Hainan Airlines delayed flight compensation

Regulation 261/2004 of the European Parliament defines measures to protect passengers travelling within a restricted area:

• Flights with departure from EU airport and arrival to EU airport
• Flights with departure from EU airport and arrival to non-EU airport
• Flights with departure from non-EU airport and arrival to EU airport operated by EU airlines.

In case of Hainan Airlines delay flight is required to indemnify the passenger with a maximum amount compensation of 600 euros.

Airlines often don't tell passengers their rights, so that the passengers don’t know how to claim for an eventual compensation.
First of all we need to understand if following a Hainan Airlines delay flight it must recognize to passengers a refund or compensation.

The refund, as the word itself says, consists in the refund of the amount paid by the passenger when he cannot fly.
In fact, if the flight is delayed more than 5 hours, the passenger may decide to give up the flight and request a Hainan Airlines ticket refund.

Compensation instead is the amount in case of Hainan Airlines delay flight it must recognize to each passenger due to a delay of more than 3 hours and it has a value ranging from 250 to 600 euros, as follows:

• 250 € of Hainan Airlines delay flight compensation for flight’s itineraries lower 1500 km
• 400 € of Hainan Airlines delay flight compensation for flight’s itineraries included between 1500 km and 3500 km
• 600 € of Hainan Airlines delay flight compensation for flight’s itineraries higher than 3500 km

In addition, in case of Hainan Airlines delay flight and waiting at the airport is more than 2 hours, the airline must provide the passenger with the appropriate assistance: a voucher to use for a meal, a couple of phone calls and the eventually the possibility of staying in a hotel if the flight is postponed to the next day.

When I'm entitled to get a Hainan Airlines delay flight compensation?

The passenger is entitled to receive a Hainan Airlines delay flight compensation if the delay or cancellation reason is caused by Hainan Airlines, technical and operational problems enter into this category, while if the interruption is created by external factors, such as bad weather, strikes or impact with birds, Hainan Airlines is not considered as responsible of the issue.
As mentioned above, is only possible an Hainan Airlines ticket refund if the passenger does not fly.

Check it more about: Hainan Airlines compensation

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