 2017 or 2018 flight?
The Regulation sets no deadline and national law decides. For flights this old the limit may have passed, so send us the date and we will check before going any further.
Did a strike by Mistral Air staff rule out compensation?
No. The EU Court of Justice holds that a strike by the airline's own employees is not an extraordinary circumstance. A strike by air traffic controllers is.
What does DelayFlight24 charge for a Mistral Air claim?
Nothing upfront. If we secure payment we keep 25% + VAT: you receive €173.75 from €250 and €278 from €400. If nothing is recovered, you pay nothing.

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