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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
AlbastarDelay · Cancellation · Overbooking

Albastar compensation: up to €600 per passenger

Albastar flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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APAirline:AlbastarChange
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Choose departure and arrival: we will show you right away how much you are owed.
  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Albastar pays: out of €400 you receive €278.
  • All the way to courtIf Albastar does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,650 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Albastar owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Albastar pays, you keep €173.75 out of €250 or €278 out of €400.

Albastar claims in numbers

Figures from the Albastar claims we have handled for our customers, updated daily.

190Albastar passengers have trusted us
81%of claims concern delayed flights
18%concern cancelled flights
1%concern overbooking and denied boarding

Albastar routes with the most claims

Albastar routes with the most claims
RoutekmOwed
Palma De MallorcaNorwich1,465250 €Check
NorwichPalma De Mallorca1,465250 €Check
Marsa AlamMilan3,209400 €Check
CorkPalma De Mallorca1,618400 €Check
EspargosBergamo4,418600 €Check
Palma De MallorcaEdinburgh1,880400 €Check
Trapani (TP)Parma791250 €Check
Palma De MallorcaCork1,618400 €Check

Amount per person for arrival delays of at least 3 hours, cancellations with less than 14 days' notice and overbooking, unless there were extraordinary circumstances.

AlbaStar compensation: your rights on charter flights

AlbaStar is a Spanish charter airline headquartered in Palma de Mallorca, flying Boeing 737s for tour operators, holiday companies and pilgrimage organisers. Few people book AlbaStar directly: the flight usually comes as part of a package to Majorca, the Red Sea or Cape Verde. That doesn't reduce your rights. We have dealt with more than 100 AlbaStar claims, including many from holidaymakers flying between Majorca and Edinburgh, Cork or Norwich.

AlbaStar is an EU airline, so Regulation (EC) No 261/2004 protects you on every AlbaStar flight leaving the EU and also on flights into the EU from outside it, for example from Edinburgh, Egypt or Cape Verde. Depending on distance you could receive €250, €400 or €600 per passenger.

Delayed charter

The aircraft door opens at your destination 3 or more hours after the scheduled arrival.

At least 3 hours

Cancelled flight

Your tour operator or AlbaStar tells you less than 14 days ahead, with no replacement at similar times.

Late notice

Left at the gate

You were refused boarding against your will despite valid documents and being on time.

Due immediately

No payout

When an event outside the airline's control caused the problem and AlbaStar can prove it.

Proven extraordinary event

Have your holiday paperwork but not sure where to start? Enter the flight and date and we'll tell you if compensation is due.

How much AlbaStar pays on holiday routes

The price of your package is irrelevant: compensation is based only on how far the flight goes.

Distance AlbaStar route examples Compensation
Up to 1,500 km Pilgrimage flights such as Milan–Lourdes or Rome–Lourdes €250
1,500 to 3,500 km Palma de Mallorca–Edinburgh, Cork–Palma de Mallorca, Marsa Alam–Milan €400
Over 3,500 km Sal (Cape Verde)–Bergamo €600

Multiply by the number of travellers: children with their own seat get the same as adults. Two parents and two children back from Palma to Edinburgh 4 hours late could claim €1,600 between them. On a Sal–Bergamo flight, 3 hours or more at arrival means €600 each.

AlbaStar delay: what to do before you fly home

About 8 in 10 of the AlbaStar claims we handle are delays, often because the aircraft is running late from its previous rotation. Here's how to prepare:

  1. Keep your travel documents from the tour operator showing the AP flight number, plus your boarding pass.
  2. Ask your rep at the airport why the flight is late, and save any texts or group messages.
  3. Note the time you got off the aircraft at Edinburgh, Cork or wherever you landed.
  4. Take any meal vouchers on offer; otherwise pay and keep the receipts.
  5. Don't sign anything from the tour operator that waives your rights.

Care at the airport

AlbaStar must provide food and drinks during the wait and accommodation if the flight is pushed to the next day, even where the delay doesn't lead to compensation.

Distance Care after
Up to 1,500 km 2 hours
1,500 to 3,500 km (e.g. Cork–Palma) 3 hours
Over 3,500 km (e.g. Sal–Bergamo) 4 hours
Delay over 5 hours Refund if you decide not to travel

Missed connections

If your AlbaStar flight was on a single booking with an onward flight and you reached your final destination 3 or more hours late, the amount is based on the whole journey. More detail on our page about AlbaStar delay compensation.

Does your Albastar flight qualify?Check in 2 minutes, with no obligation.
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AlbaStar flight cancelled

Almost 2 in 10 AlbaStar claims we see concern cancellations, sometimes announced by the tour operator just days before departure.

New flight or money back

You can choose another flight to your destination or a refund of the flight part of the price.

Plus compensation

€250 to €600 per person if you were told about the cancellation less than 14 days before.

Notice received Compensation
14 days or more Not due
7 to 13 days Due, unless the new flight leaves up to 2 hours earlier and lands less than 4 hours late
Less than 7 days Due, unless the new flight leaves up to 1 hour earlier and lands less than 2 hours late

Charter time changed? A move of several hours announced close to departure may count as a cancellation. See our page on AlbaStar cancellation compensation.

AlbaStar overbooking

Denied boarding is very rare with AlbaStar, as seats are usually sold in blocks to tour operators. If it does happen against your will, compensation must be paid straight away along with an alternative flight. Read our guide to AlbaStar overbooking and denied boarding.

AlbaStar strikes: when you get compensation

A walkout by AlbaStar pilots or crew doesn't let the airline off the hook: the Court of Justice of the EU sees it as an internal matter, not an extraordinary circumstance (case C-28/20). An air traffic control strike in Spain, France or elsewhere is extraordinary: no compensation, but care and re-routing remain due.

AlbaStar rejected your claim? What to look at

Usually payable
"Aircraft grounded by a fault"

With a small Boeing 737 fleet a breakdown hits the schedule hard, but it remains the airline's operational risk.

Court of Justice of the EU, case C-549/07
Usually payable
"Late inbound aircraft"

A delay rolling on from an earlier flight isn't enough on its own: an extraordinary event must be shown at the root.

It depends
"Contact your tour operator"

The package belongs to the tour operator, but delay and cancellation compensation is owed by the airline that flew you.

Often not payable
"Air traffic control restrictions"

Can be extraordinary if they really affected that flight; we check against airport data.

A no from AlbaStar isn't the end. We review the reason and, if it doesn't stand up, send a formal demand and go to court if needed. Check your AlbaStar flight.

Charters, tour operators and pilgrimages

AlbaStar mainly flies for tour operators, travel agencies and organisers of religious trips. Your contract is with whoever sold you the holiday, but for delays, cancellations and denied boarding AlbaStar is the one that pays. All you need is the flight number, starting with AP, and the date.

Flights from the UK, Egypt and Cape Verde

Because AlbaStar is Spanish, return flights into the EU from non-EU countries are covered too:

  • Edinburgh to Palma de Mallorca, which is also covered by UK rules as it departs the UK
  • Marsa Alam and other Red Sea airports to Milan
  • Sal in Cape Verde to Bergamo or Milan

Claiming from AlbaStar: yourself or with us

The albastar.es website has a "Reclamaciones" page in its assistance section, with information on delays and cancellations.

On your own

No cost, but you deal with a Spanish airline yourself and, if it won't pay, go to the national enforcement body of the country where the flight departed (the CAA for UK departures) or to court.

With DelayFlight24

Online form and digital signature. We take care of the claim, formal demand and any court case with our own lawyers. You pay only if you're paid: 25% + VAT. Legal costs are ours even if we lose.

Already holding a rejection?

Forward us the reply from AlbaStar or your tour operator. We assess it and, if it isn't justified, start again with a formal demand.

Documents

  • Travel documents or boarding passShowing flight number and date.
  • IDFor every traveller.
  • Messages receivedFrom the tour operator or airline, plus expense receipts.

Deadlines

The time limit isn't set by the Regulation but by the law of the country where you claim (Court of Justice of the EU, case C-139/11). A holiday from a few years back may still be recoverable: check it in two minutes.

When AlbaStar compensation arrives

If the airline accepts quickly, it generally takes a few weeks. If AlbaStar resists, a formal demand and possible court action stretch it to a few months. We keep you informed and pay your share as soon as we receive it.

Damaged or delayed luggage with AlbaStar

The Montreal Convention applies here. Fill in a PIR at the airport baggage office straight away, then send a written claim within 7 days for damage or within 21 days of delivery if your case arrived late.

AlbaStar contact details

Head office
Albastar S.A., Palma de Mallorca, Spain
Complaints
"Reclamaciones" page in the assistance section of albastar.es
Flight information
AlbaStar official website or your tour operator
No risk for you. No upfront fees, and legal costs stay with us even if the case doesn't succeed. Check your AlbaStar flight.

What if Albastar does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Albastar compensation: frequently asked questions

Is AlbaStar an EU airline?
Yes. AlbaStar is a Spanish charter airline based in Palma de Mallorca, so EU Regulation 261/2004 covers its flights departing the EU and its flights into the EU from non-EU countries such as the UK, Egypt or Cape Verde.
My AlbaStar flight from Palma to Edinburgh was 4 hours late. How much can I claim?
Palma–Edinburgh is between 1,500 and 3,500 km, so €400 per passenger, provided AlbaStar can't prove an extraordinary circumstance.
Is the return from Edinburgh to Palma covered too?
Yes. As an EU airline flying into the EU, AlbaStar is covered by the EU Regulation on that leg, and as it departs the UK the UK rules apply as well. We tell you which is better for your case.
I booked a package holiday. Do I claim from AlbaStar or the tour operator?
Delay, cancellation and denied boarding compensation is owed by the airline that operated the flight, so AlbaStar. You just need the AP flight number and the date.
How much for a delayed AlbaStar flight from Cape Verde?
Sal–Bergamo is over 3,500 km: with an arrival delay of 3 hours or more you are owed €600 per passenger.
AlbaStar says the aircraft arrived late from its previous flight. Is that a valid excuse?
Usually not. A knock-on delay is not in itself an extraordinary circumstance; the airline must prove an extraordinary event caused it in the first place.
Does an air traffic control strike entitle me to compensation?
No, it is an extraordinary circumstance, though you keep the right to care and to a refund or re-routing. A strike by AlbaStar's own staff normally does give a right to compensation (Court of Justice of the EU, case C-28/20).
How long do I have to claim against AlbaStar?
The Regulation sets no time limit; national law of the country where you claim decides (Court of Justice of the EU, case C-139/11). Older holidays may still qualify.
What do I receive if DelayFlight24 handles my AlbaStar claim?
We keep 25% + VAT only if we recover the money: you receive €173.75 of €250, €278 of €400 and €417 of €600. Legal costs are on us, even if the case is lost.

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Albastar flight delayed or cancelled?

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