Edelweiss Compensation 2026 | Online Claim Form

Edelweiss compensation: up to €600 per passenger

Edelweiss flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

Up to €600 per passenger

Check in just 2 minutes

Nothing upfront: you only pay if you get compensation

Legal assistance specialised in air travel

DelayFlight24 applies European Regulation EC 261/2004

In short

Delay: if you arrive 3 hours or more late, Edelweiss owes €250 to €600 per person, depending on the distance.

Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.

Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.

With DelayFlight24 you pay nothing upfront: if Edelweiss pays, you keep €173.75 out of €250 or €278 out of €400.

Edelweiss compensation: EU rules apply in Switzerland too

Edelweiss Air is Switzerland's leisure airline, headquartered in Kloten next to Zurich Airport, its home base. It belongs to the Lufthansa Group and is the sister airline of SWISS, flying from Zurich to Mediterranean islands, the Canaries, the Red Sea and long-haul holiday spots such as Cancún and Vancouver. If your Edelweiss flight arrived three or more hours late, was cancelled at short notice or left without you, you may be owed €250, €400 or €600 per passenger.

Switzerland is not in the EU, but it applies Regulation (EC) 261/2004 under its air transport agreement with the EU. Edelweiss is therefore treated as a European carrier: covered flights include departures from Zurich or any EU airport, and also return flights into Switzerland from outside Europe, such as Hurghada–Zurich or Cancún–Zurich.

Delay

You reached your destination at least three hours after the scheduled time, package holiday flights included.

3 hours plus

Cancellation

Edelweiss or your tour operator cancelled with less than 14 days' notice.

Under 14 days

Overbooking

You had a confirmed seat and checked in on time but could not fly.

Due at once

Not payable

Exceptional snow in Zurich, Alpine thunderstorms or an air traffic control strike, if the airline can prove it.

Extraordinary circumstances

Want a quick answer? Check your Edelweiss flight.

How much Edelweiss pays: examples from Zurich

Only the distance between departure airport and final destination matters:

Distance	Edelweiss routes	Amount
Up to 1,500 km	Zurich–Palma de Mallorca, Zurich–Olbia	€250
1,500 to 3,500 km	Zurich–Heraklion, Zurich–Gran Canaria, Zurich–Hurghada	€400
Over 3,500 km	Zurich–Cancún, Zurich–Vancouver	€600

Each passenger gets the full amount, children with their own seat included: a family of four on a Zurich–Gran Canaria flight landing four hours late can claim €1,600.

Delayed Edelweiss flight: what to do

On holiday routes, delays often build up through tight aircraft rotations on summer weekends. Arrival time is when the aircraft door opens. Meanwhile:

Keep your travel documents: the package paperwork or a boarding pass showing the WK flight number.
Ask for the reason at the Edelweiss desk or from your tour rep and note it down.
Photograph the arrivals board showing the actual landing time.
Keep receipts for food and transport if no care is offered.
Sign no waivers and turn down holiday vouchers in place of cash.

Care while you wait

Flight distance	Meals and drinks after
Up to 1,500 km	2 hours
1,500 to 3,500 km	3 hours
Over 3,500 km	4 hours
Over 5 hours	You may give up the trip and get a refund

Missed connection in Zurich

If you fly into Zurich and continue with Edelweiss on the same booking, the delay at your final destination is what counts. With separate tickets each flight stands alone. More on the delayed Edelweiss flight page.

Does your Edelweiss flight qualify?Check in 2 minutes, with no obligation.

Check your flight

Cancelled Edelweiss flight

Refund or alternative flight

Always due after a cancellation; on a package holiday the organiser is responsible too.

Compensation of €250 to €600

Added when you were told less than 14 days before departure.

Notice	Compensation
14 days or more	No
7 to 13 days	Yes, unless the alternative left no more than 2 hours early and arrived less than 4 hours late
Under 7 days	Yes, unless the alternative left no more than 1 hour early and arrived less than 2 hours late

Retimed flight. A significant schedule change notified a few days before departure can count as a cancellation. Details on the cancelled Edelweiss flight page.

Edelweiss overbooking

If you were kept off a full flight, compensation is due immediately, along with an alternative flight. It is not due if your documents were invalid or you reached the gate after it closed. Full guide to Edelweiss overbooking and denied boarding.

Strikes and Edelweiss flights

A strike by Edelweiss staff does not cancel your right to compensation, according to the EU Court of Justice (case C-28/20). Air traffic control strikes are different, for example in France or Italy on the routes south: they count as extraordinary circumstances.

Edelweiss turned down your claim?

Usually payable

"Technical fault"

Faults are part of normal operations, including on long-haul aircraft being phased out.

EU Court of Justice, case C-549/07

It depends

"It was a package holiday flight"

The Regulation covers package flights too: the operating airline owes the compensation.

Often not payable

"Snow or fog in Zurich"

Only valid if the weather really stopped your flight at that time.

Edelweiss said no? We review the reason and, if needed, follow up with a formal demand and court action. Check your flight.

How to claim from Edelweiss

On your own

Write through the online channels on flyedelweiss.com. If refused, go to the national enforcement body of the country where the flight departed (in Switzerland, the Federal Office of Civil Aviation) or to court.

With DelayFlight24

Fill in one form and our lawyers handle the rest. No win, no fee: 25% + VAT, with legal costs covered by us even if a case is lost.

If Edelweiss has already rejected you

Send us the reply: if the refusal is unfounded, we start again with a formal demand.

Documents

Booking or boarding passA tour operator voucher works too.
ID or passportFor all passengers.
Airline messagesDelay or cancellation notices.

Time limits

The Regulation sets no deadline: the law of the country where you claim decides (EU Court of Justice, case C-139/11).

How long payment takes

If Edelweiss accepts, payment usually arrives within a few weeks; a formal demand or court case adds a few months. We transfer your share: €173.75 out of €250, €278 out of €400.

Lost luggage with Edelweiss

The Montreal Convention applies: a Property Irregularity Report at the airport, then a claim within 7 days for damage or 21 days from delivery for delay.

Edelweiss contact details

Head office: Edelweiss Air AG, Kloten (Zurich), Switzerland
Complaints: Online channels on flyedelweiss.com
Flight status: Official website or Zurich Airport website

No upfront costs. You pay only once compensation is paid. Check your Edelweiss flight.

What if Edelweiss does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.

Legal costs are on usYou pay nothing for the court case, even if we lose.

All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Edelweiss compensation: frequently asked questions

Does EU261 apply to Edelweiss, a Swiss airline?

Yes. Switzerland applies Regulation (EC) 261/2004 through its air transport agreement with the EU, so Edelweiss must compensate like a European airline on flights from Zurich or the EU and on return flights into Switzerland.

How much does Edelweiss pay for a delayed flight?

€250 up to 1,500 km, such as Zurich–Palma; €400 from 1,500 to 3,500 km, such as Zurich–Heraklion or Zurich–Hurghada; €600 over 3,500 km, such as Zurich–Cancún. Your arrival must be at least three hours late.

My Hurghada–Zurich return flight was delayed. Can I claim?

Yes, if you arrived three or more hours late and there were no extraordinary circumstances. Edelweiss counts as a European carrier, so flights into Switzerland from outside Europe are covered too.

I booked a package holiday with an Edelweiss flight. Who pays compensation?

The airline that operated the flight, Edelweiss. The tour operator is responsible for refunding package services and rebooking.

Does an air traffic control strike entitle me to Edelweiss compensation?

No, it is an extraordinary circumstance. You still have the right to care at the airport and to a refund or an alternative flight.

Edelweiss offered me a voucher. Do I have to accept it?

No. Compensation is owed in cash unless you agree in writing to something else.

How long do I have to claim from Edelweiss?

The Regulation sets no deadline: the law of the country where you claim applies. Enter your flight date and we will tell you if you are still in time.

What does DelayFlight24 charge for an Edelweiss claim?

Nothing upfront. If you are paid we keep 25% + VAT: you receive €173.75 out of €250, €278 out of €400 and €417 out of €600. Legal costs are ours even if a case is lost.

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