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✓ You only pay if you get compensation✓ Up to €600 per passenger✓ EC Regulation 261/2004
Asiana AirlinesDelay · Cancellation · Overbooking

Asiana Airlines compensation: up to €600 per passenger

Asiana Airlines flight delayed, cancelled or overbooked? Check for free in 2 minutes: we handle the claim, all the way to court if needed.

  • Up to €600 per passenger
  • Check in just 2 minutes
  • Nothing upfront: you only pay if you get compensation
  • Legal assistance specialised in air travel
DelayFlight24 applies European Regulation EC 261/2004
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  • Data protected
  • Nothing upfront
  • You only pay if we win
  • Transparent feeOnly 25% + VAT and only if Asiana Airlines pays: out of €400 you receive €278.
  • All the way to courtIf Asiana Airlines does not pay, our lawyers take the airline to court, at no extra cost to you.
  • Claims handled87,733 passengers have already trusted usupdated in real time

In short

  • Delay: if you arrive 3 hours or more late, Asiana Airlines owes €250 to €600 per person, depending on the distance.
  • Cancellation: you are owed compensation if you were told less than 14 days before departure, on top of a ticket refund or an alternative flight.
  • Not owed for extraordinary circumstances (severe weather, air traffic control strikes). Technical faults and strikes by the airline's own staff usually are not extraordinary.
  • With DelayFlight24 you pay nothing upfront: if Asiana Airlines pays, you keep €173.75 out of €250 or €278 out of €400.

Asiana Airlines compensation: €600 on flights from Europe to Seoul

Asiana Airlines is South Korea's second-largest carrier, based at Seoul Incheon. Korean Air took control of it in December 2024, and the two are due to merge operationally on 17 December 2026, when Asiana flights move under Korean Air. Further down we explain what that means if you still have a claim to make.

As a Korean airline, Asiana is bound by Regulation (EC) 261/2004 only on flights leaving Europe (the EU, Iceland, Norway, Switzerland). Frankfurt–Seoul is protected; Seoul–Frankfurt on an Asiana aircraft is not.

Arriving late

You land at Incheon, or the final stop on your ticket, at least three hours behind schedule.

Threshold: 3 hours

Departure scrapped

Your flight from Europe is dropped and Asiana lets you know with under a fortnight to go.

Below 14 days

Left at the gate

The flight is overbooked and you stay behind through no fault of your own.

Owed immediately

Not covered

Asiana flights out of Korea, and events beyond the airline's control that it can demonstrate.

No obligation

Enter departure, arrival and travel date to see straight away whether you can claim. Check your Asiana flight.

How much Asiana Airlines pays on routes to Korea

Europe and Seoul are always far more than 3,500 km apart, so the sum never varies: €600 for every passenger, whatever fare you bought.

From To Compensation
Frankfurt Seoul Incheon €600
Paris Charles de Gaulle Seoul Incheon €600
Rome Fiumicino Seoul Incheon €600
Prague Seoul Incheon €600

Two parents and a ten-year-old in their own seat, reaching Seoul five hours late from Frankfurt, can recover €1,800.

Asiana flight delayed: the right moves at the airport

The three-hour threshold is measured when the doors open at Incheon. Meanwhile:

  1. Hang on to your boarding pass or a screenshot from the Asiana app.
  2. Get the reason for the delay from the check-in staff.
  3. File away texts and emails from Asiana about the new times.
  4. Make a note of when you step off the aircraft in Korea.
  5. Say no to miles if accepting them means waiving cash compensation.

Meals and overnight stays

Distance Care from
Within 1,500 km 2 hours
1,500-3,500 km 3 hours
More than 3,500 km, like Paris–Seoul 4 hours
5 hours and beyond You can stay home and have the ticket refunded

Connection missed at Incheon

Many travellers continue from Seoul to Jeju, Japan or South-East Asia on the same Asiana ticket. In that case it is arrival at the last destination, and the total distance from Europe, that count. More on the delayed Asiana flight page.

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Asiana flight cancelled: refund and compensation

In recent years Asiana has cut frequencies to Rome, Paris and Frankfurt because of the merger. If your flight from Europe was dropped, you have two rights.

Refund or replacement flight

Owed in every case, your choice.

€600 compensation

Added if you heard less than 14 days before the flight.

Warning received Payable?
14 days or more No, only refund or rebooking
7 to 13 days Yes, except with an alternative leaving at most 2 hours earlier and arriving within 4 hours
Fewer than 7 days Yes, except with an alternative leaving at most 1 hour earlier and arriving within 2 hours

Revised timings. A big shift in schedule decided a few days out can amount to a cancellation. Everything on the cancelled Asiana flight.

Asiana Airlines overbooking

Anyone kept off an oversold flight at a European airport is entitled to the €600 without delay, plus another flight or a refund. Nothing is owed if the refusal is down to you, for example documents that are not valid for entry to Korea. Guide to Asiana overbooking.

Strikes by Asiana staff

When disruption is caused by Asiana's own pilots or cabin crew, the airline cannot claim extraordinary circumstances on a flight leaving Europe: so says the EU Court of Justice (case C-28/20). An air traffic control strike, by contrast, rules compensation out.

Asiana turned you down? Answers worth challenging

Usually payable
"Technical problem with the A350"

A fault is one of the normal risks of running an airline.

EU Court of Justice, case C-549/07
It depends
"Merger-related reorganisation"

Commercial decisions and fleet changes are not extraordinary, but the notice you got matters.

Often not payable
"The flight left from Seoul"

Correct if the aircraft was Asiana's: the regulation does not apply.

Asiana already said no? We test the reasoning and, if it does not stand up, send a formal demand and take it to court. Get your flight checked.

Merger with Korean Air: what changes for your claim

Korean Air bought 63.88% of Asiana on 12 December 2024. The operational merger is scheduled for 17 December 2026, when Asiana also leaves Star Alliance and Asiana Club miles move into SKYPASS. Korean Air is a non-EU carrier too, so the rules stay the same. Your right to compensation for past Asiana flights is not lost: after the merger, the claim goes to Korean Air as Asiana's successor. On some European routes, such as Rome, Paris and Frankfurt, part of the flying has passed to T'way Air, another Korean airline. Asiana's London Heathrow flights fall under UK261, overseen by the CAA.

How to claim compensation from Asiana

On your own

Contact customer service on flyasiana.com and chase the claim, including through the switch to Korean Air. If refused: the national enforcement body of the country where the flight departed, or the courts.

With DelayFlight24

We run the claim, formal demand and court case with our own lawyers. Fee on success only: 25% + VAT, so €417 net out of €600. Legal costs are ours even if we lose.

Claim already rejected

Send us Asiana's refusal: if it has no basis, we pick the case up again with a formal demand.

What to prepare

  • Asiana ticketBooking reference or boarding pass.
  • IDPassport for every traveller.
  • MessagesNotices about the disruption and receipts for expenses.

Time limit

It depends on the law of the country where you bring the claim (case C-139/11). Give us the flight date and we will tell you if you are in time.

When the money arrives

If the airline says yes, a few weeks is usually enough. If we have to push with a formal demand or court action, allow a few months. As soon as we are paid, we credit your share.

Asiana baggage lost or damaged

Here the Montreal Convention applies: fill in a PIR at Incheon or on arrival and write to the airline within 7 days (damage) or 21 days from redelivery (delay).

Asiana Airlines contact details

Head office
Osoe-dong, Gangseo-gu, Seoul, South Korea
Claims
Customer service on flyasiana.com
Flight status
Asiana app or official website
No cost unless we win. No upfront fees and no legal bills for you. Check your Asiana flight.

What if Asiana Airlines does not pay? We go all the way

Many airlines only pay when they realise we will not give up. If they refuse or do not reply, our lawyers take legal action, and you do not have to do anything.

Claim to the airline

We send the formal claim with all the documents.

Formal notice

If they do not pay, we send a formal notice with legal value.

Our lawyers in court

Our lawyers take the airline to court, all the way to a judgement.

  • If we lose, you pay nothingNo fee and no costs. If we win, the fee is 40% + VAT.
  • Legal costs are on usYou pay nothing for the court case, even if we lose.
  • All the way to a judgementWe do not stop at the formal notice: if needed we go to court.

Asiana Airlines compensation: frequently asked questions

How much does Asiana Airlines pay for a delayed Frankfurt–Seoul flight?
€600 per person if you reach Seoul at least three hours late and the cause was not extraordinary. Every route between Europe and Korea is over 3,500 km.
Is Asiana's Seoul–Frankfurt flight covered by EU 261?
Not if Asiana operates it: the airline is South Korean, so the regulation only covers its departures from the EU, Iceland, Norway or Switzerland.
Asiana is merging into Korean Air. Do I lose my right to compensation?
No. The operational merger is scheduled for 17 December 2026: rights for past flights remain and, after that date, the claim goes to Korean Air as Asiana's successor.
My Asiana flight to Paris was moved to T'way Air. What changes?
What counts is the airline operating the flight. T'way Air is Korean like Asiana, so the same rule applies: only flights leaving Europe are covered.
What about Asiana flights from London Heathrow?
Departures from the UK fall under UK261, the British version of the rules, overseen by the CAA. Enter your flight and we will check.
Asiana refunded my cancelled ticket. Can I still claim €600?
Yes, if the flight was leaving Europe and you were told less than 14 days beforehand. Refund and compensation are separate rights.
What does DelayFlight24 charge for an Asiana claim?
Nothing upfront. If Asiana pays, we keep 25% + VAT, leaving you €417 out of €600. Legal costs are ours, even if the case is lost.
How long do I have to claim against Asiana?
EU 261 has no deadline of its own: the law of the country where you claim decides. Flights from a few years back often still qualify, so enter the date and we will check.

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