Ceiba Intercontinental Compensation 2026

Ceiba Intercontinental compensation: up to €600 per passenger

Ceiba Intercontinental flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

Up to €600 per passenger

Check in just 2 minutes

Nothing upfront: you only pay if you get compensation

Legal assistance specialised in air travel

DelayFlight24 applies European Regulation EC 261/2004

In short

Delay: if you arrive 3 hours or more late, Ceiba Intercontinental owes €250 to €600 per person, depending on the distance.

Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.

Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.

With DelayFlight24 you pay nothing upfront: if Ceiba Intercontinental pays, you keep €173.75 out of €250 or €278 out of €400.

Ceiba Intercontinental compensation: when the EU rules apply

Ceiba Intercontinental is the state-owned airline of Equatorial Guinea, founded in 2007 and based at Malabo airport. It is still flying, mainly on domestic and regional routes in West Africa, while the government has spent several years weighing up a privatisation. For travellers between Europe and Equatorial Guinea, the key route is Madrid–Malabo, where you may be owed €600 per passenger.

Ceiba is not a European airline, so on its own account Regulation (EC) 261/2004 only binds it on flights departing the EU. What really matters, though, is who actually operates the aircraft, and that is what makes the Madrid route different.

Delay

You reach your destination 3 or more hours late on a covered flight.

At least 3 hours

Cancellation

Flight cancelled with less than 14 days' notice.

Late notice

Bumped

Boarding refused against your will despite a valid ticket.

Due at once

When it isn't due

Domestic or African flights operated by Ceiba, or a genuine extraordinary circumstance.

Regional network excluded

Not sure whether your flight counts? Check your Ceiba flight with the airports and date.

Madrid–Malabo: who operates the flight and why it matters

Airlines from Equatorial Guinea are on the list of carriers banned from operating in EU airspace. That is why, since 2022, the Madrid–Malabo service sold by Ceiba has been flown with aircraft and crew from Spain's Wamos Air. When a European airline operates the flight, the Regulation covers it in both directions, including Malabo to Madrid, and the claim goes to the operating airline. Its name appears on your booking next to the flight number.

How much you can claim with Ceiba Intercontinental

Flight	Covered?	Amount
Madrid–Malabo (over 4,000 km)	Yes, it departs from Spain	€600
Malabo–Madrid operated by a European airline	Yes, the operator counts	€600
Malabo–Bata and regional flights in Africa	No, non-EU airline outside Europe	—

The amount applies per passenger, including children with their own seat: four people on Madrid–Malabo add up to €2,400.

Flight to Malabo delayed: what to do

Keep your boarding pass and booking, note when the doors open on arrival and hold on to receipts for food and transport. After 4 hours' wait at Madrid you are entitled to meals and, if departure moves to the next day, a hotel; after 5 hours you can abandon the trip and get your fare back. More tips on our page about a delayed Ceiba flight.

Does your Ceiba Intercontinental flight qualify?Check in 2 minutes, with no obligation.

Check your flight

Ceiba flight cancelled: refund plus compensation

Refund or new flight

Always owed after a cancellation: you choose.

€600 compensation

Added if notice came less than 14 days ahead and the replacement misses the set time limits.

Route suspended or timetable overhauled? A big change to the departure time notified shortly before travel may also count as a cancellation. Details on our cancelled Ceiba flight page.

Overbooking on the flight to Equatorial Guinea

If you are refused boarding in Madrid because the flight is full, compensation is due straight away along with an alternative flight. It is not due if you lacked the visa or documents required to enter Equatorial Guinea. Read our guide to overbooking and denied boarding.

Strikes and other excuses on Ceiba flights

A strike by staff of the airline operating the flight does not excuse it from paying (case C-28/20); an air traffic control strike does.

Usually payable

"Technical problem"

Maintenance is an ordinary risk for whoever operates the flight, leased aircraft included.

EU Court of Justice, case C-549/07

Often not payable

"Regional African flight"

On Ceiba flights that never touch Europe, the Regulation does not apply.

Has Ceiba or the operating airline said no? We check who should pay and whether the refusal stands up. Check your flight.

How to claim: on your own or with us

On your own

You need to work out whether to write to Ceiba or the operator and handle any refusal yourself, possibly via the national enforcement body of the country where the flight departed or the courts.

With DelayFlight24

We identify the right airline and handle the claim, formal demand and court action with our own lawyers. You only pay if you win: 25% + VAT. Legal costs are ours, even if the case is lost.

Booking and boarding passShowing the operating airline.
PassportFor each passenger.

The Regulation sets no deadline: the time limits of the country where you claim apply (case C-139/11). Enter your flight date and we will tell you whether you are in time.

Payment times and luggage

If the airline accepts, payment usually arrives within a few weeks; with a formal demand or court case it takes several months. From €600 you keep €417. Lost or damaged bags fall under the Montreal Convention: fill in a PIR at the airport and write to the airline within 7 days for damage and within 21 days for delay.

Ceiba Intercontinental contact details

Head office: Ceiba Intercontinental, Malabo, Equatorial Guinea
Complaints: To the airline that operated the flight, shown on your booking
Flight status: Official airline website or the departure airport's website

Nothing upfront. You only pay once compensation is paid. Check your Ceiba Intercontinental flight.

What if Ceiba Intercontinental does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.

Legal costs are on usYou pay nothing for the court case, even if we lose.

All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Ceiba Intercontinental compensation: frequently asked questions

Is Ceiba Intercontinental still flying?

Yes, it is still operating, mainly domestic flights in Equatorial Guinea and regional routes in West Africa. The government has been considering a privatisation for years, so always check your flight on the airline's website before travelling.

How much am I owed for a delayed Madrid–Malabo flight?

€600 per passenger, as the route is longer than 3,500 km. You need to arrive at least 3 hours late for a reason that is not extraordinary.

Is the Malabo–Madrid flight covered by EU261?

It depends on who operated it. If the aircraft and crew belonged to a European airline, such as Wamos Air since 2022, the flight is covered in this direction too. A flight from Africa operated by a non-EU airline is not.

Should I send my claim to Ceiba or to the airline that operated the flight?

To the operating airline, whose name appears on your booking. If you give us the case, we identify it for you.

Do Ceiba flights between Malabo and Bata or to other African countries qualify for EU compensation?

No. They are flights by a non-EU airline that do not depart from Europe, so the Regulation does not apply.

My flight to Malabo was cancelled. Am I only owed a refund?

On top of a refund or new flight, you can claim €600 if notice came less than 14 days ahead and the replacement did not meet the set time limits.

How long do I have to claim?

The Regulation sets no deadline: the limitation period of the country where you claim applies. Enter your flight date and we will check whether you are in time.

What does DelayFlight24 charge?

Nothing upfront. If we succeed we keep 25% + VAT: from €600 you receive €417. Legal costs are ours, even if the case is lost.

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