Azur Air Compensation 2026 | Online Claim Form

Azur Air compensation: up to €600 per passenger

Azur Air flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

Up to €600 per passenger

Check in just 2 minutes

Nothing upfront: you only pay if you get compensation

Legal assistance specialised in air travel

DelayFlight24 applies European Regulation EC 261/2004

In short

Delay: if you arrive 3 hours or more late, Azur Air owes €250 to €600 per person, depending on the distance.

Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.

Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.

With DelayFlight24 you pay nothing upfront: if Azur Air pays, you keep €173.75 out of €250 or €278 out of €400.

Azur Air compensation: who can still claim

Azur Air is a Russian charter airline headquartered in Moscow and based at Vnukovo airport. It was created in 2015 when the Siberian regional carrier Katekavia was turned into a leisure airline, and it mainly flies holidaymakers for tour operators to Turkey, Egypt and Thailand. Since late February 2022 it has not been allowed to fly to the European Union, which closed its airspace to every Russian carrier. In 2026 the Russian aviation authority also restricted its operating certificate after a run of technical incidents.

As a non-EU airline, Azur Air is bound by Regulation (EC) 261/2004 only on flights departing from the EU, the European Economic Area or Switzerland. In practice that means flights that left Europe before 2022, such as return charters from European resorts to Russia. We still accept Azur Air claims and check each one for you.

Delay

A flight from a European airport that arrived 3 hours or more late.

EU departures only

Cancellation

A charter from Europe cancelled with less than 14 days' notice.

Under 14 days

Overbooking

Refused boarding at a European airport despite a valid booking.

Due at once

Not covered

Flights from Moscow or other non-EU countries, and proven extraordinary circumstances.

Departure outside the EU

Have an old Azur Air flight from Europe? Check whether you are owed compensation.

How much Azur Air pays

The amount depends on the distance to your final destination, not on what your package holiday cost.

Distance	Typical flight	Compensation
Up to 1,500 km	Uncommon on Azur Air's European network	€250
1,500 to 3,500 km	Return flights from the Mediterranean to European Russia	€400
Over 3,500 km	Flights from Europe to Russia beyond the Urals	€600

Each passenger is owed the full sum, including children with their own seat, so a family of four on a €400 charter could receive €1,600.

Azur Air flight delayed

What counts is when the aircraft doors opened on arrival. Depending on distance, after 2, 3 or 4 hours Azur Air had to provide meals and, overnight, a hotel; beyond 5 hours you could give up the trip and get the fare back. On a single booking with a connection, the delay is measured at the final destination. More on our page about the delayed Azur Air flight.

Does your Azur Air flight qualify?Check in 2 minutes, with no obligation.

Check your flight

Azur Air flight cancelled

Many Azur Air charters were scrapped overnight at the end of February 2022, when European airspace closed. After any cancellation you are entitled to a refund or another flight. Compensation comes on top if the flight left the EU, notice was under 14 days and the cause was not extraordinary. An airspace ban imposed by governments is normally treated as extraordinary, so in those cases a refund is due but compensation usually is not. Details in our guide to the cancelled Azur Air flight.

Azur Air overbooking

Charter seats are sold in blocks to tour operators, so denied boarding is rare. If it happened to you at a European airport, compensation was due straight away. See our guide to Azur Air overbooking.

Strikes and Azur Air flights

When the airline's own crew strike, compensation is normally owed (case C-28/20). Air traffic control strikes in Greece, Spain or Cyprus, on the other hand, count as extraordinary circumstances.

Azur Air turned down your claim?

Usually owed

"Technical problem"

Breakdowns are part of running an airline and do not, on their own, justify refusing compensation.

EU Court of Justice, case C-549/07

Often not owed

"Airspace closure"

Cancellations caused by the EU ban of February 2022 are generally extraordinary; the ticket refund remains.

No reply or a refusal from Azur Air? Send us your documents and we will assess whether the refusal stands. Check your flight.

Not the same as Azur Air Ukraine

Azur Air Ukraine was a separate Ukrainian airline that now flies as Skyline Express. If you travelled with it, choose that airline on our form, as your rights and the process differ.

How to claim from Azur Air

On your own you would have to chase a Russian airline and, if it stays silent, go to the national enforcement body of the country where the flight departed or to court. With us you fill in the form and sign online: if we recover the money we keep 25% + VAT (you receive €278 out of €400), otherwise you pay nothing, and legal costs are ours even if the case is lost.

Tour operator voucher or boarding passShowing the ZF flight number and date.
Passport or IDFor each traveller.

The Regulation sets no deadline: national rules apply (case C-139/11), so a flight from a few years ago may still be recoverable. Enter the date and check.

Payment times

With a Russian airline timing is harder to predict: if Azur Air accepts, it usually takes a few weeks; if a formal demand or court action is needed, a few months. We keep you posted at every step.

Azur Air luggage and contacts

Lost or damaged bags fall under the Montreal Convention: file a PIR at the airport, then complain within 7 days for damage and within 21 days for delay.

Head office: Azur Air, Moscow, Russia; based at Vnukovo airport
Complaints: Through the airline's official website or the tour operator that sold your package

No win, no fee. Check your Azur Air flight.

What if Azur Air does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.

Legal costs are on usYou pay nothing for the court case, even if we lose.

All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Azur Air compensation: frequently asked questions

Does Azur Air still fly to Europe?

No. Since late February 2022 the European Union has closed its airspace to all Russian airlines, Azur Air included. The airline still runs charters from Russia to destinations such as Turkey, Egypt and Thailand, but not to the EU.

Is Azur Air an EU airline?

No, it is a Russian carrier based in Moscow. Regulation 261/2004 therefore only covers its flights that departed from the EU, the European Economic Area or Switzerland.

My Azur Air flight from Moscow was delayed. Can I claim?

Not under EU rules, which do not apply to a non-EU airline's flights from outside the Union. Any rights would come from Russian law or your tour operator's terms.

My Azur Air charter was cancelled at the end of February 2022. What am I owed?

A refund of the ticket or of the unused service. Fixed compensation is usually not due, because an airspace closure ordered by governments counts as an extraordinary circumstance.

Can I still claim for an Azur Air flight from a few years ago?

Often yes. The Regulation sets no deadline and the rules of the country where you claim apply. Enter your flight date and we will tell you if you are still in time.

Are Azur Air and Azur Air Ukraine the same airline?

No. Azur Air is Russian; Azur Air Ukraine was a separate Ukrainian airline now called Skyline Express. Select the airline that actually operated your flight.

I booked a package holiday. Who do I claim from?

Compensation for delay, cancellation or overbooking is owed by the airline that operated the flight, so Azur Air, even if you bought a package. Your voucher or boarding pass is enough to start.

What does DelayFlight24 charge for an Azur Air claim?

Nothing up front. If we recover the money we keep 25% + VAT: you receive €173.75 out of €250 and €278 out of €400. Legal costs are on us even if the case is lost.

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